WEBVTT 00:00:00.100 --> 00:00:02.240 To you by adminmonitor.com. 00:00:02.240 --> 00:00:03.770 We'll begin momentarily. 00:00:03.770 --> 00:00:05.170 Thank you for your patience. 00:00:16.450 --> 00:00:17.283 Welcome 00:00:17.283 --> 00:00:19.370 to the California Public Utilities Commission. 00:00:19.370 --> 00:00:23.500 This is the Remote Participation Joint IOUs Workshop 00:00:23.500 --> 00:00:27.040 on the 2021 Public Safety Power Shutoff Events. 00:00:27.040 --> 00:00:28.290 Thank you, you may begin. 00:00:31.330 --> 00:00:32.163 All right. 00:00:32.163 --> 00:00:36.550 We're about 1:09, so let's go ahead and get started. 00:00:36.550 --> 00:00:39.360 Thank you for joining us on this Friday afternoon. 00:00:39.360 --> 00:00:40.760 My name is Steven Klaiber. 00:00:40.760 --> 00:00:42.580 I'm a Senior Regulatory Analyst 00:00:42.580 --> 00:00:45.820 in SED Wildfire Safety Enforcement Branch, 00:00:45.820 --> 00:00:48.200 and I will be your facilitator today. 00:00:48.200 --> 00:00:49.470 This will be day two 00:00:49.470 --> 00:00:52.260 of the Public Briefings on Utility Execution 00:00:52.260 --> 00:00:55.040 of 2021 PSPS Events. 00:00:55.040 --> 00:00:58.280 In addition to looking back at the 2021 PSPS Events, 00:00:58.280 --> 00:01:01.190 the utilities will also present on the lessons learned 00:01:01.190 --> 00:01:02.790 and improvements planned 00:01:02.790 --> 00:01:06.400 in preparation of the 2022 Wildfire Season. 00:01:06.400 --> 00:01:07.700 To recap day one, 00:01:07.700 --> 00:01:11.720 we heard presentations from PG&E, Liberty Utilities 00:01:11.720 --> 00:01:13.340 and the Civic Court, 00:01:13.340 --> 00:01:16.003 as well as public comments at the end of the session. 00:01:16.880 --> 00:01:17.940 Reviewing the agenda, 00:01:17.940 --> 00:01:21.520 we will start with opening remarks from the virtual Dias. 00:01:21.520 --> 00:01:24.630 You will hear remarks from CPUC President Reynolds, 00:01:24.630 --> 00:01:27.780 Commissioner Houck, Commissioner Jon Reynolds, 00:01:27.780 --> 00:01:31.020 Commissioner Shiroma and Commissioner Rechtschaffen. 00:01:31.020 --> 00:01:34.260 Additionally, we have Mike Massone from Cal OES, 00:01:34.260 --> 00:01:36.570 Daniel Berlant from Cal Fire 00:01:36.570 --> 00:01:40.010 and Caroline Thomas Jacobs from Energy Safety. 00:01:40.010 --> 00:01:41.750 Our first presentation will be held 00:01:41.750 --> 00:01:45.460 by SCE and led by VP Jill Anderson. 00:01:45.460 --> 00:01:48.617 Our second and last presentation of the workshop 00:01:48.617 --> 00:01:50.967 will be held by SDG&E and led by Vice President 00:01:52.264 --> 00:01:53.660 of Electric Operations, Kevin Geraghty. 00:01:53.660 --> 00:01:55.417 Each utility will be allotted an hour, 00:01:55.417 --> 00:01:58.700 and this will account for questions asked by our panel. 00:01:58.700 --> 00:02:01.170 We open the phone line and allow for public comments 00:02:01.170 --> 00:02:03.341 after both utilities have presented. 00:02:03.341 --> 00:02:06.780 We will end with closing remarks from our panel. 00:02:06.780 --> 00:02:07.613 That being said, 00:02:07.613 --> 00:02:09.010 I will hand it over to President Reynolds 00:02:09.010 --> 00:02:10.053 for opening remarks. 00:02:12.280 --> 00:02:13.910 Thank you, Steven. 00:02:13.910 --> 00:02:17.460 I did wanna welcome everyone here today to day two 00:02:17.460 --> 00:02:21.273 of our two-day workshop on Public Safety Power Shutoffs, 00:02:22.325 --> 00:02:24.670 and I'm very pleased to share the virtual Dias 00:02:24.670 --> 00:02:27.530 with CPUC's sister agencies. 00:02:27.530 --> 00:02:29.613 It's an honor to be here with all of you. 00:02:30.530 --> 00:02:33.720 And then I also wanted to recognize that this is our time 00:02:33.720 --> 00:02:38.720 to hear a report from our IOUs on their efforts to improve 00:02:40.450 --> 00:02:43.320 the performance of PSPS events. 00:02:43.320 --> 00:02:46.463 So this is a very important workshop to us. 00:02:46.463 --> 00:02:51.463 It's critical to hear efforts to recognize both 00:02:52.730 --> 00:02:55.820 the effectiveness of PSPS as a tool, 00:02:55.820 --> 00:02:57.950 but also maybe even more importantly, 00:02:57.950 --> 00:03:01.340 the impact the tool has on customers and efforts 00:03:01.340 --> 00:03:03.203 to mitigate those impacts. 00:03:04.320 --> 00:03:09.260 We have been working with the utilities and emphasizing 00:03:09.260 --> 00:03:12.140 that PSPS should be a tool of last resort. 00:03:12.140 --> 00:03:17.140 We continue to look forward to hearing reporting on efforts 00:03:17.750 --> 00:03:21.610 to make sure the tool is made smaller, 00:03:21.610 --> 00:03:25.490 smaller scope, smaller scale, less on impacts. 00:03:25.490 --> 00:03:29.130 And so we'll be listening very carefully for those actions 00:03:29.130 --> 00:03:31.420 that the utilities have taken. 00:03:31.420 --> 00:03:33.970 I'm really hopeful that through this event 00:03:33.970 --> 00:03:35.440 and follow-up events, 00:03:35.440 --> 00:03:39.730 we can hear that the utilities are working hard to get 00:03:39.730 --> 00:03:42.271 the protections of customers right, 00:03:42.271 --> 00:03:47.271 to move towards a day when hopefully PSPS will not be a tool 00:03:47.670 --> 00:03:52.670 in our toolbox, and that we can use today to share 00:03:52.950 --> 00:03:54.850 the lessons learned, what's working, 00:03:54.850 --> 00:03:58.950 what's not working, and a critique of current practices. 00:03:58.950 --> 00:04:01.680 We can improve of oversight and accountability, 00:04:01.680 --> 00:04:04.900 and also lead to stronger lines of communication 00:04:04.900 --> 00:04:08.010 and improvement of joint operations of utilities, 00:04:08.010 --> 00:04:09.824 government entities, 00:04:09.824 --> 00:04:12.720 community-based organizations, and others. 00:04:12.720 --> 00:04:16.050 I did wanna also thank Commission staff, 00:04:16.050 --> 00:04:18.950 Kevin Klaiber, our moderator today, 00:04:18.950 --> 00:04:20.640 as well as Tony Noel, 00:04:20.640 --> 00:04:23.880 who did a lot of work to put this workshop together. 00:04:23.880 --> 00:04:25.225 Thanks. 00:04:25.225 --> 00:04:26.395 Thanks to both of them 00:04:26.395 --> 00:04:28.860 for their efforts in organizing this workshop. 00:04:28.860 --> 00:04:29.760 And with that, 00:04:29.760 --> 00:04:32.960 I will turn it over to my fellow Commissioners 00:04:32.960 --> 00:04:34.580 for opening statements. 00:04:45.247 --> 00:04:48.060 Commissioner Rechtschaffen, would you like? 00:04:48.060 --> 00:04:49.460 I have no opening remarks. 00:04:50.600 --> 00:04:52.360 And I have no opening remarks either. 00:04:52.360 --> 00:04:53.710 This is Commissioner Houck. 00:04:56.640 --> 00:04:57.720 This is Shiroma. 00:04:57.720 --> 00:05:02.530 I just wanted to say that it was in 2019 00:05:03.938 --> 00:05:04.810 that I had a chance to visit 00:05:04.810 --> 00:05:09.663 the San Diego Gas Electric Emergency Center 00:05:10.610 --> 00:05:14.630 from which it operates 00:05:14.630 --> 00:05:19.620 its Public Safety Power Shutoff efforts. 00:05:19.620 --> 00:05:24.290 It was very insightful to hear what they have been doing 00:05:25.881 --> 00:05:30.173 and lessons learned over the years for them. 00:05:31.053 --> 00:05:31.886 And then (clears throat) 00:05:31.886 --> 00:05:35.820 through the Southern California Edison General Rate Case, 00:05:35.820 --> 00:05:40.820 I learned many details about what Southern California Edison 00:05:42.400 --> 00:05:43.730 is doing and of course 00:05:43.730 --> 00:05:45.960 through their wildfire mitigation plans. 00:05:45.960 --> 00:05:48.920 So I look forward to hearing this update today 00:05:48.920 --> 00:05:52.540 on how last year went for these utilities 00:05:52.540 --> 00:05:55.010 and what they foresee for the future. 00:05:55.010 --> 00:05:55.843 Thank you. 00:05:59.549 --> 00:06:02.077 And I have no opening remarks as well. 00:06:02.077 --> 00:06:02.910 Thank you. 00:06:05.592 --> 00:06:06.560 I wanted to check with Frank and Caroline, 00:06:06.560 --> 00:06:08.653 did you guys have any opening remarks? 00:06:10.980 --> 00:06:11.813 This is Caroline. 00:06:11.813 --> 00:06:13.047 I just had a few things,. 00:06:14.900 --> 00:06:17.510 So well, thank you, President Reynolds and Commissioners. 00:06:17.510 --> 00:06:20.270 Really appreciate the opportunity to join the Commission, 00:06:20.270 --> 00:06:22.610 Cal OES and Cal Fire today 00:06:22.610 --> 00:06:25.350 to hear from San Diego and Southern California Edison 00:06:25.350 --> 00:06:28.670 on PSPS, both their execution in 2021 and their plans 00:06:28.670 --> 00:06:30.343 for 2022 and improvement. 00:06:31.390 --> 00:06:33.371 As President Reynold said, 00:06:33.371 --> 00:06:35.540 while PSPS has been used to reduce the risk of fires caused 00:06:35.540 --> 00:06:36.910 by utility infrastructure, 00:06:36.910 --> 00:06:39.120 we know it comes that high price to customers 00:06:39.120 --> 00:06:40.740 and community members. 00:06:40.740 --> 00:06:44.040 Each use of PSPS poses serious risk to life safety 00:06:44.040 --> 00:06:46.540 for those at-risk and vulnerable community members, 00:06:46.540 --> 00:06:49.630 as well as significant impacts on quality of life. 00:06:49.630 --> 00:06:52.550 For these reasons, PSPS must continue to be a use 00:06:52.550 --> 00:06:54.890 of the mitigation of last for resorts. 00:06:54.890 --> 00:06:56.450 Through the wildfire mitigation plans, 00:06:56.450 --> 00:06:59.310 Energy Safety remains focused on how each of you 00:06:59.310 --> 00:07:02.057 are taking action to reduce the scale, 00:07:02.057 --> 00:07:03.990 scope and frequency of its use. 00:07:03.990 --> 00:07:06.440 It's our expectation that each of you will continue 00:07:06.440 --> 00:07:08.100 to reimagine how you build, 00:07:08.100 --> 00:07:10.130 operate and maintain the infrastructure 00:07:10.130 --> 00:07:13.737 so is not to be reliant on PSPS as a future 00:07:13.737 --> 00:07:15.303 for mitigation tactic. 00:07:17.162 --> 00:07:18.380 And while it is a short-term tactic, 00:07:18.380 --> 00:07:21.890 it should and cannot be considered a long-term strategy. 00:07:21.890 --> 00:07:24.980 In our 2021 wildfire mitigation plan evaluations, 00:07:24.980 --> 00:07:26.823 we focused on a few critical areas, 00:07:28.076 --> 00:07:30.130 how your wildfire mitigation initiatives 00:07:30.130 --> 00:07:33.820 were driving towards the elimination of use of PSPS, 00:07:33.820 --> 00:07:36.510 how you were doing what you were doing to reduce the scale, 00:07:36.510 --> 00:07:39.200 scope and frequency with an emphasis on frequency 00:07:39.200 --> 00:07:43.630 of PSPS events and how you're improving your forecasting 00:07:43.630 --> 00:07:46.640 for improving the accuracy of the number of times 00:07:46.640 --> 00:07:49.560 you're doing PSPS and the need for PSPS. 00:07:49.560 --> 00:07:53.480 So in 2022, we will be following up on all these areas 00:07:53.480 --> 00:07:56.366 in our wild fire mitigation plan evaluation 00:07:56.366 --> 00:07:58.833 with particular attention 00:07:58.833 --> 00:08:00.640 to the frequently, impacted and circuit. 00:08:00.640 --> 00:08:02.310 I look forward to today's briefing 00:08:02.310 --> 00:08:04.863 from San Diego and Southern California Edison. 00:08:06.040 --> 00:08:07.610 And I would, I do wanna just call out, 00:08:07.610 --> 00:08:10.138 I'm gonna have to step out at two o'clock 00:08:10.138 --> 00:08:11.590 for a very short meeting that I must take, 00:08:11.590 --> 00:08:13.580 but I did wanna let you know I have reviewed the materials 00:08:13.580 --> 00:08:15.750 and I'll just catch back up wherever you are 00:08:15.750 --> 00:08:16.970 in the presentation. 00:08:16.970 --> 00:08:18.220 So look forward to today. 00:08:19.150 --> 00:08:20.900 Thank you, President. 00:08:23.220 --> 00:08:24.690 Thank you, Director Jacobs. 00:08:24.690 --> 00:08:25.853 With that being said, 00:08:27.159 --> 00:08:31.713 let's open up the line to SCE Vice President, Jill Anderson. 00:08:33.320 --> 00:08:34.170 Thank you so much. 00:08:34.170 --> 00:08:35.620 I'm happy to get us started. 00:08:35.620 --> 00:08:38.952 So I know we provided some material, 00:08:38.952 --> 00:08:41.030 and I'll be sharing that as we go. 00:08:41.030 --> 00:08:43.150 Let me first just say, good afternoon, 00:08:43.150 --> 00:08:45.850 President Reynolds and other Commissioners 00:08:45.850 --> 00:08:49.280 along with Director Thomas Jacobs and the other leadership 00:08:49.280 --> 00:08:52.540 that we have here from OES and Cal Fire 00:08:52.540 --> 00:08:55.283 and our community members and customers. 00:08:55.283 --> 00:08:58.350 So we appreciate the invitation and the opportunity today 00:08:58.350 --> 00:09:01.450 to share what we have been doing directly in line 00:09:01.450 --> 00:09:03.250 with the opening remarks that we just heard 00:09:03.250 --> 00:09:05.750 from President Reynolds and Director Thomas Jacobs 00:09:06.856 --> 00:09:09.430 around what we are doing to reduce the frequency 00:09:09.430 --> 00:09:11.710 and the impacts of PSPS, 00:09:11.710 --> 00:09:13.180 how we performed last year 00:09:13.180 --> 00:09:14.560 and what we're doing going forward. 00:09:14.560 --> 00:09:17.120 So I think you're gonna hear all of that from us today. 00:09:17.120 --> 00:09:19.330 Let me also introduce the other people from SCE 00:09:19.330 --> 00:09:20.630 who are with me. 00:09:20.630 --> 00:09:23.100 You're also gonna hear from Erik Takayesu, 00:09:23.100 --> 00:09:26.200 who's our Vice President of Asset Strategy and Planning. 00:09:26.200 --> 00:09:28.880 You'll hear from Katie Sloan, who's our Vice President 00:09:28.880 --> 00:09:31.730 of Customer Programs and Services, 00:09:31.730 --> 00:09:34.870 Tom Brady, who leads our PSPS Readiness Group, 00:09:34.870 --> 00:09:36.210 and he's a Principal Manager 00:09:36.210 --> 00:09:38.295 in our Emergency Operations Organization, 00:09:38.295 --> 00:09:41.790 and Michael B. Williams, who is a Principal Manager for us 00:09:41.790 --> 00:09:43.430 in our business Customer Division. 00:09:43.430 --> 00:09:46.524 So we've really brought the experts here 00:09:46.524 --> 00:09:48.410 and we're looking forward to sharing with you 00:09:48.410 --> 00:09:51.310 our progress and our opportunities for improvement. 00:09:51.310 --> 00:09:54.700 Additionally, we have Terry Ohanian, who's our Director 00:09:54.700 --> 00:09:56.660 of the Southeast Distribution Construction 00:09:56.660 --> 00:09:57.650 and Maintenance Group, 00:09:57.650 --> 00:10:00.230 who I know that has spoken to many of these events 00:10:00.230 --> 00:10:03.380 in the past, and Scott Scudder, who's our Senior Manager 00:10:03.380 --> 00:10:07.172 of Business Process Improvement in our PSPS Readiness Team. 00:10:07.172 --> 00:10:09.242 They are standing by with us to make sure 00:10:09.242 --> 00:10:10.700 we can get the direct answers to any questions 00:10:10.700 --> 00:10:12.050 that you wanna cover today. 00:10:13.110 --> 00:10:15.440 I'm just gonna start out really by acknowledging 00:10:15.440 --> 00:10:19.140 that PSPS is very difficult for our customers. 00:10:19.140 --> 00:10:21.990 I think President Reynolds, you explained that 00:10:22.935 --> 00:10:27.890 as you did your introductory remarks, 00:10:27.890 --> 00:10:31.810 not, especially difficult for vulnerable customers, 00:10:31.810 --> 00:10:34.060 but it is difficult for all of our customers. 00:10:35.450 --> 00:10:37.767 I staff these events myself. 00:10:37.767 --> 00:10:40.667 We, Commissioner Shiroma, 00:10:40.667 --> 00:10:41.500 you mentioned the Energy Operations Center, 00:10:41.500 --> 00:10:42.740 that's actually where I'm at today 00:10:43.720 --> 00:10:46.460 for, I had other meetings here this morning, and so, 00:10:46.460 --> 00:10:50.400 but during these PSPS events, I go out into the community. 00:10:50.400 --> 00:10:54.010 I was out on Thanksgiving at our community crew vehicles 00:10:54.010 --> 00:10:56.170 where I'm interacting directly with customers 00:10:56.170 --> 00:11:00.593 and I heard for first hand the frustration, the anger, 00:11:02.905 --> 00:11:03.738 and we understand it, we understand 00:11:04.717 --> 00:11:06.350 it's certainly very real for our customers. 00:11:06.350 --> 00:11:10.540 We are only doing PSPS to reduce the wildfire risk 00:11:10.540 --> 00:11:14.420 to the communities, but to our customers who are impacted, 00:11:14.420 --> 00:11:16.920 they feel the extended outage, 00:11:16.920 --> 00:11:19.650 the extreme personal hardship, 00:11:19.650 --> 00:11:23.040 and they're not, us telling them it's a last resort tool 00:11:23.040 --> 00:11:27.240 is usually not sufficient for us to satisfy their concerns. 00:11:27.240 --> 00:11:32.070 So we continue to make sure that anytime we're using PSPS, 00:11:32.070 --> 00:11:34.470 it is only at a time of last resort. 00:11:34.470 --> 00:11:37.530 And I'm gonna show some statistics with you 00:11:37.530 --> 00:11:39.580 this afternoon and where you'll see that. 00:11:40.557 --> 00:11:42.601 But while we're talking briefly here 00:11:42.601 --> 00:11:43.848 about Thanksgiving Event, 00:11:43.848 --> 00:11:46.258 and I'm sure we'll talk more about that in our remarks, 00:11:46.258 --> 00:11:47.640 'cause it was our largest event last year, 00:11:47.640 --> 00:11:50.682 I also wanna acknowledge all of you, 00:11:50.682 --> 00:11:53.620 the CPUC, OES, Cal OES, Cal Fire, 00:11:53.620 --> 00:11:57.657 all the local government, when we initiate event, 00:11:57.657 --> 00:12:01.050 we very much realize and appreciate that it creates work 00:12:01.050 --> 00:12:04.220 and activity for many other organizations. 00:12:04.220 --> 00:12:06.740 And many of your team members had to also give up 00:12:06.740 --> 00:12:09.610 your holiday and time with your families in order to support 00:12:09.610 --> 00:12:11.430 your communities and the role you play with this, 00:12:11.430 --> 00:12:14.280 and we're very grateful for that. 00:12:14.280 --> 00:12:18.140 So we are gonna talk through some of our accomplishments, 00:12:18.140 --> 00:12:21.070 and some of the things that we've been able to improve 00:12:21.070 --> 00:12:22.790 and things that we're proud of. 00:12:22.790 --> 00:12:24.740 We're also gonna talk about upcoming work we have 00:12:24.740 --> 00:12:28.000 because we know that we have more work to do. 00:12:28.000 --> 00:12:30.600 And we're also gonna be very transparent and share some 00:12:30.600 --> 00:12:34.320 of the lessons learned, some of the areas where we missed. 00:12:34.320 --> 00:12:39.320 We, as I said, we are only using PSPS when we know 00:12:39.650 --> 00:12:41.810 that it's necessary to protect public safety, 00:12:41.810 --> 00:12:42.660 when we're talking 00:12:42.660 --> 00:12:46.170 about being in a very dangerous environmental condition 00:12:46.170 --> 00:12:48.480 posing significant risks to wildfire, 00:12:48.480 --> 00:12:53.270 but our goal is to make sure that we are reducing the use 00:12:53.270 --> 00:12:56.110 of PSPS year over year, 00:12:56.110 --> 00:12:58.868 we're continuing to improve our management of it, 00:12:58.868 --> 00:13:01.640 that we continue to treat our customers with transparency, 00:13:01.640 --> 00:13:05.690 with respect to appreciate that any outage of any length 00:13:05.690 --> 00:13:08.540 is too long for most customers. 00:13:08.540 --> 00:13:10.510 And we wanna make sure that we're providing them the tools 00:13:10.510 --> 00:13:12.490 they need to manage through those. 00:13:12.490 --> 00:13:14.803 So with that, I know we shared a some material 00:13:14.803 --> 00:13:18.430 and I think it'd probably be helpful if we could display it 00:13:18.430 --> 00:13:20.933 so that I could talk through a couple of the numbers. 00:13:22.470 --> 00:13:23.842 Thank you. 00:13:23.842 --> 00:13:25.333 So if you wanna go to the next slide. 00:13:26.790 --> 00:13:28.282 Okay. 00:13:28.282 --> 00:13:31.160 So Erik is gonna speak after me and he's gonna talk 00:13:31.160 --> 00:13:34.250 a little bit about the grid hardening that we've done, 00:13:34.250 --> 00:13:36.630 but I start out by emphasizing some 00:13:36.630 --> 00:13:38.260 of these top line numbers. 00:13:38.260 --> 00:13:42.010 If we look at the top left here, you see 45%. 00:13:42.010 --> 00:13:47.010 This is a number that we see that we reduced in PSPS usage, 00:13:48.690 --> 00:13:51.480 that reduction of the duration in 2021 00:13:51.480 --> 00:13:54.730 based on all the mitigations that we put in place. 00:13:54.730 --> 00:13:57.010 Because of the work that we did that year, 00:13:58.711 --> 00:14:02.427 that last year, we saw there were 45% fewer customer minutes 00:14:03.594 --> 00:14:05.790 of outage than there would've been 00:14:05.790 --> 00:14:07.320 if we hadn't done the grid hardening work. 00:14:07.320 --> 00:14:10.200 We also looked at specific locations that we're targeting, 00:14:10.200 --> 00:14:12.310 and I heard Director Thomas Jacobs, 00:14:12.310 --> 00:14:14.410 you talked about frequently impacted circuits. 00:14:14.410 --> 00:14:18.190 So when looked specifically at frequently impacted circuits, 00:14:18.190 --> 00:14:21.620 we reduced the customer minutes of interruption 00:14:21.620 --> 00:14:26.010 by the number on the bottom left there, 73%. 00:14:26.010 --> 00:14:29.530 We also reduced the scope of the interruptions. 00:14:29.530 --> 00:14:32.640 And so looking at 72%, 00:14:32.640 --> 00:14:37.080 which is the frequency on the circuits themselves, 00:14:37.080 --> 00:14:40.621 and instrumental to all this reduction, 00:14:40.621 --> 00:14:42.020 as I talked about, was grid hardening. 00:14:42.020 --> 00:14:43.883 And so right there in the top middle, 00:14:45.287 --> 00:14:47.670 we installed more than 1,500 miles of covered conductor, 00:14:47.670 --> 00:14:48.840 and almost half of that, 00:14:48.840 --> 00:14:51.470 we deployed on frequently impacted circuits. 00:14:51.470 --> 00:14:55.460 And we're able to look at event by event and demonstrate 00:14:55.460 --> 00:14:57.470 that if not for cover conductor, 00:14:57.470 --> 00:15:00.200 additional customers would have been out 00:15:00.200 --> 00:15:01.500 during those wind storms. 00:15:01.500 --> 00:15:05.500 So we're very pleased with the progress that we've seen. 00:15:05.500 --> 00:15:08.563 And I think the numbers here tell a very positive story. 00:15:09.640 --> 00:15:14.640 Most significant when I think about 2021 is the outcome 00:15:14.800 --> 00:15:16.360 of keeping our communities safe. 00:15:16.360 --> 00:15:19.890 So we did not have any significant utility-caused ignitions 00:15:19.890 --> 00:15:21.723 in our service area in 2021. 00:15:23.250 --> 00:15:27.993 The next thing I'd like to review is on the next slide, 00:15:28.960 --> 00:15:31.280 and here's some of our top line achievement 00:15:31.280 --> 00:15:35.400 when we think about how we are working with our customers 00:15:35.400 --> 00:15:36.790 and helping inform our customers, 00:15:36.790 --> 00:15:39.061 helping get our customers ready 00:15:39.061 --> 00:15:40.747 for extreme weather events and outages. 00:15:40.747 --> 00:15:42.900 And you're gonna hear a little more from Katie and Michael 00:15:42.900 --> 00:15:44.840 who are gonna break down these in more detail, 00:15:44.840 --> 00:15:47.550 but the overarching message is that this 00:15:47.550 --> 00:15:49.810 has been a tremendous area of focus for us. 00:15:49.810 --> 00:15:52.020 It's something we work on year round. 00:15:52.020 --> 00:15:55.040 Not only are we trying to mitigate the use 00:15:55.040 --> 00:15:58.060 of the PSPS themselves, 00:15:58.060 --> 00:16:02.760 but also looking at the breadth of our efforts in connecting 00:16:02.760 --> 00:16:06.150 with customers, making sure that our customers are prepared. 00:16:06.150 --> 00:16:08.200 Some of the stats we have here is that we held 00:16:08.200 --> 00:16:12.170 over 100 meetings with our local government and customers. 00:16:12.170 --> 00:16:15.871 We, all of these are attended by people like me in roles 00:16:15.871 --> 00:16:18.420 like I have in other executives. 00:16:18.420 --> 00:16:22.020 We also had more than 2,700 visitors 00:16:22.020 --> 00:16:25.250 to our community care resource centers. 00:16:25.250 --> 00:16:28.860 And we surveyed these customers after they joined one 00:16:28.860 --> 00:16:30.870 of their either community crew vehicle 00:16:30.870 --> 00:16:32.820 or one of our resource centers, 00:16:32.820 --> 00:16:36.010 and though, and I told you, I meet with them myself. 00:16:36.010 --> 00:16:38.490 I go out to these locations regularly, 00:16:38.490 --> 00:16:40.300 and as frustrated as they are, 00:16:40.300 --> 00:16:43.390 in the surveys that we've received back from customers, 00:16:43.390 --> 00:16:46.860 we got an overall rating of 8.8 out of 10. 00:16:46.860 --> 00:16:51.520 And I can attest that what we hear firsthand from verbatims 00:16:51.520 --> 00:16:55.220 is definite chow that are presented by PSPS, 00:16:55.220 --> 00:16:58.750 but appreciation for the services that are being provided 00:16:58.750 --> 00:17:00.330 at these customer care locations. 00:17:00.330 --> 00:17:03.530 So I think the investment that we've done in partnership 00:17:03.530 --> 00:17:05.490 with the CPUC and that we're seeing 00:17:05.490 --> 00:17:08.610 working on with our other sister utilities really pays off 00:17:08.610 --> 00:17:11.413 in the customer care that goes on during these events. 00:17:13.925 --> 00:17:17.247 In the bottom right, you see another metric here 00:17:18.390 --> 00:17:23.390 where we're talking about our public safety partners 00:17:23.410 --> 00:17:27.150 and the readiness and work that we did in 2021 00:17:27.150 --> 00:17:28.780 for making sure that we can work 00:17:28.780 --> 00:17:30.940 to manage emergencies together. 00:17:30.940 --> 00:17:34.160 And this is not just something that is PSPS-related. 00:17:34.160 --> 00:17:36.510 When we think about the outreach we do with customers, 00:17:36.510 --> 00:17:39.450 the work we're doing with other public safety partners, 00:17:39.450 --> 00:17:40.970 we're thinking about all hazards. 00:17:40.970 --> 00:17:42.620 And so that's earthquakes 00:17:42.620 --> 00:17:46.150 or other climate change-related extreme weather. 00:17:46.150 --> 00:17:47.310 And we are really, 00:17:47.310 --> 00:17:50.650 really gratified that we've had such positive engagement 00:17:50.650 --> 00:17:51.900 throughout the last year. 00:17:53.081 --> 00:17:54.950 And so I'm gonna ask Erik to pick up and walk you 00:17:54.950 --> 00:17:58.570 through a little more about 2021 in our action plan. 00:17:58.570 --> 00:18:01.510 And then I'm gonna come back at the end 00:18:01.510 --> 00:18:05.090 and add a little bit more and be then be happy 00:18:05.090 --> 00:18:06.993 to beyond to take any questions. 00:18:09.810 --> 00:18:13.093 Thank you, Jill, and good afternoon, everyone. 00:18:14.233 --> 00:18:16.603 I think I'm gonna start off here. 00:18:18.493 --> 00:18:19.900 PSPS action plan that we filed last year. 00:18:19.900 --> 00:18:22.663 So if you wouldn't mind going to the next slide. 00:18:24.630 --> 00:18:26.100 So the action plan we filed, 00:18:26.100 --> 00:18:28.720 you'll see the five sort of areas of focus 00:18:28.720 --> 00:18:29.780 in our work stream. 00:18:29.780 --> 00:18:33.280 And there was 132 steps altogether. 00:18:33.280 --> 00:18:35.040 We're nearly complete with the plan. 00:18:35.040 --> 00:18:37.690 We have one milestone left that will be finished at the end 00:18:37.690 --> 00:18:41.120 of March, but this is in a way, 00:18:41.120 --> 00:18:44.190 the way we're gonna talk through both the lessons learned 00:18:44.190 --> 00:18:49.190 and our sort of plans for how we're getting ready for 2022. 00:18:49.720 --> 00:18:52.850 So I'll cover a number of things around grid hardening 00:18:52.850 --> 00:18:55.800 and some of the issues that happen in our events. 00:18:55.800 --> 00:18:57.970 And then we're gonna go through in a lot more detail 00:18:57.970 --> 00:19:01.680 around just the very specific lessons learned across each 00:19:01.680 --> 00:19:03.890 of these five categories. 00:19:03.890 --> 00:19:05.440 So we can go to the next slide. 00:19:07.980 --> 00:19:11.970 So this table is our customer outage statistics 00:19:11.970 --> 00:19:14.363 when we compare 2020 to 2021. 00:19:15.260 --> 00:19:17.690 So last year we had the nine PSPS events 00:19:18.580 --> 00:19:20.687 that was down from the 13th of previous year, 00:19:20.687 --> 00:19:22.498 and you can see the difference 00:19:22.498 --> 00:19:26.240 in the member of customers impacted. 00:19:26.240 --> 00:19:29.290 Now, part of the reductions here were due 00:19:29.290 --> 00:19:32.080 to the grid hardening efforts, which I'll talk about 00:19:32.080 --> 00:19:32.913 in more detail, 00:19:32.913 --> 00:19:35.363 but the other part of it was also driven by weather. 00:19:36.380 --> 00:19:40.430 We had a, somewhat of a more mild PSPS season. 00:19:40.430 --> 00:19:41.870 We had a bit of moisture moisture 00:19:41.870 --> 00:19:43.600 that came in in the summer, 00:19:43.600 --> 00:19:46.990 but then really what defined most of 2021 00:19:46.990 --> 00:19:49.560 was that one really large event over Thanksgiving, 00:19:49.560 --> 00:19:51.000 which I'll talk about, 00:19:51.000 --> 00:19:53.760 but we did have have nine events overall, 00:19:53.760 --> 00:19:56.875 and these are, when we add it all up, 00:19:56.875 --> 00:19:59.085 this is the primary difference between what you see here 00:19:59.085 --> 00:20:03.531 between 2020 and 2021. 00:20:03.531 --> 00:20:06.750 Now, one thing I do wanna note here is when we look 00:20:06.750 --> 00:20:10.410 at these kinds of statistics, it's important to note here, 00:20:10.410 --> 00:20:12.390 I think, that our events 00:20:12.390 --> 00:20:15.400 are very distribution system-centric. 00:20:15.400 --> 00:20:18.413 So when we de-energize customers, 00:20:19.260 --> 00:20:22.010 this is not something that we've seen yet since 2019, 00:20:22.010 --> 00:20:26.570 or actually ever since we've had PSPS in place, 00:20:26.570 --> 00:20:29.560 we have not instituted any large scale de-energizations 00:20:29.560 --> 00:20:32.290 from our bulk power system. 00:20:32.290 --> 00:20:34.020 These are segment by segment 00:20:34.020 --> 00:20:36.610 and circuit-by-circuit de-energizations 00:20:36.610 --> 00:20:38.023 that make up these numbers. 00:20:38.970 --> 00:20:40.320 Let's go to the next slide. 00:20:43.171 --> 00:20:44.004 Okay, thank you. 00:20:44.004 --> 00:20:46.260 So our, again, our most significant event occurring here 00:20:46.260 --> 00:20:49.670 in Thanksgiving, so different from other events, 00:20:49.670 --> 00:20:53.530 and I've been involved in PSPS events since we started this. 00:20:53.530 --> 00:20:57.140 And one thing I think that sort of differentiates this event 00:20:57.140 --> 00:21:00.820 from others is really the size, scale and really the speed 00:21:00.820 --> 00:21:04.210 of this event as it escalated from where we started 00:21:04.210 --> 00:21:08.690 on June, or November 22nd, leading up to November 25th. 00:21:08.690 --> 00:21:12.210 So, and the challenges that we experienced during this event 00:21:13.895 --> 00:21:16.920 are really the basis for our focus areas in 2022. 00:21:16.920 --> 00:21:18.910 Now, before I get into the details 00:21:18.910 --> 00:21:21.020 about these very specific circumstances, 00:21:21.020 --> 00:21:24.230 I will say that while there were significant improvements, 00:21:24.230 --> 00:21:25.780 as we've been highlighting, 00:21:25.780 --> 00:21:27.770 we could have done better in this particular event. 00:21:27.770 --> 00:21:31.300 And while our dedicated team was on the job 00:21:31.300 --> 00:21:35.545 throughout the whole weekend, everybody was on board, 00:21:35.545 --> 00:21:39.000 there were gaps and we have room for improvement 00:21:39.000 --> 00:21:40.820 in several areas. 00:21:40.820 --> 00:21:41.810 And the team is gonna go 00:21:41.810 --> 00:21:44.613 through the subsequent actions in the next three slides. 00:21:46.752 --> 00:21:47.585 So back on this event, 00:21:47.585 --> 00:21:50.080 our Wednesday forecasts were continually increasing 00:21:50.080 --> 00:21:52.271 and expanding to more areas. 00:21:52.271 --> 00:21:55.160 More and more circuits were being added to scope. 00:21:55.160 --> 00:21:58.340 The forecast of our wind speeds were climbing. 00:21:58.340 --> 00:22:02.390 And what we weren't anticipating is the day that we started 00:22:02.390 --> 00:22:05.570 to de-energize, that we saw wind speed gust up 00:22:05.570 --> 00:22:09.320 to 89 miles an hour in a number of different locations. 00:22:09.320 --> 00:22:12.461 Just just one way to put that in a perspective, 00:22:12.461 --> 00:22:17.383 several of the weather stations in the Malibu area recorded 00:22:17.383 --> 00:22:19.290 their highest wind peak gust in the four years 00:22:19.290 --> 00:22:20.740 since they've been installed. 00:22:21.600 --> 00:22:25.280 So we didn't see throughout that event, 00:22:25.280 --> 00:22:26.820 the difference in the numbers, 00:22:26.820 --> 00:22:30.750 so between how many circuits and customers were in scope 00:22:30.750 --> 00:22:33.363 for that de-energization versus those 00:22:33.363 --> 00:22:36.150 that were actually de-energized. 00:22:36.150 --> 00:22:38.523 But one of the significant challenges though, 00:22:38.523 --> 00:22:41.074 what we saw with this very rapid escalation 00:22:41.074 --> 00:22:45.070 was really the inability to get out notifications and time 00:22:45.070 --> 00:22:47.300 to all of our customers. 00:22:47.300 --> 00:22:49.400 Additionally, one thing I wanna point out here 00:22:49.400 --> 00:22:53.630 is that we recently identified that we under-reported 00:22:53.630 --> 00:22:56.713 the number of mist notifications in the post-event report. 00:22:58.347 --> 00:22:59.850 We're assessing the data issues, 00:22:59.850 --> 00:23:03.300 we're aided by, here, who we use to convert 00:23:03.300 --> 00:23:06.150 our manual system to an automated one, 00:23:06.150 --> 00:23:08.230 and we'll be filing updated information 00:23:08.230 --> 00:23:10.460 as soon as that review is complete. 00:23:10.460 --> 00:23:13.030 We have advised the Safety Enforcement Division 00:23:13.030 --> 00:23:15.660 and we'll be discussing those findings in further detail 00:23:15.660 --> 00:23:18.310 at the next monthly meeting in March. 00:23:18.310 --> 00:23:22.190 So we do these bi-week or now monthly check-ins 00:23:22.190 --> 00:23:24.797 with the SED on the action plan itself. 00:23:26.500 --> 00:23:29.680 But near the end of December, we implemented 00:23:29.680 --> 00:23:32.180 an automated solution that we placed a number 00:23:32.180 --> 00:23:33.650 of our manual processes 00:23:34.550 --> 00:23:37.070 that we had in place previously for notifications, 00:23:37.070 --> 00:23:39.364 and unfortunately, that system was not in place in time 00:23:39.364 --> 00:23:41.150 for this Thanksgiving Event. 00:23:41.150 --> 00:23:45.690 The systems are in place now, they've been tested. 00:23:45.690 --> 00:23:47.630 We'll walk through those later, 00:23:47.630 --> 00:23:50.540 but this is really gonna be a game changer for us 00:23:50.540 --> 00:23:53.483 and the accuracy and timeliness of those notifications. 00:23:56.074 --> 00:23:57.150 Besides the notifications, 00:23:57.150 --> 00:23:59.300 other things that we are focusing on 00:23:59.300 --> 00:24:03.463 is, as you saw in the chart here, the escalating wind feeds. 00:24:04.440 --> 00:24:07.190 We're gonna have to continue to increase the accuracy 00:24:07.190 --> 00:24:10.320 and precision of our forecasting. 00:24:10.320 --> 00:24:13.780 We had started putting in machine learning models 00:24:13.780 --> 00:24:14.980 on our weather stations, 00:24:15.842 --> 00:24:17.764 particularly because we had some areas 00:24:17.764 --> 00:24:19.970 that have been historically difficult to forecast. 00:24:19.970 --> 00:24:23.270 We have some very encouraging results from that, 00:24:23.270 --> 00:24:25.294 and so we're gonna be expanding that 00:24:25.294 --> 00:24:26.673 to 500 locations this year. 00:24:27.830 --> 00:24:30.450 Restoration time is another issue that we saw 00:24:30.450 --> 00:24:34.040 with this kind of wide scale long duration of that. 00:24:34.040 --> 00:24:36.390 So we're gonna be taking a number steps to continue 00:24:36.390 --> 00:24:38.230 to improve the restoration time 00:24:39.430 --> 00:24:42.210 regardless of the size and scale, 00:24:42.210 --> 00:24:44.510 but all of this is also gonna require 00:24:44.510 --> 00:24:46.510 more training and drilling, 00:24:46.510 --> 00:24:49.800 especially as we implement new tools to ensure 00:24:49.800 --> 00:24:52.613 that we're gonna be better prepared for this season. 00:24:53.890 --> 00:24:58.580 And finally, we're further automating to improve consistency 00:24:58.580 --> 00:25:01.500 across our data sources and methodologies 00:25:01.500 --> 00:25:03.800 and our post, reporting to ensure 00:25:03.800 --> 00:25:06.620 that they're more accurately reflective, 00:25:06.620 --> 00:25:10.123 using the automation systems that are now put in place. 00:25:10.960 --> 00:25:14.450 So we did significantly reduce the need for PSPS, 00:25:14.450 --> 00:25:16.460 but because of the grid hardening, 00:25:16.460 --> 00:25:19.750 and I'm gonna go ahead and, if there are no other questions, 00:25:19.750 --> 00:25:22.300 I'm gonna go and more specifically 00:25:22.300 --> 00:25:24.550 into those grid hardening steps that we took. 00:25:28.286 --> 00:25:29.513 You can go to the next slide. 00:25:32.260 --> 00:25:33.662 Okay. 00:25:33.662 --> 00:25:35.680 So in last year we focused, 00:25:35.680 --> 00:25:38.470 we defined as frequently impacted circuits. 00:25:38.470 --> 00:25:42.460 So Director Thomas Jacobs appropriately identified 00:25:42.460 --> 00:25:44.731 the term frequently impacted circuits, 00:25:44.731 --> 00:25:46.550 and the way we defined it last year, 00:25:46.550 --> 00:25:49.050 it was any circuit that had experienced four 00:25:49.050 --> 00:25:53.970 or more de-energizations from 2019 through January of 2021. 00:25:54.960 --> 00:25:57.110 So that represents two fire seasons, 00:25:57.110 --> 00:26:00.287 the fire season of 2020 and 2019, 2020 being defined 00:26:02.970 --> 00:26:05.033 all the way through January of 2021. 00:26:06.270 --> 00:26:09.560 This population was seven in two circuits, 00:26:09.560 --> 00:26:12.770 and altogether they experienced 00:26:12.770 --> 00:26:16.690 nearly 160 million customer outage minutes in 2020, 00:26:16.690 --> 00:26:17.983 just due to PSPS. 00:26:19.170 --> 00:26:21.280 Now, one of the advantages we have 00:26:21.280 --> 00:26:22.790 with our cover conductor plan 00:26:23.785 --> 00:26:25.710 is we performed risk modeling on those. 00:26:25.710 --> 00:26:30.170 And what we found out is we had already put in the scope 00:26:31.030 --> 00:26:33.720 a significant number of miles that we were already planning 00:26:33.720 --> 00:26:36.553 to do now, all they weren't necessarily planned to be done 00:26:36.553 --> 00:26:41.130 in the timeframe that we needed to, 00:26:41.130 --> 00:26:44.140 so we accelerated grid hardening efforts 00:26:44.140 --> 00:26:47.227 with all attempts to get everything done by October 1st, 00:26:48.365 --> 00:26:50.215 and time for the peak, and an season. 00:26:51.051 --> 00:26:55.350 But we accelerated 685 miles of cover conductor. 00:26:55.350 --> 00:26:58.030 That allowed us to raise wind thresholds, 00:26:58.030 --> 00:27:00.594 and hence that's where we get the benefits 00:27:00.594 --> 00:27:04.863 from the grid hardening to avoid or minimize damages. 00:27:06.400 --> 00:27:09.520 Now, we also took other measures as well. 00:27:09.520 --> 00:27:11.263 You see some of those listed here. 00:27:12.520 --> 00:27:14.910 On one of the slides Joe had, 00:27:14.910 --> 00:27:17.220 there were 81,000 customers 00:27:17.220 --> 00:27:20.663 that we more permanently removed from PSPS. 00:27:21.499 --> 00:27:22.680 And we took a much closer look 00:27:22.680 --> 00:27:26.610 at all the different areas that circuits were reversing. 00:27:26.610 --> 00:27:29.130 There's different topologies or places where fuel 00:27:29.130 --> 00:27:32.230 is really not existing 'cause maybe circuits start 00:27:32.230 --> 00:27:34.863 in the rural, they go through communities 00:27:34.863 --> 00:27:36.128 when they come out. 00:27:36.128 --> 00:27:39.120 So we also leveraged the flexibility in our system to do 00:27:39.120 --> 00:27:42.550 the best we can to remove customers in the first place. 00:27:42.550 --> 00:27:44.610 But all these measures, 00:27:44.610 --> 00:27:47.290 we did everything we could, and even where cover conductor 00:27:47.290 --> 00:27:50.490 was delayed, we accelerated other mitigation. 00:27:50.490 --> 00:27:54.800 So we're really happy to say that communities 00:27:54.800 --> 00:27:58.436 like Acton did not get de-energized 00:27:58.436 --> 00:28:00.083 during that November event. 00:28:02.435 --> 00:28:03.920 What we're also saying is the cover conductor 00:28:03.920 --> 00:28:05.650 is providing benefits year around. 00:28:05.650 --> 00:28:07.590 So not just in high fire conditions, 00:28:07.590 --> 00:28:09.490 they're helping us to avoid outages 00:28:09.490 --> 00:28:11.133 under normal storm conditions, 00:28:12.626 --> 00:28:15.570 and when other things come into contact with their lives. 00:28:15.570 --> 00:28:19.863 So raise one speed thresholds, reduce the frequency of PSPS. 00:28:20.780 --> 00:28:25.130 There are areas that still exceeded our thresholds 00:28:25.130 --> 00:28:29.170 because of the extreme wind speeds that I had talked about. 00:28:29.170 --> 00:28:32.420 And that's gonna be the breeding ground for additional views 00:28:32.420 --> 00:28:35.513 on mitigations, on what additional things could we do? 00:28:37.360 --> 00:28:42.360 I'll say that Our 2022 grid hardening plans will focus 00:28:43.100 --> 00:28:47.140 on the circuit that have been accumulating here in terms 00:28:47.140 --> 00:28:49.340 of being frequently impacted. 00:28:49.340 --> 00:28:51.690 We're also gonna put special emphasis 00:28:51.690 --> 00:28:56.690 on the Thanksgiving Event to see what other circuits we need 00:28:57.300 --> 00:29:00.250 to address that may have even showed up for the first time. 00:29:01.740 --> 00:29:05.530 So with that, that's the end of my section, 00:29:05.530 --> 00:29:09.200 and what we're gonna do is dive much more deeply, 00:29:09.200 --> 00:29:12.120 and so all these other areas around notification, 00:29:12.120 --> 00:29:15.110 customer programs, our emergency response 00:29:16.333 --> 00:29:18.713 over the next few speakers here. 00:29:19.880 --> 00:29:21.730 So with that, I'm gonna go ahead and hand it off 00:29:21.730 --> 00:29:23.193 to Mr. Tom Brady. 00:29:25.680 --> 00:29:29.420 Hey, thanks Erik, and good afternoon, everyone. 00:29:29.420 --> 00:29:32.660 So I wanna kick things off here this afternoon by sharing 00:29:32.660 --> 00:29:34.030 some of the work that was completed 00:29:34.030 --> 00:29:37.800 by our Fire Science and Meteorology teams last year, 00:29:37.800 --> 00:29:40.880 really to improve both the precision and the granularity 00:29:40.880 --> 00:29:43.360 of our weather and fuel modeling capabilities. 00:29:43.360 --> 00:29:46.400 And I think it builds nicely on some of the opening comments 00:29:46.400 --> 00:29:49.000 that we heard as well as what Jill and Erik shared 00:29:49.000 --> 00:29:53.380 around really improving the precision of our forecast. 00:29:53.380 --> 00:29:55.520 And the reason is, as we all know, 00:29:55.520 --> 00:29:59.000 PSPS execution relies on access to timely 00:29:59.000 --> 00:30:00.840 and accurate forecast data. 00:30:00.840 --> 00:30:03.230 It starts at the very beginning of the event. 00:30:03.230 --> 00:30:06.270 Forecast data informs which circuits are expected 00:30:06.270 --> 00:30:09.550 to meet PSPS criteria, and that drives a lot 00:30:09.550 --> 00:30:12.490 of our pre-event processes around notifications, 00:30:12.490 --> 00:30:14.320 pre-patrols, et cetera. 00:30:14.320 --> 00:30:17.360 These same forecasts are also critical for determining 00:30:17.360 --> 00:30:19.780 when those dangerous conditions debates, 00:30:19.780 --> 00:30:22.970 and the data informs when we can start restoration patrols 00:30:22.970 --> 00:30:26.490 to get the lights back on as quickly as possible. 00:30:26.490 --> 00:30:30.000 So as you've heard the previous speakers mention, 00:30:30.000 --> 00:30:33.490 we have made substantial upgrades to our in-house weather 00:30:33.490 --> 00:30:37.200 and fuel modeling capabilities throughout 2021, 00:30:37.200 --> 00:30:39.767 and it's really enabled us to increase that precision 00:30:39.767 --> 00:30:42.810 and that granularity that we all talked about. 00:30:42.810 --> 00:30:46.500 So first, we added two additional super computers last year, 00:30:46.500 --> 00:30:50.130 and it's allowed us to double our forecast resolution. 00:30:50.130 --> 00:30:52.880 Prior to having those additional super computers, 00:30:52.880 --> 00:30:54.980 we were at a two kilometer resolution, 00:30:54.980 --> 00:30:56.994 and since we've installed them, 00:30:56.994 --> 00:30:57.970 we're now down to one kilometer. 00:30:57.970 --> 00:31:02.140 And so what factor here is really that greater granularity 00:31:02.140 --> 00:31:05.328 helps our meteorologist more precisely determine some 00:31:05.328 --> 00:31:10.080 of the details around event scope and also event timing. 00:31:10.080 --> 00:31:13.220 We're also using machine learning technology to improve 00:31:13.220 --> 00:31:17.030 our wind speed forecast at point-specific locations 00:31:17.030 --> 00:31:19.560 where PSPS has occurred most frequently 00:31:19.560 --> 00:31:23.160 in prior PSPS or wildfire years. 00:31:23.160 --> 00:31:23.993 Early last season, 00:31:23.993 --> 00:31:26.300 we saw the benefits of this new technology. 00:31:26.300 --> 00:31:28.430 These models actually picked up a threat 00:31:28.430 --> 00:31:30.219 on one of our circuits, 00:31:30.219 --> 00:31:32.920 the Sam Canyon Circuit, that may have been otherwise missed 00:31:32.920 --> 00:31:35.050 using our legacy models. 00:31:35.050 --> 00:31:38.130 So early on indication that these machine learning models 00:31:38.130 --> 00:31:40.430 are really moving the needle for us 00:31:40.430 --> 00:31:42.930 in the forecasting space. 00:31:42.930 --> 00:31:45.910 Lastly, we added an entirely new weather model 00:31:45.910 --> 00:31:47.530 to our setup forecasting tools, 00:31:47.530 --> 00:31:49.400 and that's the European weather model. 00:31:49.400 --> 00:31:51.080 And this provides two main benefits. 00:31:51.080 --> 00:31:54.930 Number one, if our existing legacy models become unavailable 00:31:54.930 --> 00:31:57.530 for whatever reason, we have redundancy now 00:31:57.530 --> 00:32:00.200 because we can get data from this European model 00:32:00.200 --> 00:32:01.890 to develop our forecast, 00:32:01.890 --> 00:32:03.510 but also it gives our meteorologists 00:32:03.510 --> 00:32:08.300 with an entirely incremental set of forecast scenarios 00:32:08.300 --> 00:32:13.023 from which to consider and evaluate the PSPS forecast list. 00:32:13.910 --> 00:32:16.860 So I guess the summary here is these three enhancements 00:32:16.860 --> 00:32:20.870 really help us identify where, when and how long 00:32:20.870 --> 00:32:24.240 these potentialization de-energization events may last, 00:32:24.240 --> 00:32:26.520 improving precision in notification, 00:32:26.520 --> 00:32:29.533 and really just overall event execution. 00:32:30.520 --> 00:32:33.260 We also updated our fire potential index thresholds. 00:32:33.260 --> 00:32:35.360 or FPI, and what FPI is 00:32:35.360 --> 00:32:38.580 is it's an index that estimates the likelihood 00:32:38.580 --> 00:32:41.550 of a spark turning into a major wildfire. 00:32:41.550 --> 00:32:46.550 It has a range of one to 17, with 17 being the most extreme. 00:32:47.950 --> 00:32:51.990 So in 2020, we set our thresholds for FPI to 12. 00:32:51.990 --> 00:32:54.730 However, based on additional data that we had available 00:32:54.730 --> 00:32:58.950 in 2021, we were able to go back and look at 26 years 00:32:58.950 --> 00:33:03.350 of historical fuel and FPI data and determine 00:33:03.350 --> 00:33:05.700 where these larger fires tend to occur. 00:33:05.700 --> 00:33:08.142 The outcome of this study was an increase 00:33:08.142 --> 00:33:11.000 in our fire potential index threshold from a 12 to 13 00:33:11.000 --> 00:33:14.700 in most fire climate zones subject to some exceptions. 00:33:14.700 --> 00:33:17.560 So what's in the plans for 2022? 00:33:17.560 --> 00:33:19.670 Really leaning into continuing developing 00:33:19.670 --> 00:33:21.670 those machine learning models. 00:33:21.670 --> 00:33:23.240 I talked about one of the main benefits 00:33:23.240 --> 00:33:25.650 we're seeing some really promising early results 00:33:25.650 --> 00:33:28.470 into how useful these are for our meteorologist. 00:33:28.470 --> 00:33:31.400 It's gonna help us reduce the variance between the customers 00:33:31.400 --> 00:33:33.800 who are notified of potential de-energization 00:33:33.800 --> 00:33:36.480 and the customers who are actually de-energized. 00:33:36.480 --> 00:33:40.170 Additionally, it's also gonna help us improve timing 00:33:40.170 --> 00:33:43.410 or the number of customers who are de-energized 00:33:43.410 --> 00:33:45.140 with no notice at all. 00:33:45.140 --> 00:33:46.770 So that's a quick flyover of some 00:33:46.770 --> 00:33:49.000 of our weather and field modeling capabilities. 00:33:49.000 --> 00:33:51.780 I wanna pause briefly and then I'll go into more detail 00:33:51.780 --> 00:33:52.913 on our execution. 00:33:57.110 --> 00:33:58.610 All right, next slide, please. 00:33:59.990 --> 00:34:01.470 Right, quick question. 00:34:01.470 --> 00:34:02.350 So you've heard Jill and Erik talk a lot 00:34:02.350 --> 00:34:06.240 about the Thanksgiving activation, the largest event 00:34:06.240 --> 00:34:09.270 that occurred for SCE in 2021. 00:34:09.270 --> 00:34:10.880 And it really strange. 00:34:10.880 --> 00:34:13.370 Tom, I think we had a quick question. 00:34:13.370 --> 00:34:14.654 Oh, I'm sorry. 00:34:14.654 --> 00:34:16.097 Absolutely. 00:34:16.097 --> 00:34:16.994 Yes, please. 00:34:16.994 --> 00:34:17.827 Sorry, I missed this. 00:34:17.827 --> 00:34:20.740 What is this European modeling? 00:34:20.740 --> 00:34:22.330 I'm sorry, what is that? 00:34:23.975 --> 00:34:25.570 So there's the North American weather model 00:34:25.570 --> 00:34:28.120 and then there's also another model 00:34:28.120 --> 00:34:29.510 that is in Europe 00:34:29.510 --> 00:34:33.000 and we previously didn't have access to it. 00:34:33.000 --> 00:34:35.603 It's, the acronym is ECMWS. 00:34:37.715 --> 00:34:39.530 And this model provides our meteorologist 00:34:39.530 --> 00:34:43.130 with an entirely incremental set of forecast outcomes 00:34:43.130 --> 00:34:47.020 for which they base their PSPS decisions on in terms 00:34:47.020 --> 00:34:48.970 of what circuits are on scope, 00:34:48.970 --> 00:34:51.560 what circuits are not in scope. 00:34:51.560 --> 00:34:53.920 So it's essentially what we have the North American model, 00:34:53.920 --> 00:34:55.543 but it's the European model. 00:34:57.520 --> 00:34:58.353 Okay. 00:34:58.353 --> 00:35:01.860 Have you included that in your most recent 00:35:01.860 --> 00:35:04.983 wildfire mitigation plan application to OEIS? 00:35:07.320 --> 00:35:09.860 I'd have to take that as a follow-up just to make sure 00:35:09.860 --> 00:35:11.289 that it's in there. 00:35:11.289 --> 00:35:12.450 I do believe it's in the wildfire mitigation plan, 00:35:12.450 --> 00:35:13.860 but I would want to check and confirm 00:35:13.860 --> 00:35:18.800 before making a final statement on that. 00:35:18.800 --> 00:35:20.124 Okay. 00:35:20.124 --> 00:35:21.037 All right. 00:35:21.037 --> 00:35:21.937 Thank you. 00:35:21.937 --> 00:35:22.770 You're welcome. 00:35:22.770 --> 00:35:24.190 I'll coordinate with you on getting the answer to that 00:35:24.190 --> 00:35:25.780 and then getting the answer over 00:35:25.780 --> 00:35:27.530 to the Commissioner's post-meeting. 00:35:28.450 --> 00:35:29.873 Sounds good. 00:35:29.873 --> 00:35:31.571 And I suspect that we'll hear back from the team here, 00:35:31.571 --> 00:35:33.288 and we may be able to close it out here on the call 00:35:33.288 --> 00:35:34.121 in a little bit as well. 00:35:37.440 --> 00:35:38.921 All right. 00:35:38.921 --> 00:35:40.110 So shifting back into this slide, 00:35:40.110 --> 00:35:43.790 we talked about the size and complexity, 00:35:43.790 --> 00:35:47.690 really straining our pre-automation processes resulting 00:35:47.690 --> 00:35:48.890 in, like Erik said, 00:35:48.890 --> 00:35:52.040 delays in processing our weather forecast and sending some 00:35:52.040 --> 00:35:54.390 of those pre-event notifications. 00:35:54.390 --> 00:35:57.500 And in many cases, these processing delays were made worse 00:35:57.500 --> 00:36:01.100 or exacerbated by our efforts to send notifications 00:36:01.100 --> 00:36:03.830 at the segment level for pre-event. 00:36:03.830 --> 00:36:07.760 And the reason that this is important is because in part 00:36:07.760 --> 00:36:10.060 of the grid, or in the grid hardening activities 00:36:10.060 --> 00:36:11.720 that Erik described earlier, 00:36:11.720 --> 00:36:16.560 we now have higher threshold for fully isolatable segments 00:36:16.560 --> 00:36:18.490 of circuit with covered conductor. 00:36:18.490 --> 00:36:22.380 And so the team is always trying to filter 00:36:22.380 --> 00:36:25.140 those notifications so that we only notify the customers 00:36:25.140 --> 00:36:27.180 that are most likely to be de-energized. 00:36:27.180 --> 00:36:29.380 Well, by doing this, it added an additional layer 00:36:29.380 --> 00:36:31.930 of complexity, which made it more difficult 00:36:31.930 --> 00:36:34.420 to get through those updated forecast 00:36:34.420 --> 00:36:37.760 and get those notifications out to customers. 00:36:37.760 --> 00:36:41.060 Additionally, during the period of concern, 00:36:41.060 --> 00:36:43.800 this event rapidly intensified in terms 00:36:43.800 --> 00:36:48.800 of the span or the boundary of the weather condition, 00:36:49.030 --> 00:36:51.060 which pulled more circus in the scope. 00:36:51.060 --> 00:36:54.400 And this also made it difficult to support some 00:36:54.400 --> 00:36:57.420 of those pre-event notifications, but also in event, 00:36:57.420 --> 00:37:00.450 seeing rapid increases in wind speeds and having 00:37:00.450 --> 00:37:01.403 to move quickly. 00:37:02.744 --> 00:37:04.920 So just these convergence of complexity factors 00:37:04.920 --> 00:37:08.177 making it hard to dispatch those notifications. 00:37:08.177 --> 00:37:10.650 So I think that takes us nicely 00:37:10.650 --> 00:37:14.340 to the work we're doing to help improve automation. 00:37:14.340 --> 00:37:17.010 We've heard us speak a lot about it specifically 00:37:17.010 --> 00:37:19.840 about, which is a tool that was developed 00:37:20.794 --> 00:37:23.250 by the talent here, and as Erik mentioned, 00:37:23.250 --> 00:37:26.020 some of these capabilities or all of these capabilities 00:37:26.020 --> 00:37:27.940 that would've helped in this situation 00:37:27.940 --> 00:37:29.630 were not operationalized at the time 00:37:29.630 --> 00:37:31.400 of the Thanksgiving Event, 00:37:31.400 --> 00:37:34.830 since we've operationalized several core processes 00:37:34.830 --> 00:37:36.700 around the PSPS workflow, 00:37:36.700 --> 00:37:38.790 and they're really gonna be game changers in terms 00:37:38.790 --> 00:37:41.930 of reducing processing time and minimizing 00:37:41.930 --> 00:37:43.650 the potential for error. 00:37:43.650 --> 00:37:45.430 So I'm gonna go through a couple of those, 00:37:45.430 --> 00:37:48.210 and then we'll talk about some other learnings 00:37:48.210 --> 00:37:49.800 from the Thanksgiving Event. 00:37:49.800 --> 00:37:53.080 So the first of which is we developed automation 00:37:53.080 --> 00:37:56.800 to help our Meteorology Team intake and synthesize all 00:37:56.800 --> 00:37:58.850 of these weather model inputs, right? 00:37:58.850 --> 00:38:00.770 To inform the development of what we call 00:38:00.770 --> 00:38:02.420 our PSPS circuit list, 00:38:02.420 --> 00:38:05.910 which is essentially the list of circuits that our forecast 00:38:05.910 --> 00:38:08.180 to meet or exceed criteria. 00:38:08.180 --> 00:38:10.440 We also automated the processes that are used 00:38:10.440 --> 00:38:13.900 by our Outage Notifications team to dispatch 00:38:13.900 --> 00:38:16.800 and inform Notification, Team. 00:38:16.800 --> 00:38:20.000 This is again, really gonna reduce that processing time 00:38:20.000 --> 00:38:23.233 and increased accuracy in the notification space. 00:38:24.210 --> 00:38:27.248 An additional use case that I do wanna share 00:38:27.248 --> 00:38:29.880 is publishing information 00:38:29.880 --> 00:38:32.060 to the Public Safety Partner Portal, 00:38:32.060 --> 00:38:34.800 the process of going in and determining what circuits 00:38:34.800 --> 00:38:37.620 are impacted and how many customers are impacted 00:38:37.620 --> 00:38:38.700 on those circuits. 00:38:38.700 --> 00:38:43.540 Now, that has been automated to help us support timely 00:38:43.540 --> 00:38:46.830 and event updates to our Public Safety Partner Portal 00:38:46.830 --> 00:38:48.623 and to sce.com. 00:38:49.550 --> 00:38:53.830 So in 2022, we look to continue to build on the automation 00:38:53.830 --> 00:38:55.920 to further and increase and optimize 00:38:55.920 --> 00:39:00.750 our event management practices, and wanting to, again, 00:39:00.750 --> 00:39:03.550 provide some examples of where we're gonna do that. 00:39:03.550 --> 00:39:06.720 So in-event situational awareness is critical. 00:39:06.720 --> 00:39:08.430 It supports our external reporting 00:39:08.430 --> 00:39:10.040 and briefing requirements. 00:39:10.040 --> 00:39:12.990 And so we're building our new situational awareness tool 00:39:12.990 --> 00:39:15.020 that will provide us with better access 00:39:15.020 --> 00:39:18.647 to near realtime data on circuit that are in scope 00:39:18.647 --> 00:39:20.420 and the customers that are impacted. 00:39:20.420 --> 00:39:23.670 We're also automating the process for how we populate 00:39:23.670 --> 00:39:25.730 our in-event risk calculator. 00:39:25.730 --> 00:39:27.940 Legacy process is highly manual. 00:39:27.940 --> 00:39:30.010 Some of this new automation will make that quicker 00:39:30.010 --> 00:39:31.020 and more efficient, 00:39:31.020 --> 00:39:33.250 so we can get that important data in front 00:39:33.250 --> 00:39:35.870 of our incident commanders for decision-making 00:39:37.020 --> 00:39:39.000 And then you also heard earlier in the discussion 00:39:39.000 --> 00:39:40.450 about our post-event reports, 00:39:41.540 --> 00:39:43.540 we're applying expensive automation 00:39:45.167 --> 00:39:46.440 and energy around automation 00:39:46.440 --> 00:39:49.330 that's gonna help increase the accuracy by integrating all 00:39:49.330 --> 00:39:51.900 of the disparate data sources that exist 00:39:51.900 --> 00:39:55.480 across our response operation and standardizing 00:39:55.480 --> 00:39:58.743 the methodology that we use to query that data. 00:39:59.720 --> 00:40:02.230 So that's a quick play over of automation, 00:40:02.230 --> 00:40:03.960 and now I wanna shift gears and talk a bit 00:40:03.960 --> 00:40:06.060 about our restoration process. 00:40:06.060 --> 00:40:09.350 Erik mentioned previously that we had some learnings 00:40:09.350 --> 00:40:10.830 in this space too, 00:40:10.830 --> 00:40:14.764 and so wanted to note that in the Thanksgiving Event, 00:40:14.764 --> 00:40:17.400 we saw our average restoration time 00:40:17.400 --> 00:40:19.260 right at about nine hours. 00:40:19.260 --> 00:40:21.896 And this is outside of the typical restoration range 00:40:21.896 --> 00:40:25.770 that we share with customers, which is three to eight hours. 00:40:25.770 --> 00:40:26.990 So why was that? 00:40:26.990 --> 00:40:28.280 In this particular event, 00:40:28.280 --> 00:40:32.020 restoration was complicated by a late breaking shift 00:40:32.020 --> 00:40:35.010 in the weather that resulted in the period of concern 00:40:35.010 --> 00:40:38.230 ending earlier than we had initially expected, 00:40:38.230 --> 00:40:40.590 and it was also late in the evening. 00:40:40.590 --> 00:40:44.180 So this change required us to adjust our resourcing strategy 00:40:44.180 --> 00:40:45.960 extremely late in the game. 00:40:45.960 --> 00:40:49.720 And then to complicate factors further, in many cases, 00:40:49.720 --> 00:40:53.900 restoration couldn't be performed until daylight hours 00:40:53.900 --> 00:40:56.110 for circuits that required air patrol, 00:40:56.110 --> 00:40:58.820 as well as some other circuits where we have visibility 00:40:58.820 --> 00:41:00.640 and access issues. 00:41:00.640 --> 00:41:04.040 So for 2022, we look to codify the use 00:41:04.040 --> 00:41:05.670 of a dedicated representative 00:41:05.670 --> 00:41:07.450 on our incident management team 00:41:07.450 --> 00:41:12.140 who's sole purpose on the response operation is to lead 00:41:12.140 --> 00:41:15.260 the overall restoration planning and staffing efforts, 00:41:15.260 --> 00:41:18.660 and this really includes refining our operational protocol 00:41:18.660 --> 00:41:19.493 for many things, 00:41:19.493 --> 00:41:23.540 including making sure we get our helicopters in the air 00:41:23.540 --> 00:41:25.140 as soon as it's safely possible. 00:41:26.510 --> 00:41:29.300 So with that, I'm gonna go ahead and close, but before I do, 00:41:29.300 --> 00:41:32.580 I wanna echo what both Jill and Erik said. 00:41:32.580 --> 00:41:34.720 We've obviously come a long way in terms 00:41:34.720 --> 00:41:38.630 of our PSPS execution, impacting fewer customers, 00:41:38.630 --> 00:41:40.750 expanding our mitigation efforts, 00:41:40.750 --> 00:41:42.910 but based on what I just shared, 00:41:42.910 --> 00:41:45.030 we know that our performance in November left room 00:41:45.030 --> 00:41:46.910 for improvement, and so wanted 00:41:46.910 --> 00:41:48.520 to share some of our learnings 00:41:48.520 --> 00:41:51.873 on how we're going about tackling those issues. 00:41:53.900 --> 00:41:54.733 I see a hand. 00:41:57.440 --> 00:41:59.143 This is Commissioner Rechtschaffen. 00:42:00.658 --> 00:42:02.581 So I wanna ask you a little bit more 00:42:02.581 --> 00:42:04.010 about the Thanksgiving Event 00:42:05.070 --> 00:42:07.540 and sort of learnings going forward. 00:42:07.540 --> 00:42:10.090 Are you, so the first question 00:42:10.090 --> 00:42:13.240 is, are you now including those sets of circuits 00:42:13.240 --> 00:42:15.570 in the most frequently impacted circuits 00:42:15.570 --> 00:42:19.130 that get priority for remediation work 00:42:19.130 --> 00:42:21.080 like coverage conductors? 00:42:21.080 --> 00:42:22.833 That that's the first question. 00:42:23.670 --> 00:42:26.810 And then it just strikes me that all 00:42:26.810 --> 00:42:31.810 of the automation improvements that you're making 00:42:32.250 --> 00:42:36.380 still will leave you with a judgment of how inclusive 00:42:36.380 --> 00:42:40.410 or broad you're gonna be in a situation where things 00:42:40.410 --> 00:42:41.660 are rapidly changing. 00:42:41.660 --> 00:42:46.160 And of course, rapidly-changing climate is now the norm, 00:42:46.160 --> 00:42:48.332 not the exception, and I know 00:42:48.332 --> 00:42:49.270 you've got two new super computers trying 00:42:49.270 --> 00:42:51.060 to figure that out. 00:42:51.060 --> 00:42:56.060 So I guess what I'm looking for is your assessment 00:42:56.580 --> 00:42:58.550 about whether you think you drew the line 00:42:58.550 --> 00:43:01.710 in the wrong place, and would you draw the line differently? 00:43:01.710 --> 00:43:06.660 Would you be more inclusive in notifying people sooner, 00:43:06.660 --> 00:43:10.370 even though there's a probability 00:43:10.370 --> 00:43:11.840 that they wouldn't be de-energized, 00:43:11.840 --> 00:43:14.190 given the experience you had last Thanksgiving? 00:43:15.510 --> 00:43:16.894 Okay. 00:43:16.894 --> 00:43:18.000 So let me take those in order. 00:43:18.000 --> 00:43:20.680 And then I also welcome the voices of my SDE colleagues 00:43:20.680 --> 00:43:23.550 who are on the phone to help expand on the answers. 00:43:23.550 --> 00:43:24.500 So the first one I think 00:43:24.500 --> 00:43:27.120 was about prioritizing grid hardening efforts 00:43:27.120 --> 00:43:29.500 based on the outcomes of the Thanksgiving Event. 00:43:29.500 --> 00:43:30.333 Is that right? 00:43:32.180 --> 00:43:33.700 Correct. 00:43:33.700 --> 00:43:34.533 Okay. 00:43:34.533 --> 00:43:35.940 And the answer to that is yes. 00:43:35.940 --> 00:43:38.962 We're currently going through and assessing 00:43:38.962 --> 00:43:42.090 the circuit de-energizations that did take place 00:43:42.090 --> 00:43:44.040 during the Thanksgiving Event and looking 00:43:44.040 --> 00:43:47.320 at how frequently those circuits were impacted previously. 00:43:47.320 --> 00:43:49.160 That event was a bit atypical, 00:43:49.160 --> 00:43:52.480 like Erik stated, in terms of those sheer wind speeds, 00:43:52.480 --> 00:43:55.440 seeing levels on some of our weather stations 00:43:55.440 --> 00:43:57.760 that we haven't seen since they've been installed. 00:43:57.760 --> 00:44:01.060 So like a, think about like a four-year history. 00:44:01.060 --> 00:44:03.490 So we wanted to take that into consideration 00:44:03.490 --> 00:44:06.450 as we look to understand how frequently those circuits 00:44:06.450 --> 00:44:10.420 are impacted and if accelerated grid hardening is warranted 00:44:10.420 --> 00:44:11.830 for those locations. 00:44:11.830 --> 00:44:14.330 And I'll pause there briefly to see if Erik or anybody else 00:44:14.330 --> 00:44:15.320 has anything to add, 00:44:15.320 --> 00:44:17.320 and then I'll take your second question. 00:44:18.630 --> 00:44:20.640 Yeah, Tom, I'll go ahead and add a few things. 00:44:20.640 --> 00:44:24.090 So thank you for the question, Commissioner Rechtschaffen. 00:44:24.090 --> 00:44:28.930 When we started and we identified those 72 circuits, 00:44:28.930 --> 00:44:32.660 we did draw that line at four or more de-energizations, 00:44:32.660 --> 00:44:37.660 and we knew that at that time that there was another subset 00:44:38.980 --> 00:44:41.200 of those that we called them sort 00:44:41.200 --> 00:44:43.680 of near frequently impacted circuits, 00:44:43.680 --> 00:44:47.180 ones that maybe energized three or more times, 00:44:47.180 --> 00:44:50.000 or had other circumstances. 00:44:50.000 --> 00:44:52.946 So the grid hardening 00:44:52.946 --> 00:44:56.960 that's in our longterm mitigation plan is associated 00:44:56.960 --> 00:45:01.080 with extending out more circuits below that line, 00:45:01.080 --> 00:45:04.610 knowing that's a potential likelihood that those circuits 00:45:04.610 --> 00:45:06.433 can come into the picture. 00:45:07.780 --> 00:45:10.117 What's interesting about the Thanksgiving Event though, 00:45:10.117 --> 00:45:14.104 and if we compare to even the events that occurred in 2021, 00:45:14.104 --> 00:45:17.380 this one was more or less dominated 00:45:17.380 --> 00:45:20.290 by non-frequently impacted circuits. 00:45:20.290 --> 00:45:22.750 And this is where we saw wind speeds 00:45:22.750 --> 00:45:25.440 that we hadn't seen historically. 00:45:25.440 --> 00:45:28.150 So that's why we're also adding into the scope 00:45:28.990 --> 00:45:33.020 those circuits that, we start to look at mitigations 00:45:33.020 --> 00:45:34.930 and other circuits, but we're gonna be accelerating 00:45:34.930 --> 00:45:37.472 those efforts to really try to understand 00:45:37.472 --> 00:45:41.450 what that particular Thanksgiving Event, what it brought, 00:45:41.450 --> 00:45:44.220 and what's the likelihood that those things 00:45:44.220 --> 00:45:46.120 are gonna show up down the road? 00:45:46.120 --> 00:45:47.750 I think you make a great point here, 00:45:47.750 --> 00:45:49.669 that with climate change, 00:45:49.669 --> 00:45:53.000 there is gonna be sort of an upward trajectory 00:45:53.000 --> 00:45:56.980 of uncertainty and more difficult things to predict. 00:45:56.980 --> 00:46:01.680 So I think that the goal for us is to continue driving 00:46:01.680 --> 00:46:04.480 these sort of grid hardening mitigation 00:46:05.888 --> 00:46:09.800 that align both with mitigating the risk of ignitions, 00:46:09.800 --> 00:46:14.192 but also mitigating and reducing the need for PSPS. 00:46:14.192 --> 00:46:16.400 So the short answer, just to summarize, 00:46:16.400 --> 00:46:18.520 we are looking at that next level down 00:46:18.520 --> 00:46:21.080 that that was the basis of our grid hardening plans, 00:46:21.080 --> 00:46:23.630 and we're adding two with additional circuits 00:46:23.630 --> 00:46:26.180 and considerations based on the Thanksgiving Event. 00:46:28.455 --> 00:46:30.370 Thanks, Erik. 00:46:30.370 --> 00:46:32.600 And now I can shift gears to the second question 00:46:32.600 --> 00:46:35.513 if there's no further questions on that topic. 00:46:38.330 --> 00:46:40.960 But I think the second question was in terms 00:46:40.960 --> 00:46:42.900 of notifications, I had mentioned how we tried 00:46:42.900 --> 00:46:45.730 to filter notifications for the circuit 00:46:45.730 --> 00:46:48.010 that were most likely to be de-energized, 00:46:48.010 --> 00:46:50.380 and what comes to mind for me on that question 00:46:50.380 --> 00:46:52.650 is we're always trying to strike that right balance. 00:46:52.650 --> 00:46:55.160 We don't wanna over notify customers who are likely 00:46:55.160 --> 00:46:57.670 to be de-energized, but at the same time, 00:46:57.670 --> 00:46:58.971 we wanna make sure 00:46:58.971 --> 00:47:01.190 that we're providing sufficient notifications 00:47:01.190 --> 00:47:04.150 when there is a probability of that happening. 00:47:04.150 --> 00:47:06.709 And so I think what we learned in Thanksgiving, 00:47:06.709 --> 00:47:07.542 and it's an excellent question, 00:47:07.542 --> 00:47:10.000 is what's that appropriate balance, right? 00:47:10.000 --> 00:47:13.060 And so as part of our 2022 planning efforts, 00:47:13.060 --> 00:47:15.970 we're going back and determining what the at right level 00:47:15.970 --> 00:47:18.140 of buffer is to put in place. 00:47:18.140 --> 00:47:20.410 So if a forecast is coming in and it's indicating 00:47:20.410 --> 00:47:23.810 that we're not gonna breach those thresholds, 00:47:23.810 --> 00:47:25.260 we need to make sure that we're accounting 00:47:25.260 --> 00:47:26.527 for margin of error. 00:47:26.527 --> 00:47:29.943 And so that is definitely a priority for 2022. 00:47:32.560 --> 00:47:33.393 Thank you. 00:47:33.393 --> 00:47:36.405 I have a follow question for that. 00:47:36.405 --> 00:47:39.340 On customer notifications, 00:47:39.340 --> 00:47:43.530 I know you had slides that show statistics on reduction 00:47:43.530 --> 00:47:45.363 of the total number of events. 00:47:46.480 --> 00:47:50.320 Do you have metrics on a events that were notified? 00:47:50.320 --> 00:47:53.920 So how many events were notified through the years 00:47:53.920 --> 00:47:55.693 as you've been doing this? 00:47:55.693 --> 00:47:58.400 Has there been a downward trajectory of that, 00:47:58.400 --> 00:48:02.350 or are you still kind of notifying more events 00:48:02.350 --> 00:48:05.900 that you're calling and have you been able to reduce that? 00:48:05.900 --> 00:48:07.417 I agree. 00:48:07.417 --> 00:48:10.100 I think there is an effect of notifying, 00:48:10.100 --> 00:48:12.410 even if you don't call an event, 00:48:12.410 --> 00:48:14.530 it has an effect on customers who have to plan, 00:48:14.530 --> 00:48:17.160 local responders have to get organized, 00:48:17.160 --> 00:48:20.520 you maybe experience a crying wolf syndrome 00:48:20.520 --> 00:48:22.060 if you do it too much. 00:48:22.060 --> 00:48:24.810 So just was wondering how your numbers are looking in terms 00:48:24.810 --> 00:48:29.810 of notification of events versus, so that larger number 00:48:30.110 --> 00:48:31.550 of total events notified, 00:48:31.550 --> 00:48:33.863 and have you been able to reduce that? 00:48:35.660 --> 00:48:37.080 So to kind of restate the question, 00:48:37.080 --> 00:48:39.780 just to make sure I understand it correctly, my question 00:48:39.780 --> 00:48:43.580 is are we seeing any changes in that false positive rate? 00:48:43.580 --> 00:48:45.083 Is that a good way to put it? 00:48:46.080 --> 00:48:46.913 I think it is. 00:48:46.913 --> 00:48:48.650 That's a coming at it a little bit differently, 00:48:48.650 --> 00:48:51.513 but I think we would get to the same result. 00:48:52.490 --> 00:48:54.420 Okay, well, excellent question. 00:48:54.420 --> 00:48:56.370 I think, again, that Thanksgiving Event 00:48:57.267 --> 00:48:58.656 was a great example, right? 00:48:58.656 --> 00:49:00.820 Where we looked to try to minimize notifications 00:49:00.820 --> 00:49:03.640 to customers who weren't likely to get de-energized. 00:49:03.640 --> 00:49:05.100 And of course, the flip side of doing that 00:49:05.100 --> 00:49:08.320 is if you cut it too close, then you run into the issue 00:49:08.320 --> 00:49:11.200 where folks don't get enough advanced notice. 00:49:11.200 --> 00:49:13.250 I don't have the metrics with me in terms 00:49:13.250 --> 00:49:17.080 of false positive rates over the seasons, 00:49:17.080 --> 00:49:18.670 or even over the events within a season. 00:49:18.670 --> 00:49:21.582 So if you're okay with it, 00:49:21.582 --> 00:49:23.360 I'd like to take an action item and commit to getting back 00:49:23.360 --> 00:49:24.460 to you with that data, 00:49:25.556 --> 00:49:26.926 unless somebody else on the SDE Team 00:49:26.926 --> 00:49:28.087 has that readily available. 00:49:31.270 --> 00:49:32.631 Thank you. 00:49:32.631 --> 00:49:35.214 I appreciate at that follow-up. 00:49:39.319 --> 00:49:42.590 And I did want to confirm as well that the question 00:49:42.590 --> 00:49:43.980 about the European weather model 00:49:43.980 --> 00:49:45.980 and whether or not it was in the WMP, 00:49:45.980 --> 00:49:50.650 team confirmed that it is, it's on page 284, table 531 00:49:50.650 --> 00:49:51.483 in the WMP. 00:49:51.483 --> 00:49:53.680 So just wanted to close the loop on as well. 00:49:55.660 --> 00:49:56.493 Thank you. 00:49:57.610 --> 00:50:01.260 You said page 284 of WMP? 00:50:01.260 --> 00:50:03.673 Page 284 of the WMP. 00:50:05.140 --> 00:50:05.973 Gotcha. 00:50:10.980 --> 00:50:12.323 I wanna ask the panel one more time, 00:50:12.323 --> 00:50:14.118 so they have any questions 00:50:14.118 --> 00:50:16.833 regarding the SCE presentation today? 00:50:19.350 --> 00:50:21.175 And we still have additional slides as well. 00:50:21.175 --> 00:50:22.750 I'm about to hand over to Katie to talk a bit 00:50:22.750 --> 00:50:25.810 about how we're mitigating the impact of PSPS 00:50:25.810 --> 00:50:28.270 through our customer care programs. 00:50:28.270 --> 00:50:29.408 But let me pause briefly to see 00:50:29.408 --> 00:50:31.858 if there there's no additional follow-up, and then if not, 00:50:31.858 --> 00:50:32.953 I'll go ahead and hand over to her. 00:50:36.950 --> 00:50:37.800 All right, Katie. 00:50:40.260 --> 00:50:41.093 Great. 00:50:41.093 --> 00:50:42.553 Thank you. 00:50:42.553 --> 00:50:44.310 And we can go to the next page. 00:50:44.310 --> 00:50:45.163 Thanks, Tom. 00:50:46.946 --> 00:50:49.120 Good afternoon. 00:50:49.120 --> 00:50:51.443 First, I just really would like to start by saying 00:50:51.443 --> 00:50:53.400 that I can't overstate how important 00:50:54.251 --> 00:50:57.990 our various PSPS mitigations are to SCE. 00:50:57.990 --> 00:51:01.010 And as long as we continue to need to use PSPS, 00:51:01.010 --> 00:51:03.870 it's our highest priority to minimize impacts 00:51:03.870 --> 00:51:05.793 in our communities for all customers, 00:51:06.795 --> 00:51:08.920 and especially those with Access and Functional Needs 00:51:08.920 --> 00:51:10.070 who are at higher risk. 00:51:11.200 --> 00:51:12.890 In the 2021 fire season, 00:51:12.890 --> 00:51:17.340 we activated on 33 occasions for a total of 67 days. 00:51:17.340 --> 00:51:19.280 And this year, our added services 00:51:19.280 --> 00:51:22.870 included onsite language translation for customers 00:51:22.870 --> 00:51:25.730 for whom spoken English is not their primary language, 00:51:25.730 --> 00:51:28.373 and this also includes American Sign Language. 00:51:29.520 --> 00:51:34.020 In the 2021 fire season, we had more than 2,700 visitors 00:51:34.020 --> 00:51:35.890 to our community resource centers 00:51:35.890 --> 00:51:37.920 and community crew vehicles, 00:51:37.920 --> 00:51:39.710 including more than 2,000 visitors 00:51:39.710 --> 00:51:41.860 during the Thanksgiving Event. 00:51:41.860 --> 00:51:43.840 As Jill mentioned in her opening remarks, 00:51:43.840 --> 00:51:45.880 you can see her here in our picture with one 00:51:45.880 --> 00:51:47.260 of our employee volunteers 00:51:47.260 --> 00:51:50.090 at the Silverado Community crew vehicles. 00:51:50.090 --> 00:51:52.290 Many of our executives went out to be with our customers 00:51:52.290 --> 00:51:54.900 and team members over the Thanksgiving activation 00:51:54.900 --> 00:51:56.483 to hear directly from them. 00:51:57.990 --> 00:52:00.530 In 2021, we also completed construction 00:52:00.530 --> 00:52:02.540 of manual transfer switch equipment, 00:52:02.540 --> 00:52:04.490 six resiliency zone sites, 00:52:04.490 --> 00:52:06.510 and now have seven resiliency zone sites 00:52:06.510 --> 00:52:09.960 in remote communities impacted by PSPS events 00:52:09.960 --> 00:52:11.773 in 2019 and 2020. 00:52:12.630 --> 00:52:15.010 These are customer sites where we entered into a contract 00:52:15.010 --> 00:52:17.350 to install generators-switching equipment, 00:52:17.350 --> 00:52:20.200 and deploy backup generation during an event. 00:52:20.200 --> 00:52:22.170 For example, during our Thanksgiving Event, 00:52:22.170 --> 00:52:24.820 we deployed a generator to the Cabazon Fuel Center 00:52:24.820 --> 00:52:26.173 as part of this program. 00:52:27.010 --> 00:52:29.560 Separately, we provided community resource centers 00:52:29.560 --> 00:52:33.800 in Actan and Cabazon with manual transfer switch equipment 00:52:33.800 --> 00:52:36.110 and deployed backup generation to both sites 00:52:36.110 --> 00:52:37.610 during the Thanksgiving Event. 00:52:39.210 --> 00:52:40.610 Over the Thanksgiving Event, 00:52:40.610 --> 00:52:43.440 we were resource-constrained and had some logistical issues 00:52:43.440 --> 00:52:46.400 that affected the delivery of resiliency materials. 00:52:46.400 --> 00:52:47.920 We are currently expanding our pool 00:52:47.920 --> 00:52:49.940 of customer care team members and looking 00:52:49.940 --> 00:52:52.170 at ways to smooth those logistical issues 00:52:53.144 --> 00:52:53.977 that we experienced. 00:52:53.977 --> 00:52:56.540 We will also be continuing to listen to our customers 00:52:56.540 --> 00:52:59.370 through onsite customer research focus groups 00:52:59.370 --> 00:53:02.410 and through our working group and community meetings. 00:53:02.410 --> 00:53:05.200 To increase feedback, we added a QR code option 00:53:05.200 --> 00:53:08.693 to our onsite survey to increase customer usability. 00:53:09.950 --> 00:53:14.950 In 2021, we deployed 6,021 critical care battery backup. 00:53:16.180 --> 00:53:18.490 Our 2022 goal will be to target 00:53:19.785 --> 00:53:21.440 an additional 2,750 batteries, 00:53:21.440 --> 00:53:25.193 which is about 35% of remaining eligible customers. 00:53:26.400 --> 00:53:28.619 We acknowledge that not all customers 00:53:28.619 --> 00:53:30.790 who use a medical device or assistive technology 00:53:30.790 --> 00:53:33.430 for independence, health or safety are eligible 00:53:33.430 --> 00:53:36.534 for critical care battery backup programs. 00:53:36.534 --> 00:53:40.110 In 2022, to further assist customers with access 00:53:40.110 --> 00:53:42.640 and functional needs, we are piloting 00:53:42.640 --> 00:53:45.130 an in-event battery loan program 00:53:45.130 --> 00:53:48.540 to provide a portable battery backup to customers 00:53:48.540 --> 00:53:51.780 who are notified of the potential for de-energization 00:53:51.780 --> 00:53:53.810 as part of PSPS. 00:53:53.810 --> 00:53:54.790 We will be partnering 00:53:54.790 --> 00:53:56.960 with various community-based organizations 00:53:56.960 --> 00:53:59.080 who serve customers disabilities 00:53:59.080 --> 00:54:02.870 and faith-based organizations for implementation. 00:54:02.870 --> 00:54:04.610 I'll go ahead and pause here and see 00:54:04.610 --> 00:54:06.500 if there's any questions before we talk 00:54:06.500 --> 00:54:10.723 about some of our other community customer care programs. 00:54:14.110 --> 00:54:18.170 Yes, I see Commissioner Rechtschaffen. 00:54:18.170 --> 00:54:19.575 Thanks. 00:54:19.575 --> 00:54:22.310 Could you just clarify what you said your target for 2022 00:54:22.310 --> 00:54:27.310 is 35% of remaining eligible customers? 00:54:27.478 --> 00:54:28.311 Is that right? 00:54:28.311 --> 00:54:32.100 Yes, exactly, of the remaining eligible customers. 00:54:32.100 --> 00:54:35.930 To date we've deployed batteries for 48% 00:54:35.930 --> 00:54:38.070 of total customers that are eligible. 00:54:38.070 --> 00:54:40.950 And what, and just remind us 00:54:40.950 --> 00:54:43.080 what the universe is that you're describing. 00:54:43.080 --> 00:54:45.400 Are these all critical-care customers 00:54:45.400 --> 00:54:47.610 or Medical Baselines customers, 00:54:47.610 --> 00:54:49.690 and are they in highly impacted circuits 00:54:49.690 --> 00:54:54.510 or what is the universe, the 48% and the 35%? 00:54:54.510 --> 00:54:58.260 If you've done that 48 and you have targeting 35, 00:54:58.260 --> 00:55:00.960 how many will be remaining in the numerator? 00:55:00.960 --> 00:55:04.310 If I could ask you a compound question like that. 00:55:04.310 --> 00:55:08.270 So, yeah, no, and trust me, I'm always asking for the map. 00:55:08.270 --> 00:55:11.030 So I'll start with the denominator. 00:55:11.030 --> 00:55:14.520 The denominator is 14,000 eligible customers, 00:55:14.520 --> 00:55:17.950 and we define those as customers that are enrolled 00:55:17.950 --> 00:55:21.620 in Medical Baseline for our care fair programs, 00:55:21.620 --> 00:55:24.420 which are income-qualified rate programs, 00:55:24.420 --> 00:55:27.580 and that also live in a high fire zone. 00:55:27.580 --> 00:55:29.483 So that's the total. 00:55:30.596 --> 00:55:35.207 In total, we've deployed to 6,741 customers. 00:55:36.170 --> 00:55:40.760 And in 2022, we'll be adding to that 2,750. 00:55:42.360 --> 00:55:43.590 So the numerator, 00:55:43.590 --> 00:55:48.313 to answer your questions, is 9,491. 00:55:56.924 --> 00:55:59.680 Well, you have another four to 5,000 that you still need 00:55:59.680 --> 00:56:04.030 to reach over that, after 2022. 00:56:04.030 --> 00:56:05.410 And some of them you're targeting 00:56:05.410 --> 00:56:07.820 with this in-event battery loan pilot, 00:56:07.820 --> 00:56:10.640 but otherwise you just you're are still trying 00:56:10.640 --> 00:56:14.910 to get those customers backup batteries, basically. 00:56:14.910 --> 00:56:15.743 Yes. 00:56:15.743 --> 00:56:20.743 And just to elaborate on that, SCE notifies 00:56:20.903 --> 00:56:22.690 the customers that are eligible, 00:56:22.690 --> 00:56:25.160 and we actually have additional customers 00:56:25.160 --> 00:56:29.060 that are eligible each month, 00:56:29.060 --> 00:56:30.740 we add them to the list of customers 00:56:30.740 --> 00:56:32.240 that we're reaching out to. 00:56:32.240 --> 00:56:35.730 And we attempt to reach out to those customers 00:56:35.730 --> 00:56:39.310 through direct mail and letters and emails. 00:56:39.310 --> 00:56:41.050 We try up to three times, 00:56:41.050 --> 00:56:44.490 and then the vendor that we work with will conduct 00:56:44.490 --> 00:56:48.380 up to six outbound calls to eligible customers, 00:56:48.380 --> 00:56:51.030 and we're doing this on a monthly basis. 00:56:51.030 --> 00:56:54.130 In addition, we're providing information and education 00:56:54.130 --> 00:56:57.370 to community-based organizations, 00:56:57.370 --> 00:56:59.350 and we're using social media platforms 00:56:59.350 --> 00:57:03.900 like Nextdoor and Twitter in order to reach customers. 00:57:03.900 --> 00:57:07.055 In addition, we're actually going in-person 00:57:07.055 --> 00:57:10.510 and knocking on doors to try to reach more people. 00:57:10.510 --> 00:57:13.480 and we actually just got an update last night 00:57:13.480 --> 00:57:16.140 that last year, just through knocking on doors, 00:57:16.140 --> 00:57:17.910 not just calling or emailing, 00:57:17.910 --> 00:57:22.260 we've delivered batteries to an additional, 106, excuse me, 00:57:22.260 --> 00:57:26.103 106 batteries to an additional amount of customers. 00:57:30.910 --> 00:57:34.320 And do you know how many are, what percentage 00:57:34.320 --> 00:57:39.320 of the relative share of those 14,000 have 00:57:39.410 --> 00:57:41.120 that are in highly impacted 00:57:41.120 --> 00:57:43.650 or frequently impacted circuits have you been able 00:57:43.650 --> 00:57:44.853 to get batteries to? 00:57:48.730 --> 00:57:50.630 Could you state that question again? 00:57:51.900 --> 00:57:55.360 I was asking you for the frequently impacted circuits, 00:57:55.360 --> 00:57:57.483 which is a lower number 00:57:57.483 --> 00:58:00.231 than all your high-fire threat areas, 00:58:00.231 --> 00:58:03.507 so I'm curious if you have any idea of the percentage 00:58:03.507 --> 00:58:07.630 of customers, eligible customers that you've reached 00:58:07.630 --> 00:58:10.500 in those frequently impacted circuits 00:58:10.500 --> 00:58:15.500 as opposed to the entire universe of high-fire threat areas? 00:58:17.780 --> 00:58:18.980 Thank you for clarifying. 00:58:18.980 --> 00:58:20.418 Right. 00:58:20.418 --> 00:58:21.442 And as we've been talking about, 00:58:21.442 --> 00:58:24.605 the 14,000 is in the high-fire threat area. 00:58:24.605 --> 00:58:26.087 I don't have the statistic 00:58:26.087 --> 00:58:28.047 on the frequently impacted customers, 00:58:28.047 --> 00:58:30.873 but we can get that number and get back to you. 00:58:32.340 --> 00:58:34.160 Thank you very much. 00:58:34.160 --> 00:58:35.750 Thank you. 00:58:35.750 --> 00:58:37.050 And Commissioner Reynolds. 00:58:39.630 --> 00:58:42.180 Just as a follow-up on the battery question, 00:58:42.180 --> 00:58:45.040 can you explain a little bit more about what types 00:58:45.040 --> 00:58:46.500 of batteries these are? 00:58:46.500 --> 00:58:48.563 It sounds like they're not portable 00:58:48.563 --> 00:58:50.281 because that's a separate program. 00:58:50.281 --> 00:58:51.114 Are they whole house batteries? 00:58:51.114 --> 00:58:55.560 And are there batteries that work in multifamily buildings 00:58:55.560 --> 00:58:57.240 as well as single family buildings? 00:58:57.240 --> 00:58:59.461 If you could just give me some more detail on that, 00:58:59.461 --> 00:59:00.840 that would be great. 00:59:00.840 --> 00:59:01.673 Sure. 00:59:01.673 --> 00:59:05.160 The batteries are, they are portable 00:59:05.160 --> 00:59:06.870 in that they can move around, 00:59:06.870 --> 00:59:11.870 and the larger ones actually are on a cart that have wheels. 00:59:12.440 --> 00:59:15.820 So they're not like a power wall, for example. 00:59:15.820 --> 00:59:18.900 And they come in multiple different sizes. 00:59:18.900 --> 00:59:23.900 We have 1,500 watt-hour battery up to 6,000 watt battery, 00:59:26.500 --> 00:59:29.310 and they can, we talk to customers 00:59:29.310 --> 00:59:31.880 about what medical devices they have 00:59:31.880 --> 00:59:34.880 and then we help to size the type battery that they get 00:59:34.880 --> 00:59:37.543 based on the medical equipment that they're running. 00:59:40.060 --> 00:59:40.893 Thank you. 00:59:42.939 --> 00:59:45.020 I have a question also. 00:59:45.020 --> 00:59:48.870 Oh, sorry, Commissioner Houck, I jump ahead of you. 00:59:48.870 --> 00:59:51.100 Oh no, no, I think raised your hand before me, 00:59:51.100 --> 00:59:53.863 but I either way, you wanna go first or? 00:59:54.990 --> 00:59:56.320 Okay, sure. 00:59:56.320 --> 01:00:00.900 So, and for that Thanksgiving Event, okay? 01:00:00.900 --> 01:00:03.490 Describe a little bit of what kind 01:00:03.490 --> 01:00:06.740 of customer care resources were deployed 01:00:07.610 --> 01:00:09.033 for that Thanksgiving Event. 01:00:10.290 --> 01:00:13.670 Yes, I'm happy to discuss that. 01:00:13.670 --> 01:00:15.730 So during this Thanksgiving Event, 01:00:15.730 --> 01:00:20.300 we activated 13 community resource centers 01:00:20.300 --> 01:00:23.100 and community crew vehicles. 01:00:23.100 --> 01:00:25.012 So breaking that down, 01:00:25.012 --> 01:00:28.060 we had five community crew vehicles throughout Los Angeles, 01:00:28.060 --> 01:00:31.123 Ventura, Orange and San Bernardino, 01:00:32.000 --> 01:00:35.220 and eight of the community resource centers. 01:00:35.220 --> 01:00:37.120 And just as a reminder, 01:00:37.120 --> 01:00:39.010 I'm not sure if the different utilities 01:00:39.010 --> 01:00:41.443 use different terminology, but for us, 01:00:42.343 --> 01:00:43.240 the community crew vehicles 01:00:43.240 --> 01:00:46.077 are vehicles that can be moved 01:00:46.077 --> 01:00:46.950 throughout our service area 01:00:46.950 --> 01:00:50.253 depending on need and our community resource centers, 01:00:51.584 --> 01:00:55.700 our locations, like community centers, police departments, 01:00:55.700 --> 01:00:58.240 sometimes hotels or motels, 01:00:58.240 --> 01:01:00.430 that our actual physical locations. 01:01:00.430 --> 01:01:01.830 And so during Thanksgiving, 01:01:01.830 --> 01:01:05.470 we had eight of those community resource centers 01:01:05.470 --> 01:01:08.340 that were open and available to customers. 01:01:08.340 --> 01:01:10.410 In addition to some of the things 01:01:10.410 --> 01:01:12.120 that we were doing over Thanksgiving 01:01:12.120 --> 01:01:17.120 is that we distributed 2,818 $25 grocery gift cards. 01:01:18.440 --> 01:01:21.080 And that was for a total of about $70,000 01:01:21.080 --> 01:01:23.100 through these various locations. 01:01:23.100 --> 01:01:24.640 We distributed snacks, 01:01:24.640 --> 01:01:29.130 water, resiliency kits that included phone chargers 01:01:29.130 --> 01:01:33.520 and LED lights in addition to personal protective equipment 01:01:34.864 --> 01:01:36.650 and additional program and resource information 01:01:36.650 --> 01:01:37.623 to our customers. 01:01:40.220 --> 01:01:41.614 Thank you. 01:01:41.614 --> 01:01:42.447 Did that answer the question? 01:01:42.447 --> 01:01:43.280 Yes. 01:01:43.280 --> 01:01:44.113 Yes, thank you. 01:01:48.050 --> 01:01:50.030 I just wanted to get a little more information 01:01:50.030 --> 01:01:51.200 about your coordination 01:01:51.200 --> 01:01:53.190 with the community-based organizations. 01:01:53.190 --> 01:01:58.010 I think the earlier slide referenced 1,600 organizations. 01:01:58.010 --> 01:01:59.340 And if you could just talk a little bit 01:01:59.340 --> 01:02:01.250 about how you're engaging with them 01:02:02.329 --> 01:02:04.070 and how they're engaging 01:02:04.070 --> 01:02:07.987 with of customers, and then also the local 01:02:07.987 --> 01:02:09.390 and tribal engagements. 01:02:09.390 --> 01:02:11.420 I think it said there was 134, 01:02:11.420 --> 01:02:13.978 and if you could give a little more detail 01:02:13.978 --> 01:02:15.560 about how you're working with local and tribal governments, 01:02:15.560 --> 01:02:17.210 that would be really appreciated. 01:02:18.740 --> 01:02:19.573 Great, thank you. 01:02:19.573 --> 01:02:23.453 Yeah, we work with over 1,600 different nonprofits, 01:02:24.437 --> 01:02:28.220 and they're community-based organizations 01:02:28.220 --> 01:02:30.320 that serve all various types of customers, 01:02:30.320 --> 01:02:33.140 including those with Access and Functional Needs. 01:02:33.140 --> 01:02:36.670 We partner with them by providing them with information 01:02:36.670 --> 01:02:39.330 on the various services that we offer, 01:02:39.330 --> 01:02:41.730 and they distribute that through their channels 01:02:41.730 --> 01:02:44.850 to the communities that they serve. 01:02:44.850 --> 01:02:48.890 We're actually this year looking into working with new types 01:02:48.890 --> 01:02:52.014 of community organizations, like independent living centers, 01:02:52.014 --> 01:02:57.014 area agencies on aging, food banks and nutritional programs, 01:02:57.910 --> 01:03:01.886 and we're looking to distribute more battery backup 01:03:01.886 --> 01:03:04.603 through those projects. 01:03:05.500 --> 01:03:08.130 We also use those community-based organizations. 01:03:08.130 --> 01:03:09.990 They have various social media channels 01:03:09.990 --> 01:03:13.390 that they can provide information to their constituents on. 01:03:13.390 --> 01:03:14.610 So we do that. 01:03:14.610 --> 01:03:17.700 We really are working with them very regularly 01:03:17.700 --> 01:03:21.230 and we also have instituted 01:03:21.230 --> 01:03:23.370 an Access and Functional Needs Liaison 01:03:23.370 --> 01:03:28.050 that's dedicated during our PSPS events to do coordination 01:03:28.050 --> 01:03:30.853 specifically with our community-based organizations. 01:03:33.580 --> 01:03:36.121 And could you, I think there was a second part 01:03:36.121 --> 01:03:36.954 of that question. 01:03:37.901 --> 01:03:40.482 Could you repeat that? 01:03:40.482 --> 01:03:41.315 I think it was on tribal and local communication. 01:03:41.315 --> 01:03:42.786 Yes. 01:03:42.786 --> 01:03:44.330 Could you give a little more detail about your coordination 01:03:44.330 --> 01:03:47.063 and engagement with tribal and local government? 01:03:49.104 --> 01:03:50.180 Great. 01:03:50.180 --> 01:03:53.300 On that one, I'm going to see 01:03:53.300 --> 01:03:58.300 if I have another speaker that can speak to that from SCE. 01:04:03.920 --> 01:04:05.870 Okay, Katie, I think I can take that. 01:04:07.160 --> 01:04:09.470 Thank you. So we're actually, 01:04:09.470 --> 01:04:12.873 we're actually engaging with a number of tribes in our area. 01:04:14.197 --> 01:04:16.610 There's 13 tribes in SCE's service territory, 01:04:16.610 --> 01:04:20.040 nine are located in high fire risk areas. 01:04:20.040 --> 01:04:22.930 And so we engage with them on a regular basis. 01:04:22.930 --> 01:04:26.290 We've got SCE representatives that are assigned to each 01:04:26.290 --> 01:04:29.771 of the tribal governments and regularly engage them. 01:04:29.771 --> 01:04:33.120 We've held several workshops in 2021 01:04:33.120 --> 01:04:36.480 specifically for the tribes where SCE provided updates 01:04:36.480 --> 01:04:38.760 on our wildfire mitigation efforts, 01:04:38.760 --> 01:04:42.226 PSPS Public Safety Power portal, 01:04:42.226 --> 01:04:45.440 as well as information on customer care programs, 01:04:45.440 --> 01:04:47.671 resiliency opportunities 01:04:47.671 --> 01:04:50.233 such as self-generation incentive program 01:04:50.233 --> 01:04:51.283 and resiliency zones. 01:04:52.903 --> 01:04:55.303 And so that engagement will continue in 2022, 01:04:56.680 --> 01:05:00.370 and yeah, we'll continue promoting those engagements 01:05:00.370 --> 01:05:03.773 with each of those tribes as we move into the new year. 01:05:07.490 --> 01:05:09.927 Thank you, and are you. Did that 01:05:09.927 --> 01:05:10.825 answer your question? 01:05:10.825 --> 01:05:12.380 And then do you have similar engagement that you described 01:05:12.380 --> 01:05:15.490 with the tribes with the local governments as well? 01:05:15.490 --> 01:05:16.550 Yes, we do. 01:05:16.550 --> 01:05:19.400 Very similarly, we engage with local governments 01:05:19.400 --> 01:05:23.960 as well as with our critical infrastructure customers. 01:05:23.960 --> 01:05:28.860 We handle, we get together with them in workshops, 01:05:28.860 --> 01:05:32.620 resiliency workshops, PSPS updates, 01:05:32.620 --> 01:05:35.640 making sure that they've got information on the latest 01:05:35.640 --> 01:05:38.513 and greatest that were working on in the PSPS space, 01:05:40.354 --> 01:05:43.543 and hosting similar workshops with them as well. 01:05:45.520 --> 01:05:46.940 Thank you. 01:05:46.940 --> 01:05:48.760 Hey Michael, just one thing that I wanted to share 01:05:48.760 --> 01:05:49.727 to build on that 01:05:51.012 --> 01:05:53.740 with an emergency management engagement angle, 01:05:53.740 --> 01:05:57.200 also both prior to events and during events, 01:05:57.200 --> 01:05:58.860 lots of engagement with our county 01:05:58.860 --> 01:06:01.890 and state emergency management officials county 01:06:01.890 --> 01:06:03.520 at the operational area level, 01:06:03.520 --> 01:06:04.790 really getting in and out and meeting 01:06:04.790 --> 01:06:07.540 with those emergency management directors 01:06:07.540 --> 01:06:09.730 to close the feedback, to help improve and refine 01:06:09.730 --> 01:06:11.480 our engagement protocols. 01:06:11.480 --> 01:06:14.160 And then the same thing with Cal OES, 01:06:14.160 --> 01:06:16.000 the California State Warning Center, 01:06:16.000 --> 01:06:19.080 also looking to standardize some create consistency 01:06:19.080 --> 01:06:23.160 in how we respond and handle in-event engagement 01:06:23.160 --> 01:06:24.140 with our state partners. 01:06:24.140 --> 01:06:26.303 So just wanted to add that briefly as well. 01:06:28.650 --> 01:06:29.483 Thank you. 01:06:33.520 --> 01:06:34.955 Great. 01:06:34.955 --> 01:06:37.190 And I'm happy to, slide 11. 01:06:37.190 --> 01:06:40.060 I did want to do a quick, and make sure 01:06:40.060 --> 01:06:42.293 we still have some time here. 01:06:44.464 --> 01:06:45.350 I think we're at about one hour, 01:06:45.350 --> 01:06:48.690 but we, I still have some functional needs 01:06:48.690 --> 01:06:51.190 and then we have upcoming after that notification. 01:06:59.520 --> 01:07:02.870 So I'll go ahead and con continue on that 01:07:02.870 --> 01:07:05.870 because I'm not seeing anyone telling me to stop. 01:07:05.870 --> 01:07:06.983 Thank you for that. 01:07:07.860 --> 01:07:11.550 So moving on to slide 11, 01:07:11.550 --> 01:07:12.810 we've made some good strides 01:07:12.810 --> 01:07:16.160 in our Access and Functional Needs Program in 2021, 01:07:16.160 --> 01:07:19.231 and I really just wanna take the opportunity to call two 01:07:19.231 --> 01:07:20.064 of our team members. 01:07:20.064 --> 01:07:21.960 You can see here Dani Anderson pictured 01:07:21.960 --> 01:07:24.160 on our Government Relations Team, 01:07:24.160 --> 01:07:27.720 and also Jennifer Ocampo on our Customer Care Team. 01:07:27.720 --> 01:07:29.820 Danny and Jennifer have been both internal 01:07:29.820 --> 01:07:31.300 and external advisors for us, 01:07:31.300 --> 01:07:33.490 and Jennifer led a team that activated 01:07:33.490 --> 01:07:35.630 an Access and Functionally Needs Liaisons 01:07:35.630 --> 01:07:36.680 that I mentioned earlier 01:07:36.680 --> 01:07:40.800 for every single one of our activations in 2021. 01:07:40.800 --> 01:07:43.300 Jennifer's team engaged community-based organizations 01:07:43.300 --> 01:07:44.520 like we've been talking about 01:07:44.520 --> 01:07:47.420 and resolved urgent escalation issues from customers 01:07:47.420 --> 01:07:49.490 with access and functional needs. 01:07:49.490 --> 01:07:52.783 She was supported by our partnership with 211 01:07:52.783 --> 01:07:56.040 to expand education and connect customers to resources 01:07:56.040 --> 01:07:57.510 such as transportation, 01:07:57.510 --> 01:08:00.723 meal delivery and shelter during PSPS events. 01:08:01.840 --> 01:08:03.540 We've also expanded our customers 01:08:03.540 --> 01:08:05.840 who receive escalated notification attempts 01:08:05.840 --> 01:08:09.100 to all Medical Baseline customers and customers 01:08:09.100 --> 01:08:12.360 who self-certify as sensitive while also expanding 01:08:12.360 --> 01:08:16.460 customer enrollment in Medical Baseline by close to 9%. 01:08:16.460 --> 01:08:19.550 We did this increase in Medical Baseline enrollment 01:08:19.550 --> 01:08:22.680 through email outreach to 420,000 customers 01:08:22.680 --> 01:08:24.933 and also digital advertising. 01:08:25.970 --> 01:08:27.739 We still have some gaps, 01:08:27.739 --> 01:08:29.670 and these are also addressed 01:08:29.670 --> 01:08:32.530 in the AFN plan that we filed last month. 01:08:32.530 --> 01:08:34.750 But in particular, we are contracting 01:08:34.750 --> 01:08:36.700 with third-party vendors to prepare 01:08:36.700 --> 01:08:38.900 and send PSPS notifications 01:08:38.900 --> 01:08:42.730 and educational outreach materials in American Sign Language 01:08:42.730 --> 01:08:46.380 and with English voice and text-accessible communications 01:08:46.380 --> 01:08:48.100 for individuals who are deaf, 01:08:48.100 --> 01:08:51.610 blind, deaf-blind and heart of hearing. 01:08:51.610 --> 01:08:54.990 We are also continuing our efforts to increase medical base 01:08:54.990 --> 01:08:57.530 even further CARE DERA enrollment, 01:08:57.530 --> 01:08:59.450 which are our rate discount programs, 01:08:59.450 --> 01:09:02.460 in addition to enhancing other service offerings. 01:09:02.460 --> 01:09:05.122 So I will stop here for questions 01:09:05.122 --> 01:09:07.493 before I hand it over to Michael William. 01:09:13.900 --> 01:09:15.273 Okay. 01:09:15.273 --> 01:09:17.020 I think we got most of the questions from the last slide. 01:09:17.020 --> 01:09:20.420 So I will go ahead and hand this over to Michael 01:09:20.420 --> 01:09:23.200 to discuss how we're informing partners and customers. 01:09:23.200 --> 01:09:24.090 Thank you, all. 01:09:39.230 --> 01:09:40.665 Sorry about that. 01:09:40.665 --> 01:09:41.500 I think that was on mute. 01:09:41.500 --> 01:09:42.410 Thank you for that, Katie. 01:09:42.410 --> 01:09:45.508 And if you wouldn't mind moving to the next slide, please, 01:09:45.508 --> 01:09:46.341 that would be great. 01:09:47.210 --> 01:09:49.470 So thanks for the question early on, 01:09:49.470 --> 01:09:52.474 because I think that provided a terrific segue into some 01:09:52.474 --> 01:09:54.850 of the things that we're doing 01:09:54.850 --> 01:09:57.420 based on our learnings in 2021. 01:09:57.420 --> 01:09:59.600 First thing that I wanted to stress is we did do 01:09:59.600 --> 01:10:02.050 a major overhaul of our notification process 01:10:02.050 --> 01:10:03.770 and our content. 01:10:03.770 --> 01:10:06.700 Turns out that we've done quite a bit of research, 01:10:06.700 --> 01:10:09.470 and the research that we have done suggests 01:10:09.470 --> 01:10:12.640 that the notifications that we've, the modifications 01:10:12.640 --> 01:10:16.960 on our notifications have been better received. 01:10:16.960 --> 01:10:18.530 And actually customer are saying 01:10:18.530 --> 01:10:21.421 that they understand them better than what we had 01:10:21.421 --> 01:10:22.254 in the prior duration. 01:10:22.254 --> 01:10:23.087 So we'll be doing more research. 01:10:23.087 --> 01:10:26.250 We wanna make sure we stay connected with our customers, 01:10:26.250 --> 01:10:29.420 and we'll continue, if required, to optimize our messaging 01:10:29.420 --> 01:10:32.190 as we get that feedback from our customers. 01:10:32.190 --> 01:10:33.370 That's the good news, 01:10:33.370 --> 01:10:36.230 but now I wanna discuss the room for improvement, 01:10:36.230 --> 01:10:38.262 as Erik mentioned earlier, 01:10:38.262 --> 01:10:40.695 that Thanksgiving period event, 01:10:40.695 --> 01:10:42.600 it taught us quite a bit. 01:10:42.600 --> 01:10:44.530 We didn't provide, it turns out we didn't provide 01:10:44.530 --> 01:10:49.430 advanced notice to a number of customers of de-energization 01:10:49.430 --> 01:10:50.540 to a number of customers. 01:10:50.540 --> 01:10:53.850 And so we're gonna be providing revised numbers to that. 01:10:53.850 --> 01:10:56.440 And frankly, neither the lack of notification 01:10:56.440 --> 01:11:00.260 nor the data errors requiring revision were acceptable 01:11:00.260 --> 01:11:01.553 to us or our leaders. 01:11:03.030 --> 01:11:06.310 Given our approach to de-energization that is to continue 01:11:06.310 --> 01:11:09.830 to de-energize as few customers as possible, 01:11:09.830 --> 01:11:12.330 and only when it's absolutely necessary, 01:11:12.330 --> 01:11:15.387 we don't pre-schedule the de-energization. 01:11:15.387 --> 01:11:16.670 And that makes it a little bit more complex 01:11:16.670 --> 01:11:20.120 to manage as Tom mentioned earlier. 01:11:20.120 --> 01:11:21.900 Over Thanksgiving, as Erik mentioned, 01:11:21.900 --> 01:11:24.639 we faced a lot of changing weather patterns, 01:11:24.639 --> 01:11:28.010 and some that were totally anticipated. 01:11:28.010 --> 01:11:30.200 So we had some data issues as well, 01:11:30.200 --> 01:11:33.010 and we were working with our legacy notification system. 01:11:33.010 --> 01:11:35.778 That slowed down the transfer of information. 01:11:35.778 --> 01:11:38.120 The completion of the Foundry automation, 01:11:38.120 --> 01:11:41.510 which we're very excited about, promises to support faster 01:11:41.510 --> 01:11:44.450 and more accurate notifications going forward. 01:11:44.450 --> 01:11:46.801 So we're looking forward to the full deployment 01:11:46.801 --> 01:11:49.083 of that system and being able to use that this year. 01:11:50.220 --> 01:11:51.880 The second issue, 01:11:51.880 --> 01:11:54.870 which is the issue of the accurate post-event reporting 01:11:54.870 --> 01:11:58.000 will also be addressed because we're gonna be codifying 01:11:58.000 --> 01:11:59.842 the data sources. 01:11:59.842 --> 01:12:02.730 Instead of having disparate data sources that we use 01:12:02.730 --> 01:12:06.620 during the reporting process, information in the event 01:12:06.620 --> 01:12:09.820 will flow directly into our operational system 01:12:09.820 --> 01:12:12.440 and into our post-event reporting, which means 01:12:12.440 --> 01:12:14.230 we'll have a single source truth, 01:12:14.230 --> 01:12:16.310 and it means that we'll be able to generate 01:12:16.310 --> 01:12:19.380 that information much more quickly. 01:12:19.380 --> 01:12:21.680 One additional area that continues to be a challenge 01:12:21.680 --> 01:12:24.460 in notifications, and also the web content, 01:12:24.460 --> 01:12:29.130 is providing more specific estimated restoration times, 01:12:29.130 --> 01:12:31.540 due to the time required for line inspections mainly. 01:12:31.540 --> 01:12:33.686 And I think Tom touched on this a little bit 01:12:33.686 --> 01:12:34.607 previously as well. 01:12:34.607 --> 01:12:38.038 There are a lot of variables to consider in that. 01:12:38.038 --> 01:12:40.170 We need to understand whether we're using truck patrols, 01:12:40.170 --> 01:12:45.030 air patrols, or even occasionally hiking, on-foot patrols. 01:12:45.030 --> 01:12:47.150 If it's late in the day, we've gotta evaluate 01:12:47.150 --> 01:12:48.850 whether the patrol can be safely 01:12:48.850 --> 01:12:52.200 and efficient, effectively done overnight. 01:12:52.200 --> 01:12:54.960 And as many of you know, we don't fly helicopter routes 01:12:54.960 --> 01:12:59.200 at night, and winds may subside at night enough to end 01:12:59.200 --> 01:13:01.500 the event, but it could still be too windy to fly 01:13:01.500 --> 01:13:02.393 in some areas. 01:13:03.830 --> 01:13:05.670 We're looking at a variety of ways to increase 01:13:05.670 --> 01:13:08.530 the specificity of our restoration estimates. 01:13:08.530 --> 01:13:10.010 Based on historical data, 01:13:10.010 --> 01:13:13.300 I think Tom mentioned some of the modeling capabilities 01:13:13.300 --> 01:13:14.360 that we have, 01:13:14.360 --> 01:13:17.280 but also looking at historical data and the frequency 01:13:17.280 --> 01:13:19.870 of impacts to certain circuits should give us 01:13:19.870 --> 01:13:22.875 better information on how to look forward 01:13:22.875 --> 01:13:25.700 to where restoration times might be, 01:13:25.700 --> 01:13:27.920 and to be able to deliver those more dynamically 01:13:27.920 --> 01:13:31.540 so that they can be updated as the situation requires. 01:13:31.540 --> 01:13:34.030 So we've been benchmarking quite a bit with SDG&E 01:13:34.030 --> 01:13:36.810 on this, and we hope understand if their approach, 01:13:36.810 --> 01:13:39.210 which is to focus on publishing information 01:13:39.210 --> 01:13:42.530 to their outage page will work for us as well. 01:13:42.530 --> 01:13:45.130 So let me stop for questions here for just a second. 01:13:51.150 --> 01:13:52.820 Yes, Commissioner. 01:13:52.820 --> 01:13:53.853 I have a question. 01:13:55.530 --> 01:13:58.210 Can you describe in just simple terms 01:13:58.210 --> 01:14:02.283 how you changed your message to be clearer or better? 01:14:04.010 --> 01:14:04.843 Yes. 01:14:05.935 --> 01:14:06.780 You got that feedback too. 01:14:06.780 --> 01:14:09.120 An example of language you're using now 01:14:09.120 --> 01:14:11.473 that made the notification better. 01:14:13.430 --> 01:14:15.450 Well, in the simplest terms possible, 01:14:15.450 --> 01:14:17.380 let me just say that what we were doing 01:14:17.380 --> 01:14:20.230 was, in our notifications, 01:14:20.230 --> 01:14:23.760 we were telling customers that they could be de-energized 01:14:24.796 --> 01:14:28.090 and not explaining that because weather patterns 01:14:28.090 --> 01:14:31.510 could shift, well, we let them know it 01:14:31.510 --> 01:14:32.920 because weather patterns do shift. 01:14:32.920 --> 01:14:35.950 There was a possibility that they would not be de-energized. 01:14:35.950 --> 01:14:39.510 So they were a little bit more rigid, if you will, prior. 01:14:39.510 --> 01:14:42.220 We actually hired a third party to come in 01:14:42.220 --> 01:14:44.380 and help us evaluate that messaging 01:14:44.380 --> 01:14:47.680 and evaluate customer feedback on that messaging 01:14:47.680 --> 01:14:50.560 so that we could speak a little bit more plainly to them. 01:14:50.560 --> 01:14:54.940 So an example that might help with this is for customers 01:14:54.940 --> 01:14:58.100 who are re-energized, but where we know 01:14:58.100 --> 01:15:00.413 there may still be a risk of weather patterns, 01:15:00.413 --> 01:15:04.570 that could necessitate de-energization. 01:15:04.570 --> 01:15:08.095 We put in additional language to help them understand 01:15:08.095 --> 01:15:09.020 that we're trying to mitigate risks, 01:15:09.020 --> 01:15:14.020 but we wanna also just keep them aware of the fact 01:15:14.190 --> 01:15:15.940 that although they're re-energized, 01:15:15.940 --> 01:15:18.400 they may be de-energized again. 01:15:18.400 --> 01:15:21.780 But we created language that was a little bit more palatable 01:15:21.780 --> 01:15:22.820 and better received. 01:15:22.820 --> 01:15:25.377 And I think that's what created the improvement 01:15:25.377 --> 01:15:28.800 and customer favorability to the messaging 01:15:28.800 --> 01:15:31.253 that we've deployed going forward. 01:15:33.940 --> 01:15:34.773 Thank you. 01:15:43.660 --> 01:15:44.493 All right. 01:15:44.493 --> 01:15:46.183 So if we can move to the next slide. 01:15:49.240 --> 01:15:51.860 So we talked a little bit about our outreach, 01:15:51.860 --> 01:15:56.860 and I was excited that we focus quite a bit on the question 01:15:57.260 --> 01:15:58.590 that was asked earlier. 01:15:58.590 --> 01:16:01.080 We focused quite a bit on increasing customer 01:16:01.080 --> 01:16:02.780 and community resiliency. 01:16:02.780 --> 01:16:05.330 So we ended up hosting eight resiliency workshops 01:16:05.330 --> 01:16:06.520 for critical facilities 01:16:06.520 --> 01:16:09.320 and critical infrastructure customers on topics 01:16:09.320 --> 01:16:12.990 such as PSPS, emergency preparedness as well, 01:16:12.990 --> 01:16:14.853 and Public Safety Partner Portal. 01:16:15.896 --> 01:16:18.450 To assist the carriers in deployment 01:16:18.450 --> 01:16:19.920 of their backup power resources, 01:16:19.920 --> 01:16:22.960 we held one-on-one resiliency meetings 01:16:22.960 --> 01:16:26.423 with the major telecommunication providers in our area. 01:16:27.310 --> 01:16:28.830 This helped to identify circuits 01:16:28.830 --> 01:16:33.500 and equipment locations that are at risk for PSPS outages. 01:16:33.500 --> 01:16:36.130 Now, we realized this is an ongoing discussion. 01:16:36.130 --> 01:16:38.000 and our commitment to them to the Commission 01:16:38.000 --> 01:16:41.100 is that we're gonna continue to meet with them in 2022 01:16:41.100 --> 01:16:43.913 to support their PSPS resiliency efforts. 01:16:45.310 --> 01:16:48.591 We sent a targeted newsletter also to all of our customers, 01:16:48.591 --> 01:16:51.440 who each received one of two additions. 01:16:51.440 --> 01:16:54.070 For some customers in high fire risk areas, 01:16:54.070 --> 01:16:58.290 the content focused on PSPS resiliency and information, 01:16:58.290 --> 01:17:00.132 while for the rest of our customers, 01:17:00.132 --> 01:17:02.840 it was more generally focused on emergency preparedness. 01:17:02.840 --> 01:17:06.200 We'll be sending out our 2022 editions of the newsletter 01:17:06.200 --> 01:17:07.970 later this spring. 01:17:07.970 --> 01:17:10.210 Our advertising and digital marketing efforts 01:17:10.210 --> 01:17:12.870 reflected this focus as well and directed our customers 01:17:12.870 --> 01:17:15.263 to our website for additional information. 01:17:16.690 --> 01:17:17.993 As Jill mentioned earlier, 01:17:19.060 --> 01:17:21.542 we also held more than 100 meetings 01:17:21.542 --> 01:17:23.890 with community members, partners and jurisdictions. 01:17:23.890 --> 01:17:25.268 This included 01:17:25.268 --> 01:17:27.390 11 wildfire safety community livestream meetings 01:17:27.390 --> 01:17:32.210 with 865 attendees, 15 power talk meetings attended 01:17:32.210 --> 01:17:35.430 by more than 500 customers, and 13 meetings 01:17:35.430 --> 01:17:39.290 with county operational areas in our service territory. 01:17:39.290 --> 01:17:42.240 Additionally, our Local Public Affairs Team briefed 01:17:42.240 --> 01:17:45.820 or communicated with 125 local governments 01:17:45.820 --> 01:17:48.510 and nine tribal governments and made presentations 01:17:48.510 --> 01:17:50.770 to government and business associations 01:17:50.770 --> 01:17:53.140 on SCE's wildfire mitigation efforts 01:17:53.140 --> 01:17:56.133 and updates to help them prepare for PSPS. 01:17:57.010 --> 01:17:59.810 So I'll pause there for just a second for any questions. 01:18:08.580 --> 01:18:09.946 All right. 01:18:09.946 --> 01:18:11.546 Seeing none, next slide, please. 01:18:14.130 --> 01:18:17.100 So we've made pretty significant strides 01:18:17.100 --> 01:18:19.023 in our website in 2021, 01:18:20.077 --> 01:18:22.730 and I think the most significant is that we consolidated 01:18:22.730 --> 01:18:25.470 our PSPS maintenance repair 01:18:25.470 --> 01:18:28.560 and rotating outage maps into one. 01:18:28.560 --> 01:18:30.990 Now, I like this because this simplifies 01:18:30.990 --> 01:18:34.660 how people find the status of power at any location. 01:18:34.660 --> 01:18:37.650 If I go into a map, I wanna be able to distinguish 01:18:37.650 --> 01:18:40.680 between PSPS or other types of outages 01:18:40.680 --> 01:18:42.692 that might be impacting me. 01:18:42.692 --> 01:18:43.630 It's easy to get these things confused. 01:18:43.630 --> 01:18:46.650 So we've tried to simplify this for our customers, that way, 01:18:46.650 --> 01:18:50.330 they can make that distinction on the map. 01:18:50.330 --> 01:18:53.320 We're gonna continue to enhance this, and in 2022, 01:18:53.320 --> 01:18:57.050 we'll add the ability the search for PSPS online maps 01:18:57.050 --> 01:18:59.370 and alerts using a meter number 01:18:59.370 --> 01:19:02.060 and also to sign up for PSPS alerts 01:19:02.060 --> 01:19:04.130 while turning on new service. 01:19:04.130 --> 01:19:07.470 So we're undergoing a larger review and an update 01:19:07.470 --> 01:19:10.765 to the sce.com PSPS pages with an outside agency. 01:19:10.765 --> 01:19:14.060 This should also help with overall navigation 01:19:14.060 --> 01:19:14.900 for our customers, 01:19:14.900 --> 01:19:17.760 trying to make it a little bit more user-friendly. 01:19:17.760 --> 01:19:21.150 Our weather awareness map was introduced in 2021 01:19:21.150 --> 01:19:24.300 and currently shows a seven-day extended forecast 01:19:24.300 --> 01:19:27.870 for PSPS weather by county, and this map allows 01:19:27.870 --> 01:19:29.450 some pre-planning for customers 01:19:29.450 --> 01:19:32.170 and partners by letting them know whether their county 01:19:32.170 --> 01:19:35.350 will be in PSPS watch or warning status. 01:19:35.350 --> 01:19:37.880 We still direct customers to the PSPS map 01:19:37.880 --> 01:19:39.300 for more granular information 01:19:39.300 --> 01:19:41.270 as we get closer to the event, 01:19:41.270 --> 01:19:43.823 where we can provide information at a circuit level. 01:19:44.920 --> 01:19:47.990 And then we'll also be tying our GIS data flow 01:19:47.990 --> 01:19:49.730 into the Foundry automation product 01:19:49.730 --> 01:19:51.580 that's been talked about so much. 01:19:51.580 --> 01:19:53.780 This is gonna help to improve the flow of information 01:19:53.780 --> 01:19:56.772 to the map and remove some of the manual steps 01:19:56.772 --> 01:20:00.280 that are required to update our maps. 01:20:00.280 --> 01:20:01.623 So any questions on that? 01:20:03.690 --> 01:20:04.940 I just have a question. 01:20:05.931 --> 01:20:07.500 A lot of the information you're talking about seems 01:20:07.500 --> 01:20:09.470 to be web-based 01:20:09.470 --> 01:20:14.300 or is being given to customers through some sort 01:20:14.300 --> 01:20:15.490 of electronic means. 01:20:15.490 --> 01:20:18.837 If they're in an outage and they need information, 01:20:18.837 --> 01:20:23.837 how are they going to be able to get that information? 01:20:24.290 --> 01:20:29.290 And are you, I guess they would be looking at relying 01:20:30.120 --> 01:20:31.830 on cell phones potentially. 01:20:31.830 --> 01:20:34.920 So just maybe go into a little more detail about your work 01:20:34.920 --> 01:20:37.880 with some of the telco providers and just ensuring 01:20:37.880 --> 01:20:41.259 that there's access to emergency services 01:20:41.259 --> 01:20:42.920 if somebody is in an outage and isn't gonna be able 01:20:42.920 --> 01:20:45.693 to access some of the online material. 01:20:48.390 --> 01:20:50.898 So that's, I think that's a really good point, 01:20:50.898 --> 01:20:51.849 and it's something 01:20:51.849 --> 01:20:55.375 that we've talked quite a bit about, 01:20:55.375 --> 01:20:59.673 recognizing that a lot of people are not accessing 01:20:59.673 --> 01:21:02.080 their computers during an outage event. 01:21:02.080 --> 01:21:04.130 We do take for granted 01:21:04.130 --> 01:21:07.660 that they are probably in the cell phone space, 01:21:07.660 --> 01:21:11.357 although we have additional outreach efforts 01:21:11.357 --> 01:21:12.300 through our Consumer Affairs Group, 01:21:12.300 --> 01:21:16.080 which will make sure that certain customers are contacted. 01:21:16.080 --> 01:21:19.150 But I think what we're trying to do is address 01:21:19.150 --> 01:21:23.910 and make as user-friendly the mobile platforms 01:21:23.910 --> 01:21:26.870 that are available so that customers 01:21:26.870 --> 01:21:30.580 who have access to their cell phones have got the ability 01:21:30.580 --> 01:21:32.170 to get regular updates. 01:21:32.170 --> 01:21:35.040 And then of course providing information 01:21:35.040 --> 01:21:38.040 on where we can keep those cell phones charged up and ready 01:21:38.040 --> 01:21:40.550 through our community resource centers. 01:21:40.550 --> 01:21:43.960 Also the CCD vehicles that we dispatch. 01:21:43.960 --> 01:21:45.640 So the customers have some longevity 01:21:45.640 --> 01:21:47.503 with those resources. 01:21:48.681 --> 01:21:52.040 And I wanna make sure I'm not missing anything. 01:21:52.040 --> 01:21:57.030 So we are continuing to engage with our telco customers, 01:21:57.030 --> 01:21:58.670 as I mentioned earlier, 01:21:58.670 --> 01:22:02.320 and we are conducting engagement meetings focused on telco, 01:22:02.320 --> 01:22:07.320 such as in our Public Safety Partner Portal, 01:22:07.620 --> 01:22:09.360 critical infrastructure workshops 01:22:09.360 --> 01:22:11.920 and including and the functional exercises to a system 01:22:11.920 --> 01:22:14.370 in their resiliency efforts. 01:22:14.370 --> 01:22:17.207 So I think those meetings are gonna continue 01:22:17.207 --> 01:22:22.190 to provide ample information on the notification process, 01:22:22.190 --> 01:22:25.140 the messaging types as well as addressing 01:22:25.140 --> 01:22:26.970 public safety resiliency plans 01:22:26.970 --> 01:22:31.762 and Rural Communities Public Safety Partner Portal training 01:22:31.762 --> 01:22:35.141 and enhancements, and we also conduct simulations 01:22:35.141 --> 01:22:36.970 with our telco partners as well. 01:22:36.970 --> 01:22:40.200 And we invite them to be a part of those engagements, 01:22:40.200 --> 01:22:42.966 so that we're ready and we can address some 01:22:42.966 --> 01:22:45.570 of these challenges that you might be mentioning. 01:22:45.570 --> 01:22:49.690 So these are good opportunities for them to provide feedback 01:22:49.690 --> 01:22:51.010 and help us to shape the way 01:22:51.010 --> 01:22:54.410 that we approach these situations. 01:22:54.410 --> 01:22:55.243 And in addition, 01:22:55.243 --> 01:22:58.810 it provides an opportunity for proactive engagement efforts 01:22:58.810 --> 01:23:00.960 for our account managers that are available 01:23:01.930 --> 01:23:04.280 during and before an event 01:23:04.280 --> 01:23:06.847 and after the event to provide support 01:23:06.847 --> 01:23:08.900 and to answer questions. 01:23:08.900 --> 01:23:11.350 But there's a whole lot going on out there 01:23:11.350 --> 01:23:14.290 and I like to say, we can cover every base, 01:23:14.290 --> 01:23:16.610 and I think we're gonna continue finding ways and looking 01:23:16.610 --> 01:23:18.240 for ways that we can make sure customers 01:23:18.240 --> 01:23:20.243 get the right information in hand. 01:23:22.450 --> 01:23:24.117 I'm just gonna add 01:23:25.229 --> 01:23:30.229 on how customers are using some of this information, 01:23:30.460 --> 01:23:33.140 'cause I think as Commissioner Rechtschaffen commented 01:23:33.140 --> 01:23:34.730 on our earlier meeting this week. 01:23:34.730 --> 01:23:38.460 Most people are worried about when that outage goes out 01:23:38.460 --> 01:23:43.330 and may not be doing the research into some of these things. 01:23:43.330 --> 01:23:45.150 So any further information you have 01:23:45.150 --> 01:23:48.560 on and how you're assisting customers and making sure 01:23:48.560 --> 01:23:51.447 they have what they need through the notifications 01:23:51.447 --> 01:23:55.303 and during the outages, we'll greatly appreciate it. 01:23:56.258 --> 01:23:57.290 And so thank you. 01:23:57.290 --> 01:23:58.140 Oh, absolutely. 01:24:00.590 --> 01:24:01.690 And I just wanna tag 01:24:01.690 --> 01:24:06.150 onto that (clears throat) for example, 01:24:06.150 --> 01:24:10.390 senior citizens who maybe their only contact 01:24:10.390 --> 01:24:14.053 might be someone who's delivering a meals on wheels package, 01:24:17.540 --> 01:24:21.223 no internet acumen. 01:24:22.058 --> 01:24:24.280 Maybe they have a wire line phone 01:24:25.120 --> 01:24:29.900 as far as what Edison is doing 01:24:29.900 --> 01:24:34.253 to reach those, kinds of customer. 01:24:35.900 --> 01:24:37.000 So- It'd be very. 01:24:39.080 --> 01:24:41.460 Thank you for that question. 01:24:41.460 --> 01:24:43.190 And in my experience, 01:24:43.190 --> 01:24:45.960 and I'm not responsible for this particular area, 01:24:45.960 --> 01:24:48.770 so I may ask, I think Katie probably has some insights 01:24:48.770 --> 01:24:51.900 on this, but I know that we are engaging quite a bit 01:24:51.900 --> 01:24:56.250 with the counties and coordinating efforts in conjunction 01:24:56.250 --> 01:24:59.960 with the counties so that we can identify these types 01:24:59.960 --> 01:25:03.040 of customers to make sure that we are conducting 01:25:03.040 --> 01:25:06.840 or supporting the efforts to conduct in-person outreach 01:25:06.840 --> 01:25:09.713 where we know that those vulnerable customers are at. 01:25:11.090 --> 01:25:14.510 I know that through our Access and Functional Needs Program, 01:25:14.510 --> 01:25:16.700 we're taking a more proactive approach 01:25:16.700 --> 01:25:19.960 to identify these customers, encouraging them 01:25:19.960 --> 01:25:23.970 to self-identify, but also engaging in that outreach 01:25:23.970 --> 01:25:27.770 to make sure that we can cover those where necessary. 01:25:27.770 --> 01:25:30.063 Katie, I don't know if you want to add anything to that. 01:25:35.340 --> 01:25:36.755 Yes. 01:25:36.755 --> 01:25:37.655 Thank you. 01:25:37.655 --> 01:25:39.800 Thanks for that. 01:25:39.800 --> 01:25:44.800 We are reaching out to customers in different ways 01:25:45.320 --> 01:25:46.533 through our call center. 01:25:48.699 --> 01:25:49.532 We actually have been working with customers 01:25:50.542 --> 01:25:52.070 that call using the California, Service, 01:25:52.070 --> 01:25:55.210 which is a sign language interpreter, 01:25:55.210 --> 01:25:58.343 and we're using that in order to talk to other customers, 01:25:59.577 --> 01:26:04.577 for customers that can't use some of those normal services. 01:26:06.150 --> 01:26:09.596 Additionally, we do have a partnership with 211, 01:26:09.596 --> 01:26:12.410 and those customers, customers 01:26:12.410 --> 01:26:16.950 are being, for food, transportation and shelter. 01:26:16.950 --> 01:26:18.900 And 211 is something that can be called 01:26:19.910 --> 01:26:20.743 with a landline. 01:26:20.743 --> 01:26:23.130 We do know that this is an area for improvement 01:26:23.130 --> 01:26:27.480 and we are looking at other ways to communicate and talk 01:26:27.480 --> 01:26:30.210 to various customers with different types of needs. 01:26:30.210 --> 01:26:32.460 So I appreciate the question and the concern. 01:26:36.110 --> 01:26:36.943 Thank you. 01:26:41.120 --> 01:26:42.160 Hey, Katie and team, 01:26:42.160 --> 01:26:43.830 I thought it'd be helpful to provide a couple 01:26:43.830 --> 01:26:44.760 of case studies too 01:26:44.760 --> 01:26:48.430 based on the Thanksgiving activation that we had. 01:26:48.430 --> 01:26:52.580 So I was the Lead Coach on the Incident Management Team. 01:26:52.580 --> 01:26:56.210 And just one example that I thought was worthwhile to share 01:26:56.210 --> 01:26:59.960 was working with the independent living centers 01:26:59.960 --> 01:27:04.880 to triage escalated requests for different types of things. 01:27:04.880 --> 01:27:09.180 So having medically, customers reach out for example, 01:27:09.180 --> 01:27:11.330 and ask for access to backup batteries. 01:27:11.330 --> 01:27:13.060 I remember getting on phone calls 01:27:13.060 --> 01:27:16.340 with the County Emergency Management Entities, 01:27:16.340 --> 01:27:19.610 as well as with our Access and Functional Needs expert 01:27:19.610 --> 01:27:22.200 on the Incident Management Team, to really triage and see 01:27:22.200 --> 01:27:25.860 what we can do to help provide additional support 01:27:25.860 --> 01:27:26.693 to those folks. 01:27:26.693 --> 01:27:28.910 And in one case, we ended up dispatching 01:27:28.910 --> 01:27:32.130 a vacuum generator out to that location so that that person 01:27:32.130 --> 01:27:33.240 could have continued power 01:27:33.240 --> 01:27:35.290 because relocation wasn't possible. 01:27:35.290 --> 01:27:36.770 So I just thought that quick case study 01:27:36.770 --> 01:27:38.120 would be a helpful example. 01:27:43.480 --> 01:27:44.380 Yeah, thank you. 01:27:45.447 --> 01:27:47.030 Thank you for that. 01:27:48.380 --> 01:27:51.412 That's great input, Tom, and thank you for that. 01:27:51.412 --> 01:27:52.245 And thanks, Katie. 01:27:52.245 --> 01:27:53.078 Appreciate the question. 01:27:53.078 --> 01:27:55.498 I know we need to kind of move it along. 01:27:55.498 --> 01:27:56.970 So let me ask that we go to the next slide. 01:27:56.970 --> 01:27:57.920 I'll talk a little bit 01:27:57.920 --> 01:28:00.023 about our Public Safety Partner Portal. 01:28:01.320 --> 01:28:05.080 So our portal was actually launched in mid 2021, 01:28:05.080 --> 01:28:06.270 as many of you know, 01:28:06.270 --> 01:28:09.570 and was used on PSPS events starting in June. 01:28:09.570 --> 01:28:12.250 So this secure password-protected site is intended 01:28:12.250 --> 01:28:15.470 to be a one-stop shop for our public safety partners 01:28:15.470 --> 01:28:17.800 and critical infrastructure customers. 01:28:17.800 --> 01:28:19.760 And we've been gradually increasing its features 01:28:19.760 --> 01:28:23.060 and functionality as well as its enrollment to the site. 01:28:23.060 --> 01:28:26.080 To date, we have 600-plus users. 01:28:26.080 --> 01:28:29.321 For reference, we have approximately 40 users 01:28:29.321 --> 01:28:31.010 on our legacy GIS-based platform. 01:28:31.010 --> 01:28:33.950 So this is a pretty significant increase in utilization, 01:28:33.950 --> 01:28:36.010 and we're really excited about that. 01:28:36.010 --> 01:28:39.671 After a benchmarking session with PG&E and SDG&E to discuss 01:28:39.671 --> 01:28:42.480 some of the key features and capabilities, 01:28:42.480 --> 01:28:45.730 we added a weekly user group session to identify 01:28:45.730 --> 01:28:48.040 and triage issues and get feedback 01:28:48.040 --> 01:28:49.450 for future portal enhancements. 01:28:49.450 --> 01:28:51.050 We wanna continue to develop this 01:28:51.050 --> 01:28:54.150 and make sure that it's useful to our partners. 01:28:54.150 --> 01:28:57.320 So for 2022, we're gonna continue to enhance the portal 01:28:58.180 --> 01:29:02.780 by making in-event information more on the site 01:29:02.780 --> 01:29:06.320 after the events have concluded and prior to being archived. 01:29:06.320 --> 01:29:09.260 We also want to provide additional functionality to mimic 01:29:09.260 --> 01:29:12.330 the previous legacy GIS-based platform 01:29:12.330 --> 01:29:15.653 for telecom providers and public safety partners. 01:29:16.550 --> 01:29:18.000 And based on feedback, we're starting 01:29:18.000 --> 01:29:19.620 to introduce, feature 01:29:19.620 --> 01:29:22.543 to reduce unwanted portal email notifications. 01:29:23.750 --> 01:29:26.540 Lastly, we're doing some exploratory research to understand 01:29:26.540 --> 01:29:29.320 how and if we should be expanding the portal to be available 01:29:29.320 --> 01:29:33.030 for major all-hazard events as well. 01:29:33.030 --> 01:29:36.810 So let me stop and I'll ask the questions there, 01:29:36.810 --> 01:29:40.503 and if not, then we can move to close. 01:29:47.401 --> 01:29:48.870 Okay, why don't I pick it up from here, Michael? 01:29:48.870 --> 01:29:50.623 So thank you very much. 01:29:51.769 --> 01:29:56.420 If you could go to our last slide, I wanna wrap, oh, sorry. 01:29:56.420 --> 01:30:00.140 Back a back a little bit, one more, back. 01:30:00.140 --> 01:30:00.973 There we go. 01:30:00.973 --> 01:30:02.430 Thanks. 01:30:02.430 --> 01:30:03.263 There we go. 01:30:03.263 --> 01:30:05.510 So I wanna end really where we started, 01:30:05.510 --> 01:30:07.450 which is just talking about our commitment 01:30:07.450 --> 01:30:11.490 and very much our alignment with what President Reynolds 01:30:11.490 --> 01:30:13.320 and Director Thomas Jacob laid out right 01:30:13.320 --> 01:30:18.090 from the very beginning that our objective is to make sure 01:30:18.090 --> 01:30:21.890 we are using PSPS only as a last resort to make sure 01:30:21.890 --> 01:30:24.420 that we are keeping our customers, 01:30:24.420 --> 01:30:25.893 all of our customers, 01:30:27.301 --> 01:30:28.134 and especially our vulnerable customers, 01:30:29.731 --> 01:30:31.048 front of mind, that we are deploying 01:30:31.048 --> 01:30:32.360 every mitigation possible to us through partnerships, 01:30:32.360 --> 01:30:34.230 through the tools we have, through the interactions 01:30:34.230 --> 01:30:37.150 that we have with customers year round to make sure 01:30:37.150 --> 01:30:40.010 that we are minimizing any kind of impacts 01:30:40.010 --> 01:30:44.340 that last resort use of PSPS might have on our customers. 01:30:44.340 --> 01:30:49.300 We at the same time are very realistic about the problem 01:30:50.159 --> 01:30:52.353 that we are confronting, and I think it was brought up 01:30:52.353 --> 01:30:54.790 in one of the earlier comments about climate change 01:30:54.790 --> 01:30:57.620 and how extreme weather is here with us to stay. 01:30:57.620 --> 01:31:00.850 It was just reported that we're in one 01:31:00.850 --> 01:31:03.460 of the worst drought periods of, I don't remember 01:31:04.495 --> 01:31:06.043 what it was, something like 1,000 years. 01:31:06.043 --> 01:31:08.930 So we know we have to be very thoughtful about the realities 01:31:08.930 --> 01:31:12.151 of the environment that we're operating in and make sure 01:31:12.151 --> 01:31:16.000 that we are moving appropriately to manage and mitigate 01:31:16.000 --> 01:31:20.500 the risks to all of our customers that comes from wildfire, 01:31:20.500 --> 01:31:23.920 while every time we are using any of the tools 01:31:23.920 --> 01:31:26.570 in our tool belt, that we are think being thoughtful 01:31:26.570 --> 01:31:29.640 of the customers that are being impacted. 01:31:29.640 --> 01:31:32.960 So that's why we really look at this as a year-round effort, 01:31:32.960 --> 01:31:35.947 a year-round relationship-building with partners, 01:31:35.947 --> 01:31:37.620 a year-round education effort with our customers, 01:31:37.620 --> 01:31:40.140 to make sure that they're ready, and as Michael just said, 01:31:40.140 --> 01:31:41.930 for all hazards. 01:31:41.930 --> 01:31:43.610 I think we've made a lot of strides. 01:31:43.610 --> 01:31:48.450 If you just look in from '21 to compared to '20 or go back 01:31:48.450 --> 01:31:51.140 even another year from there, but as you heard 01:31:51.140 --> 01:31:53.660 from, I think every single speaker, we recognize 01:31:53.660 --> 01:31:56.140 we still have a lot of opportunity for improvement. 01:31:56.140 --> 01:31:59.030 And so I'll give you my commitment that we know 01:31:59.030 --> 01:32:01.710 what we can do better, and we know that we will do better 01:32:01.710 --> 01:32:05.070 in our execution, and we are completely aligned 01:32:05.070 --> 01:32:10.070 with the objectives to keep PSPS on a declining use 01:32:10.360 --> 01:32:13.320 year over year and to a very targeted way 01:32:13.320 --> 01:32:16.670 in the case where it is really focused on keeping 01:32:16.670 --> 01:32:18.560 the community safe when that's the only tool 01:32:18.560 --> 01:32:20.454 that's left to us. 01:32:20.454 --> 01:32:23.170 So with that, I'll close up the SCE portion. 01:32:23.170 --> 01:32:25.440 Thank you for allowing us to go a little bit over, 01:32:25.440 --> 01:32:28.820 and myself and our entire team will be available 01:32:28.820 --> 01:32:32.191 through the end of this program to answer any questions 01:32:32.191 --> 01:32:33.103 that might come up later. 01:32:37.949 --> 01:32:39.270 I wanted to thank the folks over at SCE. 01:32:39.270 --> 01:32:41.352 I wanted to check with the panel, 01:32:41.352 --> 01:32:43.500 do we have any additional question for SCE 01:32:43.500 --> 01:32:44.653 in their presentation? 01:32:49.660 --> 01:32:51.060 All right. 01:32:51.060 --> 01:32:52.689 Hearing none, I would like 01:32:52.689 --> 01:32:54.550 to turn it over to SDG&E. 01:32:54.550 --> 01:32:58.813 Operator, can you give the folks at SDG&E access? 01:33:00.190 --> 01:33:02.423 I think we're gonna start off with Kevin Geraghty. 01:33:05.500 --> 01:33:06.787 I just wanna make sure. 01:33:08.070 --> 01:33:09.604 Oops! 01:33:09.604 --> 01:33:10.499 Hello. 01:33:10.499 --> 01:33:11.332 Just wanna make sure I'm coming across loud and clear. 01:33:18.340 --> 01:33:19.736 You sound great. 01:33:19.736 --> 01:33:20.840 Thank you. 01:33:20.840 --> 01:33:22.860 I'm sorry, can you hear me? 01:33:22.860 --> 01:33:25.201 We can hear you. I can hear you. 01:33:25.201 --> 01:33:26.100 Okay. 01:33:26.100 --> 01:33:26.993 Thank you. 01:33:26.993 --> 01:33:28.140 So sorry for the confusion. 01:33:28.140 --> 01:33:29.600 Hey, good afternoon. 01:33:29.600 --> 01:33:33.890 Hey, thank you for having the time to get together today. 01:33:33.890 --> 01:33:36.990 Thank you, President Reynolds and respective Commissioners, 01:33:36.990 --> 01:33:40.810 Cal Fire Chiefs and Director Thomas Jacobs. 01:33:40.810 --> 01:33:42.740 My name is Kevin Geraghty. 01:33:42.740 --> 01:33:46.120 I am SDG&E Senior Vice President for Electric Operations, 01:33:46.120 --> 01:33:49.600 and I also serve as its Chief Safety Officer. 01:33:49.600 --> 01:33:52.390 My remarks will be brief as we have quite a bit 01:33:52.390 --> 01:33:54.710 of information to share and discuss. 01:33:54.710 --> 01:33:59.710 Joining me today to share SDG&E's 2021 PSPS Experiences 01:34:00.712 --> 01:34:03.000 is our team of leaders who I'm honored everyday 01:34:03.000 --> 01:34:05.280 to serve with, and who are focused 01:34:05.280 --> 01:34:09.680 on improving Public Safety Power Shutoff at SDG&E. 01:34:09.680 --> 01:34:12.249 You'll first hear from Brian D'Agostino, 01:34:12.249 --> 01:34:15.690 SDG&E's Director of Fire Science and Climate Adaptation. 01:34:15.690 --> 01:34:18.290 He'll present on forecasting. 01:34:18.290 --> 01:34:21.610 Zoraya Griffin, SDG&E's Senior Communications Manager, 01:34:21.610 --> 01:34:25.180 will present on notifications to communications. 01:34:25.180 --> 01:34:28.100 Danielle Kyd, SDG&E's Access 01:34:28.100 --> 01:34:30.630 and Functional Needs Customer Strategy Manager, will present 01:34:30.630 --> 01:34:33.880 on access and functional needs, including Medical Baseline 01:34:33.880 --> 01:34:36.790 and tribal relationships and service. 01:34:36.790 --> 01:34:40.640 Jon Kochik, SDG&E's Customer Integrated Solutions Manager, 01:34:40.640 --> 01:34:43.270 will present backup battery programs. 01:34:43.270 --> 01:34:47.210 Mona Freels, SDG&E's Emergency Operations Services Manager, 01:34:47.210 --> 01:34:50.160 will discuss lessons learned from 2021. 01:34:50.160 --> 01:34:52.676 And finally, Jonathan Woldemariam, 01:34:52.676 --> 01:34:56.860 SDG&E's Director of Wildfire Mitigation, will discuss 01:34:56.860 --> 01:34:59.100 our ongoing mitigations. 01:34:59.100 --> 01:35:00.440 We're excited to be here today 01:35:00.440 --> 01:35:04.500 and to share our 2021 Public Safety Power Shutoff experience 01:35:04.500 --> 01:35:08.070 and what also will expect from SDG&E in 2022. 01:35:08.070 --> 01:35:13.070 We did improve Public Safety Power Shutoff Programs in 2021. 01:35:13.390 --> 01:35:16.190 We advanced our situational awareness continue 01:35:16.190 --> 01:35:18.850 to make infrastructure more climate-resilient. 01:35:18.850 --> 01:35:20.660 We integrated renewable energy solutions, 01:35:20.660 --> 01:35:23.450 such as microgrids and batteries, and most importantly, 01:35:23.450 --> 01:35:25.980 we continue to grow our partnerships with stakeholders 01:35:25.980 --> 01:35:29.660 who serve our communities in high-fire threat districts. 01:35:29.660 --> 01:35:33.350 SDG&E continued to find ways to improve in 2021. 01:35:33.350 --> 01:35:37.520 And while 2021 was less impactful than 2020, 01:35:37.520 --> 01:35:41.110 and SDG&E found ways to improve in all areas, 01:35:41.110 --> 01:35:45.480 we are maintaining our relentless focus on improving in 2022 01:35:45.480 --> 01:35:48.940 in order to create the best possible customer experience 01:35:48.940 --> 01:35:51.820 while also managing the ever-increasing 01:35:51.820 --> 01:35:56.820 and evolving climate change-induced wildfire risk 01:35:57.095 --> 01:35:58.090 that we all face. 01:35:58.090 --> 01:36:00.140 We have many new enhancements that we're excited 01:36:00.140 --> 01:36:01.670 to talk about for 2022. 01:36:01.670 --> 01:36:04.116 We'll share those with you today as well. 01:36:04.116 --> 01:36:07.460 But finally, on behalf of Caroline Winn and everyone 01:36:08.488 --> 01:36:11.010 of my colleagues at SDG&E who passionately serve 01:36:11.010 --> 01:36:12.710 our customers and communities, 01:36:12.710 --> 01:36:15.800 I want to share with you that the safety of our employees 01:36:17.010 --> 01:36:19.590 and of our public remained as or value at SDG&E, 01:36:19.590 --> 01:36:21.640 and that will never change. 01:36:21.640 --> 01:36:25.960 And when SDG&E activates a Public Safety Power Shutoff, 01:36:25.960 --> 01:36:27.163 I can personally assure you 01:36:27.163 --> 01:36:30.340 that it is indeed as a last resort. 01:36:30.340 --> 01:36:32.540 It's a last resort measure to protect the safety 01:36:32.540 --> 01:36:35.220 of the community, and our focus remains, 01:36:35.220 --> 01:36:37.820 and will remain to make de-energizations 01:36:37.820 --> 01:36:41.490 associated with public safety power shutoffs smaller, 01:36:41.490 --> 01:36:44.140 shorter and less likely. 01:36:44.140 --> 01:36:45.422 Thank you. 01:36:45.422 --> 01:36:47.839 And I'm just gonna move straight into our presentation 01:36:47.839 --> 01:36:48.672 with Brian D'Agostino, 01:36:50.290 --> 01:36:51.140 and he's gonna present on forecasting. 01:36:51.140 --> 01:36:52.578 Yeah. 01:36:52.578 --> 01:36:53.411 Well, thank you very much, Kevin, 01:36:53.411 --> 01:36:54.580 and good afternoon, everybody. 01:36:54.580 --> 01:36:57.010 I really appreciate the opportunity to be here today 01:36:57.010 --> 01:37:01.110 to reflect back on our last PSPS season and some 01:37:01.110 --> 01:37:05.060 of the steps that were taken to actually perform better 01:37:05.060 --> 01:37:07.300 than we had the year before. 01:37:07.300 --> 01:37:09.470 So if we get into the next slide, please, 01:37:09.470 --> 01:37:13.430 we can start talking about kind of the overall story we had 01:37:13.430 --> 01:37:16.057 with the previous PSPS season, 01:37:16.057 --> 01:37:17.500 and it really started in September and October. 01:37:17.500 --> 01:37:19.160 As we heard from SCE, 01:37:19.160 --> 01:37:21.580 we had a big influx of monsoonal moisture 01:37:21.580 --> 01:37:24.560 in the Southern California early in the season. 01:37:24.560 --> 01:37:27.530 Now, this introduced some moisture that really prevented us 01:37:27.530 --> 01:37:29.170 from getting to that point that we had 01:37:29.170 --> 01:37:33.710 those real critiCal Fire weather conditions in October. 01:37:33.710 --> 01:37:37.420 So we never really escalated to that point where the winds 01:37:37.420 --> 01:37:39.620 and the dryness got us to the point 01:37:39.620 --> 01:37:43.650 that we reached that last resort effort of de-energizing. 01:37:43.650 --> 01:37:46.510 So we were feeling pretty good getting through October. 01:37:46.510 --> 01:37:50.220 And then November, for only the sixth time in the history 01:37:50.220 --> 01:37:52.960 of weather observations here in San Diego, 01:37:52.960 --> 01:37:54.770 we didn't get a drop of rain. 01:37:54.770 --> 01:37:57.190 So that really dried us out and set the stage 01:37:57.190 --> 01:37:58.380 for the Thanksgiving Event, 01:37:58.380 --> 01:38:01.720 which we've already heard quite a bit about. 01:38:01.720 --> 01:38:03.200 So here in San Diego, 01:38:03.200 --> 01:38:06.060 it was pretty evident about a week in advance 01:38:06.060 --> 01:38:07.952 that we were going to be seeing 01:38:07.952 --> 01:38:12.290 a moderate-to-strong Santana wind event on Thanksgiving, 01:38:12.290 --> 01:38:15.300 but as we moved into the weekend the week before, 01:38:15.300 --> 01:38:18.230 we were still very closely watching Monday and Tuesday 01:38:18.230 --> 01:38:20.410 for potentially some rainfall, 01:38:20.410 --> 01:38:23.890 and we were hoping that that rainfall was gonna be enough 01:38:23.890 --> 01:38:26.770 that we weren't gonna escalate to these extreme levels 01:38:26.770 --> 01:38:29.780 on Thanksgiving, but it became very apparent 01:38:29.780 --> 01:38:31.363 the Sunday before Thanksgiving 01:38:31.363 --> 01:38:34.080 that that rain was not going to materialize, 01:38:34.080 --> 01:38:35.280 and not only that, 01:38:35.280 --> 01:38:38.080 it was going to be a very challenging event 01:38:38.080 --> 01:38:40.750 in terms of forecasting the winds. 01:38:40.750 --> 01:38:44.350 So we did end up kinda getting together 01:38:44.350 --> 01:38:47.840 that Monday morning right about three days before the event, 01:38:47.840 --> 01:38:49.630 and that was when the decision was made 01:38:49.630 --> 01:38:52.840 to initiate Public Safety Power Shutoff Protocols. 01:38:52.840 --> 01:38:56.170 The National Weather Service did follow up by issuing 01:38:56.170 --> 01:39:00.663 a red flag warning for the event, and overall, 01:39:00.663 --> 01:39:04.324 we were aggressive with notifying customers. 01:39:04.324 --> 01:39:05.157 And part of the reason 01:39:05.157 --> 01:39:07.310 is, as we've heard from Southern California Edison, 01:39:07.310 --> 01:39:09.710 this was gonna be a very challenging wind event. 01:39:10.550 --> 01:39:12.640 We knew that it wasn't going to impact a lot 01:39:12.640 --> 01:39:16.010 of the traditional areas because of how mountain waves 01:39:16.010 --> 01:39:18.070 can form here in our complex terrain. 01:39:18.070 --> 01:39:21.993 So we did notify almost 55,000 customers. 01:39:23.468 --> 01:39:24.840 Out of those customers, 01:39:24.840 --> 01:39:28.700 just less than 6,000 ended up experiencing 01:39:28.700 --> 01:39:30.640 a Public Safety Power Shutoff. 01:39:30.640 --> 01:39:33.580 The longest duration Public Safety Power Shutoff 01:39:33.580 --> 01:39:38.580 was just over 42 hours, shortest was just under six, 01:39:38.722 --> 01:39:41.513 giving us an average of just over 25 hours. 01:39:42.500 --> 01:39:44.930 One thing that we're proud of with this event 01:39:44.930 --> 01:39:49.330 is we really leveraged our technology and our FPI, 01:39:49.330 --> 01:39:50.760 and we feel that we avoided 01:39:50.760 --> 01:39:54.800 Public Safety Power Shutoff to almost 23,000 customers. 01:39:54.800 --> 01:39:56.217 And what I mean by that 01:39:56.217 --> 01:39:59.980 is these customers reached thresholds 01:39:59.980 --> 01:40:03.100 where they were up around the 99th percentile wind speed 01:40:03.100 --> 01:40:06.630 for that neighborhood, but what we did is we really enabled 01:40:06.630 --> 01:40:08.560 30-second read observations. 01:40:08.560 --> 01:40:12.370 We really got in close to inspecting what was happening 01:40:12.370 --> 01:40:15.150 in those neighborhoods, and through close inspection, 01:40:15.150 --> 01:40:18.120 a lot of those, we ultimately made the determination 01:40:18.120 --> 01:40:22.980 that it was not a last resort type of situation, 01:40:22.980 --> 01:40:25.950 and we ended up maintaining and keeping the system on, 01:40:25.950 --> 01:40:28.230 not only through closely monitoring weather conditions 01:40:28.230 --> 01:40:31.600 in that area, but by having field crews on the ground, 01:40:31.600 --> 01:40:34.310 observing those circuits saying, no, we we'll be okay, 01:40:34.310 --> 01:40:36.330 let's see if it gets any worse. 01:40:36.330 --> 01:40:39.760 So because of that, we did end saving PSPS 01:40:39.760 --> 01:40:41.210 to quite a few customers. 01:40:41.210 --> 01:40:44.210 We did open three community resource centers 01:40:44.210 --> 01:40:46.430 to support those almost 6,000 customers. 01:40:46.430 --> 01:40:49.320 And then when we look at how the event played out, 01:40:49.320 --> 01:40:51.860 we did have winds just a mile per hour short 01:40:51.860 --> 01:40:55.030 of hurricane force here in San Diego with a peak gust 01:40:55.030 --> 01:41:00.030 of 73, but then over six stations exceeded 60 miles an hour, 01:41:01.590 --> 01:41:05.480 over 26 stations exceeded 50 miles per hour. 01:41:05.480 --> 01:41:08.480 And then to the same point we heard from SCE, 01:41:08.480 --> 01:41:10.630 we had 15 stations that met 01:41:10.630 --> 01:41:15.140 or exceeded all-time records here in San Diego. 01:41:15.140 --> 01:41:17.470 And again, this is part of the reason we were so aggressive 01:41:17.470 --> 01:41:20.440 with the notifications was because we had mountain waves 01:41:20.440 --> 01:41:25.440 that were surfacing in unusual areas during this event. 01:41:25.560 --> 01:41:28.320 So before I move on to the next slide, 01:41:28.320 --> 01:41:30.230 I just wanna pause and see if there's any questions 01:41:30.230 --> 01:41:34.940 on that at all. 01:41:34.940 --> 01:41:35.810 All right. 01:41:35.810 --> 01:41:38.830 Moving forward, one thing that was very important for us 01:41:38.830 --> 01:41:40.290 is that we looked at this year, 01:41:40.290 --> 01:41:43.920 and as you've heard emphasized on the last call, 01:41:43.920 --> 01:41:48.090 is the weather that we see in any given PSPS season 01:41:50.160 --> 01:41:52.060 will ultimately determine the impact. 01:41:52.060 --> 01:41:55.621 So we really over the last year tried to strive 01:41:55.621 --> 01:41:58.880 to develop a way to normalize the season, 01:41:58.880 --> 01:42:02.560 and normalize how we use Public Safety Power Shutoff. 01:42:02.560 --> 01:42:03.850 So to explain that here, 01:42:03.850 --> 01:42:05.980 I wanna start with the equation 01:42:05.980 --> 01:42:08.120 up at the top of the slide. 01:42:08.120 --> 01:42:10.957 And it says, "Our Public Safety Power Shutoff score 01:42:10.957 --> 01:42:13.360 "is made up of three different factors." 01:42:13.360 --> 01:42:14.678 Right? 01:42:14.678 --> 01:42:15.511 One is a determination 01:42:15.511 --> 01:42:19.610 of how strong the Santa Ana wind actually is. 01:42:19.610 --> 01:42:23.199 So the way that we gauge that in our meteorology group, 01:42:23.199 --> 01:42:25.281 and the way that we're sharing with you now is we take 01:42:25.281 --> 01:42:27.850 the top 20 windiest weather stations that we have, 01:42:27.850 --> 01:42:29.350 and we average that, 01:42:29.350 --> 01:42:33.130 and that gives us a score for how strong and how windy 01:42:33.130 --> 01:42:34.823 an event actually is. 01:42:35.705 --> 01:42:39.660 Then next factor in this equation is really how we determine 01:42:39.660 --> 01:42:42.020 how widespread an event is. 01:42:42.020 --> 01:42:44.470 And that is how many of the weather stations 01:42:44.470 --> 01:42:45.360 that we operate? 01:42:45.360 --> 01:42:47.303 For us it's 221. 01:42:48.320 --> 01:42:52.500 How many of those exceeded the 95th percentile in terms 01:42:52.500 --> 01:42:54.900 of historical Santa Ana wind speeds? 01:42:54.900 --> 01:42:57.380 So that tells us how widespread the event is 01:42:57.380 --> 01:42:59.350 across our service territory. 01:42:59.350 --> 01:43:03.650 And then the last factor is where we take our FPI component, 01:43:03.650 --> 01:43:05.623 which is our fire potential component, 01:43:06.623 --> 01:43:09.010 and it tells us how risky the event is. 01:43:09.010 --> 01:43:13.300 Now, when we run every PSPS event through this equation, 01:43:13.300 --> 01:43:17.140 we get a score, and then based off that's score, 01:43:17.140 --> 01:43:20.390 we can compare it to how many customers were impacted, 01:43:20.390 --> 01:43:21.940 so then we can really measure, 01:43:21.940 --> 01:43:25.430 are we improving year in and year out? 01:43:25.430 --> 01:43:29.060 And that's how we are measuring our improvement. 01:43:29.060 --> 01:43:31.860 So I wanna start with the table on the left. 01:43:31.860 --> 01:43:35.150 And it was a very active year, as we all know, 01:43:35.150 --> 01:43:39.099 the PSPS season of 2020. 01:43:39.099 --> 01:43:43.020 We know it even went into early, early 2021 for many of us. 01:43:43.020 --> 01:43:46.650 And those are all the events where PSPSs were activated. 01:43:46.650 --> 01:43:49.640 And you can see the column on the left is an indication 01:43:49.640 --> 01:43:51.640 of how strong the event was. 01:43:51.640 --> 01:43:54.900 The second column is how widespread the event was. 01:43:54.900 --> 01:43:57.330 And then there's the FPI. 01:43:57.330 --> 01:44:00.400 I wanna draw your attention down to December 23rd 01:44:01.351 --> 01:44:04.470 and 24th, because that event was actually very similar 01:44:04.470 --> 01:44:06.640 to the Thanksgiving Event that we had last year, 01:44:06.640 --> 01:44:09.730 not only because it fell on a major holiday, 01:44:09.730 --> 01:44:12.450 but if you look at the how windy it was 01:44:12.450 --> 01:44:16.820 from the top 20 wind gusts, it was identical at 57. 01:44:16.820 --> 01:44:20.550 If you look at how widespread the event was in terms 01:44:20.550 --> 01:44:22.660 of the number of our stations and the percentage 01:44:22.660 --> 01:44:26.040 of our stations that exceeded the 95th in both cases, 01:44:26.040 --> 01:44:28.650 right around 80%, and in both cases, 01:44:28.650 --> 01:44:30.590 the fire potential was on that high end 01:44:30.590 --> 01:44:34.820 of elevated, just shy of those really extreme levels. 01:44:34.820 --> 01:44:39.480 So you'll notice the overall PSPS score was very comparable, 01:44:39.480 --> 01:44:42.840 but we actually ended up having less customers impacted 01:44:44.210 --> 01:44:47.110 in 2021 under a very similar scenario. 01:44:47.110 --> 01:44:50.510 So that's one of the ways that we're measuring 01:44:50.510 --> 01:44:52.100 our performance and we're showing 01:44:52.100 --> 01:44:55.440 that we are coming in better in a very similar situation 01:44:55.440 --> 01:44:56.750 than we have before. 01:44:56.750 --> 01:44:58.830 So I graphed this in the bottom right. 01:44:58.830 --> 01:45:00.910 And you'll look at that red line. 01:45:00.910 --> 01:45:05.910 And that red line is our performance in the 2020 season. 01:45:06.430 --> 01:45:10.040 And it shows our PSPS score versus the number 01:45:10.040 --> 01:45:11.950 of customers impacted. 01:45:11.950 --> 01:45:15.120 So when we started looking at the 2021 season, 01:45:15.120 --> 01:45:18.160 we needed to come in below that red line, right? 01:45:18.160 --> 01:45:19.240 And that shows us, hey, 01:45:19.240 --> 01:45:22.150 we have performed better in 2021 01:45:22.150 --> 01:45:23.750 than we did the year before. 01:45:23.750 --> 01:45:26.520 And we'll continue to hold ourselves kind of accountable 01:45:26.520 --> 01:45:30.090 using this so that we can compare every event 01:45:30.090 --> 01:45:34.163 to really show that improvement as we move forward. 01:45:35.230 --> 01:45:38.530 The last slide that I wanted to share with you was give you 01:45:38.530 --> 01:45:41.870 an update on our forecasting enhancements 01:45:41.870 --> 01:45:45.320 and our meteorological advancements. 01:45:45.320 --> 01:45:49.680 And we still maintain our culture of continuously improving 01:45:49.680 --> 01:45:52.960 every bit of our situational awareness platform, 01:45:52.960 --> 01:45:55.020 from expanding our weather network, 01:45:55.020 --> 01:45:58.380 to increasing our capability of the mountaintop network, 01:45:58.380 --> 01:45:59.950 updating the FPI, 01:45:59.950 --> 01:46:02.640 enhancing the Santa Ana wildfire threat index, 01:46:02.640 --> 01:46:05.620 there was not a tool that we had that went untouched 01:46:05.620 --> 01:46:08.100 or unenhanced last year, 01:46:08.100 --> 01:46:10.578 but there was a main theme last year, 01:46:10.578 --> 01:46:11.880 and that was really around the data. 01:46:11.880 --> 01:46:13.820 So the first thing was we have 10 years 01:46:13.820 --> 01:46:15.600 of historical data now, 01:46:15.600 --> 01:46:17.610 and how do we leverage that and use it? 01:46:17.610 --> 01:46:20.090 Two of the biggest impact events we had last year 01:46:20.090 --> 01:46:22.670 was the full-scale implementation 01:46:22.670 --> 01:46:25.500 of the AI Forecasting System. 01:46:25.500 --> 01:46:26.930 We've heard that that's something 01:46:26.930 --> 01:46:29.973 that performed very well for us last year, 01:46:30.940 --> 01:46:33.801 and even in a challenging event like Thanksgiving, 01:46:33.801 --> 01:46:38.560 it did help us anticipate the event coming the size, 01:46:38.560 --> 01:46:41.630 the scale and some of the challenges with that. 01:46:41.630 --> 01:46:44.040 We've also used the data and implemented 01:46:44.040 --> 01:46:48.200 full wildfire detection from all the mountain tops 01:46:48.200 --> 01:46:51.000 in San Diego, and we've also found that 01:46:51.000 --> 01:46:53.960 to be very effective, but not only enhancing 01:46:53.960 --> 01:46:56.170 and using the data, but sharing the data 01:46:57.140 --> 01:47:00.550 has been a huge initiative in 2021. 01:47:00.550 --> 01:47:03.140 Working with the San Diego Super Computing Center, 01:47:03.140 --> 01:47:07.700 we did develop a data-sharing platform where all the data 01:47:07.700 --> 01:47:09.050 that we generate everyday, 01:47:09.050 --> 01:47:12.620 almost 200 gigs, is available to any researcher 01:47:12.620 --> 01:47:14.640 in California, Australia, 01:47:14.640 --> 01:47:17.100 anywhere who wants to work on this data. 01:47:17.100 --> 01:47:20.210 And then even the image you see on the right is part 01:47:20.210 --> 01:47:23.300 of a new mapping system that's tied to all of that. 01:47:23.300 --> 01:47:26.093 So we know the National Weather Service 01:47:26.093 --> 01:47:27.160 in San Diego is using it. 01:47:27.160 --> 01:47:29.410 Even the numbers that you see on that map 01:47:29.410 --> 01:47:33.190 are our-AI based forecast, for all of the circuits. 01:47:33.190 --> 01:47:34.973 So it's all made available. 01:47:38.224 --> 01:47:39.880 Even fire agencies now are using this for fuel information, 01:47:39.880 --> 01:47:42.870 and we're just continuing to share and promote 01:47:42.870 --> 01:47:45.390 the distribution of a lot of this information 01:47:45.390 --> 01:47:50.390 really is an innovation enabler moving forward. 01:47:50.620 --> 01:47:52.680 And on the topic of moving forward, 01:47:52.680 --> 01:47:56.250 we will continue to build and expand all of our products. 01:47:56.250 --> 01:47:59.730 The Weather Network, we're adding air quality sensors. 01:47:59.730 --> 01:48:02.210 We are going to be updating and replacing 01:48:02.210 --> 01:48:06.770 our Supercomputing Platform in 2022. 01:48:06.770 --> 01:48:10.090 So we will integrate lots of lessons learned from SCE, 01:48:10.090 --> 01:48:14.360 so thank you for helping kind of drive a lot 01:48:14.360 --> 01:48:16.160 of that initially. 01:48:16.160 --> 01:48:19.350 And then also our AI-based Forecasting System 01:48:19.350 --> 01:48:23.060 will continue to learn and retrain based off all 01:48:23.060 --> 01:48:26.950 of the challenges and lessons learned in 2022. 01:48:26.950 --> 01:48:30.411 So for any questions, I will conclude there, 01:48:30.411 --> 01:48:35.030 and I will hand it onto our next speaker. 01:48:35.030 --> 01:48:38.150 Oh, I do see, I see a hand. 01:48:38.150 --> 01:48:39.050 Yes, Commissioner. 01:48:40.920 --> 01:48:43.270 Brian, I just wanna confirm something with you. 01:48:43.270 --> 01:48:46.960 If you go back one slide (clears throat) 01:48:46.960 --> 01:48:53.640 the metric you're using for success is based a lot 01:48:53.640 --> 01:48:57.940 on system-wide average, system-wide averaging, 01:48:57.940 --> 01:49:01.417 gust-averaging stations above the 95th percentile 01:49:01.417 --> 01:49:03.090 and so forth. 01:49:03.090 --> 01:49:07.210 And I wanna confirm that one 01:49:07.210 --> 01:49:09.700 of, as I understand this from briefings 01:49:09.700 --> 01:49:11.870 you've given us in the past, one of the things 01:49:11.870 --> 01:49:15.760 you really focus on and have focused on over the years 01:49:15.760 --> 01:49:19.710 is having much as granular data as possible 01:49:19.710 --> 01:49:22.013 based on individual, individual wind speeds 01:49:22.013 --> 01:49:26.343 at very small geographic intervals. 01:49:27.470 --> 01:49:31.686 And maybe that's the reason why last Thanksgiving, 01:49:31.686 --> 01:49:32.584 you were able 01:49:32.584 --> 01:49:37.570 to avoid doing, de-energizing 20-plus thousand customers 01:49:37.570 --> 01:49:38.970 who are otherwise in scope. 01:49:38.970 --> 01:49:41.160 So I just want you to explain that 01:49:41.160 --> 01:49:42.892 or talk about, is that in fact true 01:49:42.892 --> 01:49:44.840 that your continued focus 01:49:44.840 --> 01:49:48.320 is to be as micro-granular as possible 01:49:48.320 --> 01:49:52.534 in each your decision to de-energize, even though here, 01:49:52.534 --> 01:49:56.810 you're talking about a system-wide impact average? 01:49:56.810 --> 01:49:57.690 Yeah. 01:49:57.690 --> 01:50:00.710 When we end up scoring the intensity 01:50:00.710 --> 01:50:02.950 of an overall weather event, 01:50:02.950 --> 01:50:07.470 we do it across our whole service territory, right? 01:50:07.470 --> 01:50:09.950 We could bring it down more granular and say, 01:50:09.950 --> 01:50:12.730 how intense was this storm for this neighborhood 01:50:12.730 --> 01:50:14.000 and that neighborhood? 01:50:14.000 --> 01:50:16.692 But right now, for the purpose of normalizing 01:50:16.692 --> 01:50:20.144 kind of the overall strength of the event 01:50:20.144 --> 01:50:21.920 and the overall impact on our service territory, 01:50:21.920 --> 01:50:25.200 that's why we take this approach. 01:50:25.200 --> 01:50:28.110 But the other question, we continue to focus 01:50:28.110 --> 01:50:30.340 on that granularity. 01:50:30.340 --> 01:50:33.960 And yeah, the short answer is the granularity is a big part 01:50:33.960 --> 01:50:38.920 of what enabled us to keep the Thanksgiving Event last year 01:50:38.920 --> 01:50:42.740 so targeted to a particular neighborhood. 01:50:42.740 --> 01:50:47.210 And then the historical data, which we had as well, right? 01:50:47.210 --> 01:50:50.500 Because just like we saw up at SCE, 01:50:50.500 --> 01:50:55.150 we did have these wind surface in a very unusual place 01:50:55.150 --> 01:50:56.670 in San Diego County. 01:50:56.670 --> 01:50:58.896 And that's part of why we thought 01:50:58.896 --> 01:50:59.729 even with 10 years of data, 01:50:59.729 --> 01:51:02.320 we had 15 weather stations that reported 01:51:02.320 --> 01:51:06.690 the windiest event that they'd ever had. 01:51:06.690 --> 01:51:08.091 Right? 01:51:08.091 --> 01:51:10.500 Just because it was very unique type of event. 01:51:10.500 --> 01:51:13.880 But the granularity really enabled us to target 01:51:13.880 --> 01:51:17.760 just that small area that was seeing those winds, 01:51:17.760 --> 01:51:20.020 and it didn't end up becoming a widespread event. 01:51:20.020 --> 01:51:23.763 We very much targeted where those wins did surface. 01:51:26.220 --> 01:51:27.370 Thank you. 01:51:27.370 --> 01:51:28.203 Yup. 01:51:32.155 --> 01:51:33.947 I have a question. 01:51:33.947 --> 01:51:35.979 (Genevieve clears throat) 01:51:35.979 --> 01:51:37.385 Oh, let's see. 01:51:37.385 --> 01:51:40.570 Your 2022 planning (clears throat) 01:51:40.570 --> 01:51:42.891 replaced, let's see, 01:51:42.891 --> 01:51:46.768 replaced Super Computing Platform enabling (clears throat) 01:51:46.768 --> 01:51:49.353 next generation, where processing analytics. 01:51:50.477 --> 01:51:54.390 Now, you did say you've got 10 years of weather data. 01:51:55.376 --> 01:51:57.310 I know you've been able, has had 01:51:59.401 --> 01:52:02.633 a pretty extensive weather station network, 01:52:03.920 --> 01:52:06.500 and what have you, we heard 01:52:06.500 --> 01:52:09.610 from, Edison about pulling in 01:52:09.610 --> 01:52:14.190 a European weather modeling tool, 01:52:14.190 --> 01:52:17.813 and is that something that you all are doing as well? 01:52:19.370 --> 01:52:22.263 Yes, in a slightly different way. 01:52:23.350 --> 01:52:28.140 There is Scripps Institution of Oceanography 01:52:28.140 --> 01:52:30.653 here in San Diego, and they actually have 01:52:30.653 --> 01:52:33.620 a Center of Western Weather Water Extremes 01:52:34.590 --> 01:52:37.920 that accesses this European weather model. 01:52:37.920 --> 01:52:39.920 And we have partnered with Scripps 01:52:39.920 --> 01:52:41.450 that they're actually taking a lot 01:52:41.450 --> 01:52:43.650 of their atmospheric river work, 01:52:43.650 --> 01:52:45.610 and we're going to extend it. 01:52:45.610 --> 01:52:47.630 It normally starts in December, 01:52:47.630 --> 01:52:51.150 and we're working with them now to back up all of that work 01:52:51.150 --> 01:52:52.690 to start in October. 01:52:52.690 --> 01:52:55.640 And one of the benefits there is that having that, 01:52:55.640 --> 01:52:58.600 that will be for the whole Western United States. 01:52:58.600 --> 01:53:01.920 It'll be a 200-member European ensemble, 01:53:01.920 --> 01:53:05.250 which means they're gonna use the supercomputers San Diego 01:53:05.250 --> 01:53:08.750 to run 200 versions of the European model 01:53:08.750 --> 01:53:10.850 and then make it publicly available 01:53:10.850 --> 01:53:12.840 up and down the West Coast. 01:53:12.840 --> 01:53:15.998 So it will be available, not only here in San Diego, 01:53:15.998 --> 01:53:19.110 but it'll be available to the entire state 01:53:19.110 --> 01:53:21.850 and even Pacific Northwest Utilities 01:53:21.850 --> 01:53:23.040 that are dealing with this now. 01:53:23.040 --> 01:53:27.270 So yeah, we certainly see the you of the European model 01:53:27.270 --> 01:53:28.750 and look to, to integrate it 01:53:28.750 --> 01:53:31.223 and expand some of that as well. 01:53:33.690 --> 01:53:35.236 Okay. 01:53:35.236 --> 01:53:36.986 All right, thank you. 01:53:42.200 --> 01:53:43.723 All right. 01:53:43.723 --> 01:53:44.556 Not seeing any other questions, 01:53:44.556 --> 01:53:49.230 I will, now happy to introduce Zoraya Griffin, 01:53:49.230 --> 01:53:51.430 our Senior Communications Manager, 01:53:51.430 --> 01:53:54.663 to talk to you more about notifications. 01:53:55.890 --> 01:53:56.723 Thank you, Brian. 01:53:56.723 --> 01:53:58.710 And thank you, everybody, for the opportunity to share 01:53:58.710 --> 01:54:01.900 with you, not only some of the lessons learned, 01:54:01.900 --> 01:54:04.340 but also some of the planning that we're gonna be, 01:54:04.340 --> 01:54:07.100 that we have in place for our PR, our notifications 01:54:07.100 --> 01:54:10.470 as well as our public education and outreach for 2022. 01:54:10.470 --> 01:54:14.110 I first of all wanna just set some context in the sense 01:54:14.110 --> 01:54:19.110 that following the very impactful 2020 events that we had, 01:54:19.960 --> 01:54:24.960 we decided that we were gonna start 2021 by really going 01:54:25.050 --> 01:54:27.863 to our customers and our stakeholders, 01:54:28.710 --> 01:54:31.743 and, 'cause I have the next slide, please, by the way, 01:54:32.912 --> 01:54:35.520 and really start learning from them them 01:54:35.520 --> 01:54:38.350 what worked in 2020, 01:54:38.350 --> 01:54:41.340 and what we could frankly do better in 2021. 01:54:41.340 --> 01:54:42.810 And how did we do that? 01:54:42.810 --> 01:54:47.230 So all of us SCE, PG&E and us, we all did 01:54:47.230 --> 01:54:49.370 very extensive post-event surveys, 01:54:49.370 --> 01:54:51.860 but we went a little bit further than that, 01:54:51.860 --> 01:54:56.160 and what we did was we, the first 90 days of 2021, 01:54:56.160 --> 01:54:58.990 we hosted online focus groups, 01:54:58.990 --> 01:55:01.300 online chats with our customers, 01:55:01.300 --> 01:55:04.520 especially the ones that were affected the previous year. 01:55:04.520 --> 01:55:08.350 We continued to do monthly customer opinion surveys 01:55:08.350 --> 01:55:11.280 with some of our customer that were affected during the year 01:55:11.280 --> 01:55:15.100 where we really vetted and tested some of the changes 01:55:15.100 --> 01:55:16.060 that we were gonna be doing, 01:55:16.060 --> 01:55:17.640 particularly some of the language 01:55:17.640 --> 01:55:20.760 that we were gonna be changing in our notifications, 01:55:20.760 --> 01:55:23.580 just to make sure that we will work that 01:55:23.580 --> 01:55:27.182 with our customers and what they really wanted and needed 01:55:27.182 --> 01:55:29.880 from us during a PSPS event. 01:55:29.880 --> 01:55:31.750 So with that, 01:55:31.750 --> 01:55:34.320 I think that really was a driver for some 01:55:34.320 --> 01:55:36.890 of the high customer satisfaction rates 01:55:36.890 --> 01:55:39.120 that I'm gonna be talking to you about 01:55:39.120 --> 01:55:40.810 regarding our notification. 01:55:40.810 --> 01:55:45.810 So in addition to the 70% of our surveyed respondents 01:55:46.900 --> 01:55:50.570 were overall satisfied with our notification process, 01:55:50.570 --> 01:55:53.040 primarily because they really truly 01:55:53.040 --> 01:55:54.510 did help shape it for 2021. 01:55:54.510 --> 01:55:55.653 But additionally, 01:55:56.560 --> 01:56:01.560 over 80% recalled receiving multiple notifications 01:56:02.240 --> 01:56:07.240 from us and felt that the content was accurate, relevant, 01:56:08.330 --> 01:56:10.560 meaningful and provided information 01:56:10.560 --> 01:56:12.183 that that was useful to them. 01:56:13.320 --> 01:56:18.060 Additionally, we have over 70% customer satisfaction rating 01:56:18.060 --> 01:56:20.270 in our in-language communications, 01:56:20.270 --> 01:56:24.290 something that we are especially proud of because last year 01:56:24.290 --> 01:56:27.620 we really focused on using language that was relevant 01:56:27.620 --> 01:56:30.510 in our 20, excuse me, 22 prevalent languages. 01:56:30.510 --> 01:56:35.070 We also expanded that to American Sign Language as well. 01:56:35.070 --> 01:56:37.260 Every notification that went out 01:56:37.260 --> 01:56:40.493 included American Sign Language video associated with it, 01:56:41.810 --> 01:56:45.600 which led to 100% set customer satisfaction rate 01:56:45.600 --> 01:56:50.200 with our AFN Community that that were notified. 01:56:50.200 --> 01:56:54.883 So we also launched our PSPS App. 01:56:56.680 --> 01:56:59.970 And as you see here, we've had over 38,000 downloads, 01:56:59.970 --> 01:57:04.160 but last year, we did a targeted public education campaign 01:57:04.160 --> 01:57:09.160 bringing much more awareness to the PSPS App, and going 01:57:09.170 --> 01:57:13.360 into of 2021 wildfire season, 01:57:13.360 --> 01:57:18.360 we have well over 15,000 additional download apps. 01:57:18.520 --> 01:57:21.640 So one thing that we are especially proud of however, 01:57:21.640 --> 01:57:23.030 and this goes back to the question 01:57:23.030 --> 01:57:24.600 that was asked of the Edison, 01:57:24.600 --> 01:57:27.120 and we heard this loud and clear from our customers, 01:57:27.120 --> 01:57:31.910 especially our customers that are not particularly fond 01:57:31.910 --> 01:57:34.410 of using the technology, 01:57:34.410 --> 01:57:37.760 and that is that we started using in-community Marques 01:57:39.090 --> 01:57:42.210 at churches, at some of our casinos, 01:57:42.210 --> 01:57:46.310 that, some locations that were strategically placed 01:57:46.310 --> 01:57:48.170 in our affected HFTD. 01:57:48.170 --> 01:57:53.170 We also used over 31 portable electronic road signs, 01:57:54.080 --> 01:57:57.550 again, strategically placed in areas that we went out 01:57:57.550 --> 01:58:01.690 and we tested and measured what the high traffic volume 01:58:01.690 --> 01:58:03.730 during fire season. 01:58:03.730 --> 01:58:08.730 And then we also sent out in-community flyers 01:58:09.170 --> 01:58:12.670 to our communities that were posted in areas that we knew 01:58:12.670 --> 01:58:13.960 were high traffic areas, 01:58:13.960 --> 01:58:16.163 that we used to also provide information. 01:58:17.070 --> 01:58:19.720 Additionally, this year we launched 01:58:19.720 --> 01:58:22.770 our Public Safety Partner Portal, 01:58:22.770 --> 01:58:25.599 which I'm not gonna go into a lot of detail 01:58:25.599 --> 01:58:26.950 because my colleague, Mona, is gonna be talking more 01:58:26.950 --> 01:58:30.150 about that, but basically it's the one-stop shop 01:58:30.150 --> 01:58:31.810 of information of everything 01:58:31.810 --> 01:58:34.590 that our Public Safety partners need, 01:58:34.590 --> 01:58:39.590 and there was an 87% customer satisfaction rating in the use 01:58:39.770 --> 01:58:42.330 of that Public Safety Portal. 01:58:42.330 --> 01:58:46.040 And in addition to the things that I've talked about, 01:58:46.040 --> 01:58:47.100 we also leveraged 01:58:47.100 --> 01:58:51.900 about 200 or so community-based organizations, 01:58:51.900 --> 01:58:53.900 and what's important about this is these 01:58:55.021 --> 01:58:57.250 are the most trusted organizations, 01:58:57.250 --> 01:59:00.630 especially by our vulnerable populations, 01:59:00.630 --> 01:59:04.510 our community-based organizations that they go to, 01:59:04.510 --> 01:59:08.120 probably more so than coming to us for information, 01:59:08.120 --> 01:59:11.420 and they not only amplify our messages, 01:59:11.420 --> 01:59:13.550 but the organization like 211, 01:59:13.550 --> 01:59:16.580 they actually mirror everything that we have on our website, 01:59:16.580 --> 01:59:18.680 all the information, they mirror, 01:59:18.680 --> 01:59:22.970 and their call center also serves to a large degree 01:59:22.970 --> 01:59:24.630 to augment our call center. 01:59:24.630 --> 01:59:28.000 So that is one of the key ways that we went out 01:59:28.000 --> 01:59:31.270 and continued to reach a lot of these customers 01:59:31.270 --> 01:59:33.770 that probably would not have contacted us. 01:59:33.770 --> 01:59:35.231 Right? 01:59:35.231 --> 01:59:37.013 But they felt comfortable in contacting 211 01:59:37.959 --> 01:59:38.943 to get accurate information. 01:59:40.030 --> 01:59:42.965 As far as lessons learned, 01:59:42.965 --> 01:59:47.965 we augmented the capabilities of our notification system 01:59:50.040 --> 01:59:51.890 so that now we can issue 01:59:51.890 --> 01:59:56.890 approximately 100,000 communications in under an hour. 01:59:56.990 --> 01:59:59.680 That was a lesson learned from previous years, 01:59:59.680 --> 02:00:02.880 and so we strengthened our notification system, 02:00:02.880 --> 02:00:06.950 and we are continuing to look at the framework 02:00:06.950 --> 02:00:10.440 and improving the hardware of that notification system 02:00:10.440 --> 02:00:13.820 so that we can continuously improve that system. 02:00:13.820 --> 02:00:17.060 We did have a pretty significant lesson learned 02:00:17.060 --> 02:00:20.350 with our notifications, and that is that some 02:00:20.350 --> 02:00:23.633 of our carriers were blocking our calls, 02:00:25.242 --> 02:00:26.383 our notification calls as spam. 02:00:27.289 --> 02:00:30.660 So we are meeting with our telco carriers 02:00:30.660 --> 02:00:33.890 to get that coding issue fixed on their end and anticipate 02:00:33.890 --> 02:00:38.080 that we will not be having that same issue this coming year. 02:00:38.080 --> 02:00:39.910 And then there were some customers 02:00:39.910 --> 02:00:44.910 that we did not have accurate information, 02:00:45.064 --> 02:00:47.690 or, we just didn't simply didn't have information 02:00:47.690 --> 02:00:51.040 in our notification system or as part of their account. 02:00:51.040 --> 02:00:53.780 So we have issued them letters. 02:00:53.780 --> 02:00:56.593 We're pressing them to please update their information. 02:00:58.380 --> 02:01:01.050 And we continue to work 02:01:01.050 --> 02:01:04.930 with our, this strong partnerships that we have 02:01:04.930 --> 02:01:08.710 with the media and our TV and radio, 02:01:08.710 --> 02:01:12.830 they are fantastic at amplifying our notification messages 02:01:13.920 --> 02:01:16.710 during our PSPS events as well, 02:01:16.710 --> 02:01:21.433 as do our trusted CBO partners as well. 02:01:23.130 --> 02:01:23.963 Next slide, please. 02:01:23.963 --> 02:01:25.260 Unless there's any other questions, 02:01:25.260 --> 02:01:30.000 I can certainly move on to our public education and. 02:01:30.000 --> 02:01:31.650 Ms. Griffin, I have a question. 02:01:32.993 --> 02:01:33.907 Sure. 02:01:33.907 --> 02:01:34.740 Go ahead. 02:01:34.740 --> 02:01:35.870 Oh, thank you. 02:01:35.870 --> 02:01:39.453 So on the 70% respondent satisfied notification, 02:01:40.344 --> 02:01:42.670 can you walk us through the numbers of just how many people 02:01:42.670 --> 02:01:46.853 got the survey, and then what the response rate was? 02:01:48.430 --> 02:01:50.160 And to me, honestly, 02:01:50.160 --> 02:01:53.400 70% actually seems really low in terms of satisfaction. 02:01:53.400 --> 02:01:55.760 So I was curious what actions you guys are taking 02:01:57.109 --> 02:01:58.963 to improve that satisfaction rate. 02:02:00.030 --> 02:02:01.460 So, yes. 02:02:01.460 --> 02:02:05.220 So we reached out and issued our survey to everybody 02:02:05.220 --> 02:02:08.300 that, to all of our customers that were affected 02:02:08.300 --> 02:02:10.580 by the PSPS event in Thanksgiving, 02:02:10.580 --> 02:02:14.210 and we got about a 10% response rate, 02:02:14.210 --> 02:02:18.796 which is actually a little bit higher than we have gotten 02:02:18.796 --> 02:02:19.696 in previous years. 02:02:19.696 --> 02:02:21.597 Previous years, we've been averaging anywhere 02:02:21.597 --> 02:02:23.860 from six to eight, a six to 8% response rate. 02:02:23.860 --> 02:02:27.412 So, and believe it or not, 02:02:27.412 --> 02:02:31.300 while that 70% customer satisfaction rate may appear 02:02:31.300 --> 02:02:34.630 to be low, it's actually,, in the statistical world, 02:02:34.630 --> 02:02:38.250 I learn, a pretty high customer satisfaction rate, 02:02:38.250 --> 02:02:41.288 and especially from our previous years 02:02:41.288 --> 02:02:42.810 when we were hovering under 50%, 02:02:42.810 --> 02:02:45.020 and sometimes even lower than that. 02:02:45.020 --> 02:02:48.750 So a 20% increase for us was pretty significant 02:02:48.750 --> 02:02:50.293 from one season to the next. 02:02:54.288 --> 02:02:57.448 With regard to your calls being marked as spam 02:02:57.448 --> 02:02:58.640 by telecom carriers, 02:02:58.640 --> 02:03:00.750 is that something that other utilities encountered 02:03:00.750 --> 02:03:04.280 in your discussions about PSPS performance 02:03:04.280 --> 02:03:08.030 with the other IUs, and can you provide 02:03:08.882 --> 02:03:10.541 a little bit more color on the status 02:03:10.541 --> 02:03:12.610 of those discussions with telecoms? 02:03:12.610 --> 02:03:14.004 Yes. 02:03:14.004 --> 02:03:16.480 So we have in our joint IU discussions, 02:03:16.480 --> 02:03:18.540 the other IOUs have said that yes, 02:03:18.540 --> 02:03:22.196 that there have been instances where they too are having 02:03:22.196 --> 02:03:24.030 to work with their telcos for this. 02:03:24.030 --> 02:03:29.000 And I will invite somebody from one 02:03:29.000 --> 02:03:31.650 of our, my colleagues from, that's working directly 02:03:31.650 --> 02:03:35.192 with our telcos, they may be on the line, to provide 02:03:35.192 --> 02:03:37.830 a status update on those communications. 02:03:37.830 --> 02:03:40.917 I believe that they're gonna be taking place 02:03:40.917 --> 02:03:43.590 with, they were gonna be taking place 02:03:43.590 --> 02:03:45.460 within the first quarter of this year. 02:03:45.460 --> 02:03:47.080 So they may not, they may be scheduled 02:03:47.080 --> 02:03:48.683 for later this quarter. 02:03:51.745 --> 02:03:52.895 Zoraya, this is Mona. 02:03:54.284 --> 02:03:56.960 I spoke with our business services prior to getting 02:03:56.960 --> 02:04:00.387 on this call, 'cause that was one of the lessons learned. 02:04:00.387 --> 02:04:01.730 We have received confirmation from at AT&T 02:04:01.730 --> 02:04:05.270 that they have changed the flag on our 800 number 02:04:05.270 --> 02:04:07.779 that is associated with our outbound dialer. 02:04:07.779 --> 02:04:11.950 So it will no longer be flagged as spam with AT&T. 02:04:11.950 --> 02:04:14.728 We have made the request of all of the other carriers, 02:04:14.728 --> 02:04:16.480 but haven't yet received the confirmation from the others, 02:04:16.480 --> 02:04:17.760 so that they're continuing conversation 02:04:17.760 --> 02:04:19.860 that our account executive will be having. 02:04:20.900 --> 02:04:21.800 Thank you, Mona. 02:04:23.280 --> 02:04:24.113 Thank you. 02:04:26.923 --> 02:04:28.829 Question follow-up (clears throat) 02:04:28.829 --> 02:04:31.400 and actually I had the same reaction 02:04:31.400 --> 02:04:34.043 that Director Thomas Jenkins had about the 70%. 02:04:34.932 --> 02:04:37.166 Now, improving from below 50% of the 70%, 02:04:37.166 --> 02:04:40.520 it is really excellent, 02:04:40.520 --> 02:04:45.520 but do you have a goal for the next go around 02:04:46.690 --> 02:04:49.710 to raise that in terms of residents being satisfied 02:04:49.710 --> 02:04:53.303 or to get a higher than 10% response rate? 02:04:55.014 --> 02:04:57.380 You look at what would it take 02:04:57.380 --> 02:05:01.233 to get a higher satisfaction response? 02:05:02.590 --> 02:05:06.010 And I know from screen, it takes resources and money 02:05:06.010 --> 02:05:09.060 to do that, but are you looking 02:05:09.060 --> 02:05:12.810 into (clears throat) how to increase that? 02:05:12.810 --> 02:05:15.500 Yes, we absolutely are, 02:05:15.500 --> 02:05:19.630 and in fact, those focus group 02:05:19.630 --> 02:05:22.420 and chat circles that we had last year, 02:05:22.420 --> 02:05:25.510 we're going to increase those and be much more deliberate 02:05:25.510 --> 02:05:28.440 in working in partnership with our customers to try 02:05:28.440 --> 02:05:31.290 to identify specific areas 02:05:31.290 --> 02:05:33.570 where we can improve that notification, 02:05:33.570 --> 02:05:35.233 our overall notification process. 02:05:36.760 --> 02:05:40.620 So where we really do leverage our customers 02:05:40.620 --> 02:05:44.080 to help us inform our approach, 02:05:44.080 --> 02:05:46.199 on not only our notifications, 02:05:46.199 --> 02:05:47.983 but also our public education and outreach. 02:05:49.580 --> 02:05:52.390 And, and Ms. Griffin, I can definitely hear 02:05:52.390 --> 02:05:57.390 your commitment, your feeling of responsibility, 02:05:58.720 --> 02:06:02.565 the customers of the, of really doing right 02:06:02.565 --> 02:06:03.850 by your customers. 02:06:03.850 --> 02:06:07.240 I'm just curious, are you also at all involved 02:06:07.240 --> 02:06:11.130 in customer engagement in signing up for care 02:06:11.130 --> 02:06:14.343 and, income and medical rate? 02:06:15.440 --> 02:06:20.440 So I am preferably from a public education perspective, 02:06:20.830 --> 02:06:22.640 but I do not wanna steal any 02:06:22.640 --> 02:06:27.480 of Danielle's Kyd's great discussions she's gonna have, 02:06:27.480 --> 02:06:28.600 because she's gonna inform you 02:06:28.600 --> 02:06:30.550 about the work in that area. 02:06:30.550 --> 02:06:34.280 So I will refer to Danielle who will follow me shortly 02:06:35.440 --> 02:06:38.153 to share some of the great work that her team is doing. 02:06:39.060 --> 02:06:39.893 Thank you. 02:06:43.710 --> 02:06:46.500 And if there are no other questions we can move on 02:06:46.500 --> 02:06:50.373 to the public education and outreach efforts that we did. 02:06:52.140 --> 02:06:55.990 So again, as we did with our notifications, 02:06:55.990 --> 02:07:00.410 we really do consider our public education and outreach 02:07:00.410 --> 02:07:03.480 a partnership with our customers, 02:07:03.480 --> 02:07:06.460 especially our customers that are most affected 02:07:06.460 --> 02:07:08.600 in our high-fire threat districts. 02:07:08.600 --> 02:07:11.380 We continuously vet ideas that we have. 02:07:11.380 --> 02:07:15.510 We solicit ideas from them continuously. 02:07:15.510 --> 02:07:17.820 We test those ideas on a monthly basis, 02:07:17.820 --> 02:07:21.300 and that really does allow us to be nimble 02:07:21.300 --> 02:07:26.300 in our approach as we decide to roll our campaigns up. 02:07:26.430 --> 02:07:29.100 But this year, this year we had 02:07:30.958 --> 02:07:35.220 over five wildfire safety webinars with over 300 attendees, 02:07:35.220 --> 02:07:36.840 and those were supported 02:07:36.840 --> 02:07:39.750 not only by our internal subject matter experts, 02:07:39.750 --> 02:07:44.520 but we also had agency partnerships, such as Cal Fire, 02:07:44.520 --> 02:07:48.150 that joined us to also participate in those. 02:07:48.150 --> 02:07:53.150 We expanded our wildfire safety fairs. 02:07:53.810 --> 02:07:56.420 They were drive-through prayers because of the pandemic, 02:07:56.420 --> 02:08:00.713 so we did five that were in the areas of highest fire risk. 02:08:01.577 --> 02:08:05.560 And we also had our first Joint Wildfire Safety Fair 02:08:05.560 --> 02:08:07.600 with our tribal partners. 02:08:07.600 --> 02:08:08.960 So we do work 02:08:08.960 --> 02:08:13.640 with about 18 different federally-recognized tribes 02:08:13.640 --> 02:08:14.940 here in San Diego. 02:08:14.940 --> 02:08:19.410 So for us to be able to have our first joint-hosted fair 02:08:19.410 --> 02:08:22.760 was a big accomplishment for us. 02:08:22.760 --> 02:08:25.740 We, typically in 2021, 02:08:25.740 --> 02:08:29.560 we had about 11 separate public education campaigns 02:08:29.560 --> 02:08:32.370 that we were running many times simultaneously 02:08:32.370 --> 02:08:35.551 throughout our entire service territory. 02:08:35.551 --> 02:08:37.860 So that's one thing that we did in 2021 02:08:37.860 --> 02:08:40.280 that was a lesson learned where we used 02:08:40.280 --> 02:08:44.240 to only primarily focus in the HFTD, but now we are focusing 02:08:44.240 --> 02:08:49.240 across our entire service territories, and our campaign now, 02:08:50.762 --> 02:08:51.595 rather than starting in the summer 02:08:51.595 --> 02:08:53.570 right before wildfire season 02:08:53.570 --> 02:08:56.030 is now truly a year-round campaign. 02:08:56.030 --> 02:08:58.080 So we are getting ready to launch that now, 02:08:58.080 --> 02:09:00.690 and that will run through the end of the year. 02:09:00.690 --> 02:09:02.600 So with that, we've achieved 02:09:02.600 --> 02:09:06.090 over 300 million marketing impressions 02:09:06.090 --> 02:09:10.320 or touchpoints or engagement across our service territory. 02:09:10.320 --> 02:09:15.000 And we leveraged over 20 diverse platforms 02:09:15.000 --> 02:09:18.130 to help us achieve our public education. 02:09:18.130 --> 02:09:22.480 As you'll see here, our favorability rate was 88%, 02:09:22.480 --> 02:09:27.335 which in the statistical world is a very high percentage. 02:09:27.335 --> 02:09:32.183 And that was about a 25% increase from previous years. 02:09:33.640 --> 02:09:37.370 We added the Spanish-speaking statistic here. 02:09:37.370 --> 02:09:40.220 We had an 84% overall favorability. 02:09:40.220 --> 02:09:43.090 And the reason for that is because Spanish speakers 02:09:44.054 --> 02:09:45.720 is one of our most significant prevalent languages 02:09:45.720 --> 02:09:48.470 with over a third of our population 02:09:48.470 --> 02:09:51.480 in the service territory being Spanish speakers. 02:09:51.480 --> 02:09:53.250 This year in 2021, 02:09:53.250 --> 02:09:58.250 we also launched a customized public education campaign 02:09:58.450 --> 02:10:01.560 for our customers with Access and Functional Needs. 02:10:01.560 --> 02:10:04.050 And again, Danielle will speak a little bit more 02:10:04.050 --> 02:10:06.730 as far as what was accomplished through that effort. 02:10:06.730 --> 02:10:10.340 So what did we learn going into 2022? 02:10:10.340 --> 02:10:13.210 Well, we learned that we need to continue to build 02:10:13.210 --> 02:10:14.770 on our wildfire safety fairs 02:10:15.616 --> 02:10:19.550 because we had more than 2,500 community participants 02:10:19.550 --> 02:10:20.660 in those fairs, 02:10:20.660 --> 02:10:24.980 and so we are planning to do those again this year, 02:10:24.980 --> 02:10:28.540 and depending on what the pandemic situation is, 02:10:28.540 --> 02:10:31.210 we're looking at potentially integrating 02:10:31.210 --> 02:10:34.230 in-person town hall this year as well 02:10:34.230 --> 02:10:36.593 in our areas of highest fire risk. 02:10:37.450 --> 02:10:41.220 This year, in addition to our customized campaign 02:10:41.220 --> 02:10:43.470 for our access and functional needs customers, 02:10:43.470 --> 02:10:48.470 we are working with tribal councils and several focus groups 02:10:50.030 --> 02:10:55.030 within our tribes to real help us develop a customized 02:10:56.000 --> 02:10:59.664 and culturally appropriate public education campaign 02:10:59.664 --> 02:11:02.170 that's gonna be meaningful and relevant to our tribes, 02:11:02.170 --> 02:11:03.620 because what we've learned 02:11:03.620 --> 02:11:08.320 is that our public education campaign is not, 02:11:08.320 --> 02:11:10.000 that we do for the general public, 02:11:10.000 --> 02:11:12.130 there's a lot of room for opportunity 02:11:12.130 --> 02:11:14.430 to make that a little bit more culturally sensitive 02:11:14.430 --> 02:11:16.163 for those customers. 02:11:17.595 --> 02:11:20.350 We're also going to expand 02:11:20.350 --> 02:11:22.740 our multi-channel engagement strategy. 02:11:22.740 --> 02:11:24.480 Primarily one of the things 02:11:24.480 --> 02:11:26.940 that we're looking into exploring is building 02:11:26.940 --> 02:11:31.300 a strong public education and communications partnership 02:11:31.300 --> 02:11:35.400 with our schools that are in our HFTD, 02:11:35.400 --> 02:11:38.720 and really leveraging that partnership. 02:11:38.720 --> 02:11:40.070 And also we're looking 02:11:40.070 --> 02:11:42.380 at other community-based organizations 02:11:42.380 --> 02:11:44.290 that we can partner with, 02:11:44.290 --> 02:11:47.280 and then looking to see, and also exploring 02:11:47.280 --> 02:11:51.750 what other in-community signage avenues there are for us 02:11:51.750 --> 02:11:54.040 to really be able to further strengthen 02:11:54.040 --> 02:11:57.010 our communications, with some of our customers 02:11:57.010 --> 02:12:00.590 that frankly just are not technology, 02:12:00.590 --> 02:12:04.103 do not appreciate technology, or use it or rely on it. 02:12:05.500 --> 02:12:09.110 So, and then we're gonna continue throughout the year, 02:12:09.110 --> 02:12:12.660 these listening sessions and working groups, 02:12:12.660 --> 02:12:15.080 not only with our customers, but with our local government, 02:12:15.080 --> 02:12:17.150 our tribes, public safety partners 02:12:18.212 --> 02:12:20.970 and critical facilities and infrastructure 02:12:21.977 --> 02:12:22.810 of account holders as well. 02:12:22.810 --> 02:12:23.730 And they're gonna be 02:12:23.730 --> 02:12:26.940 like a customer-listen type of engagement. 02:12:26.940 --> 02:12:30.030 We're really going to continue try to be as nimble 02:12:30.030 --> 02:12:33.410 as we can be so that we can have 02:12:33.410 --> 02:12:36.460 a meaningful public education 02:12:36.460 --> 02:12:38.060 and outreach campaign this year. 02:12:39.150 --> 02:12:44.030 So are there any other questions that I can help answer? 02:12:44.030 --> 02:12:46.750 Yeah, I have one question on the wildfire safety fairs. 02:12:46.750 --> 02:12:49.172 You said you had six drive-through. 02:12:49.172 --> 02:12:51.050 Can you just talk a little bit about where those were 02:12:51.050 --> 02:12:53.930 and the coverage regarding the relevant areas 02:12:53.930 --> 02:12:57.080 that have the most PSPS? 02:12:58.610 --> 02:13:00.107 Yeah. 02:13:00.107 --> 02:13:02.760 So they were all in our high-fire threat areas. 02:13:06.980 --> 02:13:09.170 So Brian, I saw you, you pop in, 02:13:09.170 --> 02:13:11.760 if you wanna elaborate a little bit more on that. 02:13:12.700 --> 02:13:13.533 Yeah. 02:13:13.533 --> 02:13:16.300 We started off with those six main communities where we did 02:13:16.300 --> 02:13:19.234 the town halls after 2007. 02:13:19.234 --> 02:13:23.210 So if you go down to North County, 02:13:23.210 --> 02:13:26.790 we did Tribal Nation there, but then also Valley Center, 02:13:26.790 --> 02:13:30.763 which is our biggest population up in North County. 02:13:31.632 --> 02:13:33.680 And then as you start heading south, we did Ramona, 02:13:33.680 --> 02:13:35.630 which is in the foothills. 02:13:35.630 --> 02:13:37.792 Then if you start going up the hill, 02:13:37.792 --> 02:13:41.632 we did Julian up there, then down in Alpine, 02:13:41.632 --> 02:13:45.530 which is getting down into kind of further south, 02:13:45.530 --> 02:13:46.700 but then all the way down 02:13:46.700 --> 02:13:49.588 towards the Mexican border in Potrero. 02:13:49.588 --> 02:13:52.960 And then we actually went out east towards Mountain Empire. 02:13:52.960 --> 02:13:57.770 So we really tried to cover kind of foothills and mountains 02:13:57.770 --> 02:13:59.910 all the way up from North to south 02:13:59.910 --> 02:14:01.593 across the service territory. 02:14:02.870 --> 02:14:04.215 Great. 02:14:04.215 --> 02:14:06.370 So are there any areas, that I'm thinking 02:14:06.370 --> 02:14:08.860 about transportation distance, 02:14:08.860 --> 02:14:11.480 folks that might have a struggle with getting 02:14:11.480 --> 02:14:14.470 to those locations, are there any additional pockets 02:14:14.470 --> 02:14:17.593 that you feel like you guys need to cover this coming year? 02:14:18.610 --> 02:14:22.500 This year, I feel like we did try to be very thoughtful 02:14:22.500 --> 02:14:25.860 with that by even putting them right on the eight 02:14:25.860 --> 02:14:30.460 to get them very, very close and easily accessible 02:14:30.460 --> 02:14:32.920 across the whole service territory. 02:14:32.920 --> 02:14:35.290 But I feel like we have good coverage, 02:14:35.290 --> 02:14:38.687 but we will continue to keep that kind of very close, 02:14:38.687 --> 02:14:40.200 and we'll be thoughtful about that, 02:14:40.200 --> 02:14:44.270 especially as we continue to expand onto the tribal nations, 02:14:44.270 --> 02:14:47.060 as we expand, we're almost looking at it's catching on 02:14:48.118 --> 02:14:50.090 and there's so much interest in this that we're looking 02:14:50.090 --> 02:14:53.760 at almost micro-fairs and smaller community levels, 02:14:53.760 --> 02:14:57.190 and we're really gonna expand this concept and continue 02:14:57.190 --> 02:14:58.360 to build on it this year, 02:14:58.360 --> 02:15:00.840 really being more aggressive of getting 02:15:00.840 --> 02:15:02.840 into the communities themselves. 02:15:02.840 --> 02:15:05.530 So, but yeah, we will keep that. 02:15:05.530 --> 02:15:06.363 Thank you. 02:15:08.598 --> 02:15:09.598 Thank you. 02:15:12.430 --> 02:15:13.593 If there any no other questions, 02:15:13.593 --> 02:15:16.870 then I would like to invite my colleague, Danielle Kyd, 02:15:16.870 --> 02:15:19.910 who is our Access and Functional Needs Strategy Manager, 02:15:19.910 --> 02:15:23.390 to share some of the great work that her team is doing 02:15:23.390 --> 02:15:26.563 around Medical Baseline, tribal and our AFN customers. 02:15:28.660 --> 02:15:29.660 Thank you, Zoraya, and thank you, everyone. 02:15:29.660 --> 02:15:31.530 I'm very excited to be here today 02:15:31.530 --> 02:15:35.350 to talk about this wonderful subject and building on a lot 02:15:35.350 --> 02:15:38.910 of the summaries that Zoraya started to talk about 02:15:38.910 --> 02:15:41.250 with our public education campaigns. 02:15:41.250 --> 02:15:44.610 Could we go to the first slide, please? 02:15:44.610 --> 02:15:46.104 Thank you. 02:15:46.104 --> 02:15:47.690 I'll briefly go through kind of our broader support 02:15:47.690 --> 02:15:49.820 of individuals with Access and Functional Needs, 02:15:49.820 --> 02:15:52.153 our Medical Baseline, our tribal, 02:15:52.153 --> 02:15:54.310 and then the second slide will be honed in on the specifics 02:15:54.310 --> 02:15:55.933 around the Thanksgiving Event. 02:15:56.800 --> 02:16:00.250 So I want to briefly start by noting that this area 02:16:00.250 --> 02:16:03.160 is really heavily shaped by our partnerships 02:16:03.160 --> 02:16:05.770 through our statewide and our regional councils, 02:16:05.770 --> 02:16:07.380 and in particular, we have a group 02:16:07.380 --> 02:16:10.540 of very engaged AFN executive stakeholders, 02:16:10.540 --> 02:16:14.030 such as the State Council for Developmental Disabilities 02:16:14.030 --> 02:16:15.240 and several other members, 02:16:15.240 --> 02:16:18.490 and what's so critical about that is they're really involved 02:16:18.490 --> 02:16:21.990 in the planning and the evaluation of solutions 02:16:21.990 --> 02:16:24.723 for individuals with Access and Functional Needs 02:16:24.723 --> 02:16:25.910 throughout the entire process. 02:16:25.910 --> 02:16:29.220 So that's a channel and a really key resource 02:16:29.220 --> 02:16:32.655 that we leveraged heavily in 2021, 02:16:32.655 --> 02:16:33.991 and that we're gonna continue 02:16:33.991 --> 02:16:35.641 to leverage very heavily in 2022. 02:16:36.953 --> 02:16:38.170 I'm gonna briefly touch on a couple points 02:16:38.170 --> 02:16:41.080 for Medical Baseline, but I do want to note that our efforts 02:16:41.080 --> 02:16:44.090 are really more broadly focused around all individuals 02:16:44.090 --> 02:16:46.700 with access and functional needs and not limited 02:16:46.700 --> 02:16:49.510 to Medical Baselines specifically. 02:16:49.510 --> 02:16:52.170 However, as far as some efforts with that program 02:16:53.008 --> 02:16:55.708 in particular, I think Zoraya briefly touched on this, 02:16:57.872 --> 02:16:59.030 but a key focus was getting out there prior 02:17:00.286 --> 02:17:01.587 to the wildfire season and making sure 02:17:01.587 --> 02:17:02.740 that we had updated contact information 02:17:02.740 --> 02:17:04.500 for our customers that are enrolled 02:17:04.500 --> 02:17:06.560 on the Medical Baseline Program. 02:17:06.560 --> 02:17:08.824 We took that a step further though, 02:17:08.824 --> 02:17:10.070 and we really went out to a much broader group 02:17:10.070 --> 02:17:12.810 of individuals with Access and Functional Needs to make sure 02:17:12.810 --> 02:17:14.970 that we had updated account information, 02:17:14.970 --> 02:17:17.780 as well as inviting them to self-identify 02:17:17.780 --> 02:17:19.640 as having an Access and Functional Needs 02:17:19.640 --> 02:17:22.893 so that we can use that for targeting and solutions. 02:17:24.110 --> 02:17:26.410 Additionally, we did work, again, 02:17:26.410 --> 02:17:28.848 through our statewide council and a lot 02:17:28.848 --> 02:17:30.860 of these partners to promote at statewide level 02:17:30.860 --> 02:17:33.400 the availability of the Medical Baseline Program. 02:17:33.400 --> 02:17:34.950 And I'll just call out one example 02:17:34.950 --> 02:17:36.520 we have listed on the slide, 02:17:36.520 --> 02:17:40.057 which is a joint effort we did with the, sorry, 02:17:42.599 --> 02:17:45.820 the IHS Act and a regional center where we developed a flyer 02:17:45.820 --> 02:17:48.660 promoting Medical Baseline in 11 languages, 02:17:48.660 --> 02:17:51.280 and we were able to leverage distribution channels 02:17:51.280 --> 02:17:54.310 through those partners to get that out to a broader reach 02:17:54.310 --> 02:17:55.870 than we would normally have necessarily 02:17:55.870 --> 02:17:57.163 as the three. 02:17:59.553 --> 02:18:00.921 And I also just wanna mention 02:18:00.921 --> 02:18:03.150 that we didn't continue our Enhanced PSPS door knock 02:18:03.150 --> 02:18:06.260 for individuals enrolled on the Medical Baseline Program. 02:18:06.260 --> 02:18:08.700 And what that means is that when we go 02:18:08.700 --> 02:18:11.170 through our notification process, 02:18:11.170 --> 02:18:14.980 if we're unable to confirm receipts by individuals enrolled 02:18:14.980 --> 02:18:16.414 in that program, 02:18:16.414 --> 02:18:18.900 we will actually go ahead and send a truck to their home 02:18:18.900 --> 02:18:21.503 to check on them and make sure they're aware of the event. 02:18:23.107 --> 02:18:25.540 With that, I wanna move into the broader focus 02:18:25.540 --> 02:18:28.140 on individuals with Access and Functional Needs. 02:18:28.140 --> 02:18:30.570 So really the Cornerstone of our support program 02:18:30.570 --> 02:18:33.217 has been partnering with 211 San Diego 02:18:33.217 --> 02:18:34.810 and 211 Orange County 02:18:34.810 --> 02:18:39.150 who serve as a centralized resource hub for us around PSPS. 02:18:39.150 --> 02:18:42.100 So they bring together about 1,000 different CBOs 02:18:42.100 --> 02:18:44.540 across San Diego and Orange County 02:18:44.540 --> 02:18:47.610 in our service territory to connect customers as Verizon, 02:18:47.610 --> 02:18:50.660 that maybe wouldn't call us, but we'll call 211, 02:18:50.660 --> 02:18:52.640 connect them with available resources. 02:18:52.640 --> 02:18:55.620 But what we made some significant strides in 02:18:55.620 --> 02:18:59.850 in 2021 was really enhancing the services available. 02:18:59.850 --> 02:19:01.750 So we put in place direct partnerships 02:19:01.750 --> 02:19:05.326 around accessible transportation through FACT. 02:19:05.326 --> 02:19:09.780 We put in no-cost hotel states with the Salvation Army. 02:19:09.780 --> 02:19:12.690 We really enhanced the available food support, 02:19:12.690 --> 02:19:14.340 both from a warm food perspective 02:19:17.577 --> 02:19:18.410 and from like a food bank distribution perspective 02:19:20.012 --> 02:19:20.845 to support individuals during a PSPS. 02:19:20.845 --> 02:19:22.770 We also launched, and Jon will talk about this more 02:19:22.770 --> 02:19:23.930 in the next section, but we launched 02:19:23.930 --> 02:19:27.330 an Emergency Generator Backup Battery Program. 02:19:27.330 --> 02:19:31.110 So what that means is if we are in the middle of a PSPS, 02:19:31.110 --> 02:19:33.888 we have customers who are calling 211 02:19:33.888 --> 02:19:36.290 or SDG&E needing assistance, and the hotel, 02:19:36.290 --> 02:19:39.310 transportation, food, resiliency items, 02:19:39.310 --> 02:19:40.870 if the combination of those services 02:19:40.870 --> 02:19:43.980 are still not sufficient to meeting an individual's needs, 02:19:43.980 --> 02:19:47.490 we actually have the ability to dispatch a generator, 02:19:47.490 --> 02:19:48.960 usually within one to four hours, 02:19:48.960 --> 02:19:50.700 typically a little bit closer to one hour, 02:19:50.700 --> 02:19:53.750 depending on how many customers are in need. 02:19:53.750 --> 02:19:57.940 But we use that broader suite of solutions to help customers 02:19:57.940 --> 02:19:58.990 during a PSPS. 02:20:00.130 --> 02:20:03.150 I also wanna talk about our CBO partnerships, 02:20:03.150 --> 02:20:05.520 and Zoraya started to touch on this, 02:20:05.520 --> 02:20:07.787 but I can't overemphasize how critical that is. 02:20:07.787 --> 02:20:09.440 And we do have a network 02:20:09.440 --> 02:20:13.020 of 200 CBO partners that we work with all year round 02:20:13.020 --> 02:20:16.480 on preparedness and enduring PSPS events. 02:20:16.480 --> 02:20:21.160 In 2021, one of the areas of enhancements that we undertook 02:20:21.160 --> 02:20:24.730 was we identified 40 specific CBO partners 02:20:24.730 --> 02:20:27.933 that served individuals in the high-fire threat districts, 02:20:28.839 --> 02:20:31.770 and we provided them with additional training and resources 02:20:31.770 --> 02:20:34.880 to really go out and help us prepare those areas in advance 02:20:34.880 --> 02:20:38.000 of the season, but also to amplify our notifications 02:20:38.000 --> 02:20:41.460 and services during a PSPS, to build on the awareness 02:20:42.517 --> 02:20:43.593 of those available services. 02:20:44.920 --> 02:20:47.400 Let's see, one critical aspect I wanna highlight 02:20:47.400 --> 02:20:49.923 is we do have it dedicated tribal liaison who meet 02:20:49.923 --> 02:20:52.630 with their tribal leaders year round to understand 02:20:52.630 --> 02:20:56.110 their needs and incorporate that feedback into our program. 02:20:56.110 --> 02:20:58.352 A couple examples of that, 02:20:58.352 --> 02:21:00.770 we do have partnerships with the Indian Health Council 02:21:00.770 --> 02:21:03.110 and Southern Indian Health Council, 02:21:03.110 --> 02:21:05.200 which represent all the different tribal communities 02:21:05.200 --> 02:21:06.770 throughout our service territory. 02:21:06.770 --> 02:21:08.880 And why that's really important is it gives us 02:21:08.880 --> 02:21:11.363 that direct link in providing services. 02:21:15.373 --> 02:21:16.210 So for example, prior to the season, 02:21:16.210 --> 02:21:18.090 with those two partners to identify needs, 02:21:18.090 --> 02:21:20.170 and the two that we really heard 02:21:21.151 --> 02:21:23.000 were resiliency items and generators. 02:21:23.000 --> 02:21:24.240 So in advance of the season, 02:21:24.240 --> 02:21:26.473 we did go out and we distributed 02:21:26.473 --> 02:21:28.790 all the requested resiliency items for those communities. 02:21:28.790 --> 02:21:29.860 But the generators, I think, 02:21:29.860 --> 02:21:32.090 was a really eye-opening moment for us, 02:21:32.090 --> 02:21:34.890 where we realized we needed to streamline 02:21:34.890 --> 02:21:38.100 the delivery process specific to tribal communities. 02:21:38.100 --> 02:21:39.400 So we partnered with, again, 02:21:39.400 --> 02:21:40.900 the Indian Health Council 02:21:40.900 --> 02:21:43.890 and our Generator Delivery Organization 02:21:43.890 --> 02:21:46.770 to allow the Indian Health Council to direct 02:21:46.770 --> 02:21:49.560 where those generators should go and kind of streamline 02:21:49.560 --> 02:21:52.380 that enrollment process to make it easy. 02:21:52.380 --> 02:21:54.710 So again, we will continue to work very closely 02:21:54.710 --> 02:21:57.790 with our partners in the tribal community going forward. 02:21:57.790 --> 02:21:59.625 I also just wanted to build, 02:21:59.625 --> 02:22:01.820 we did have the opportunity to also in addition 02:22:01.820 --> 02:22:04.520 to our wildfire safety fairs host 02:22:04.520 --> 02:22:08.940 a joint event with the La Jolla Band of Luiseno Indians 02:22:08.940 --> 02:22:11.165 back in July, which we were able to go 02:22:11.165 --> 02:22:14.570 to their community center and to engage 02:22:14.570 --> 02:22:16.880 with their community, to provide resiliency items, 02:22:16.880 --> 02:22:20.700 backpacks, education, and we're very much looking forward 02:22:21.750 --> 02:22:23.460 to continuing those types of efforts, as Brian mentioned, 02:22:23.460 --> 02:22:27.320 really going into a broader space. 02:22:27.320 --> 02:22:28.400 I do wanna briefly talk 02:22:28.400 --> 02:22:30.970 about our Emergency Operating Center. 02:22:30.970 --> 02:22:33.130 In 2020, we created a dedicated 02:22:33.130 --> 02:22:35.070 Access and Functional News Unit, 02:22:35.070 --> 02:22:37.960 where our entire purpose is really to be there 02:22:37.960 --> 02:22:40.800 to address any customer concerns that come in 02:22:40.800 --> 02:22:43.120 during a PSPS event. 02:22:43.120 --> 02:22:46.470 In 2021, we moved that to report directly 02:22:46.470 --> 02:22:48.250 to our Incident Commander, 02:22:48.250 --> 02:22:50.220 and we also doubled the bench strength of that. 02:22:50.220 --> 02:22:52.740 So wanting to make sure that we're there 02:22:52.740 --> 02:22:54.883 during PSPS to support. 02:22:55.740 --> 02:22:59.370 We also added a couple other support channels in place. 02:22:59.370 --> 02:23:01.510 One of them is an email address. 02:23:01.510 --> 02:23:03.440 So we do have an ASN email address. 02:23:03.440 --> 02:23:06.120 We do try to get the word as much as possible, 02:23:06.120 --> 02:23:08.330 where we're able to directly receive inquiries 02:23:08.330 --> 02:23:11.400 and help address any kind of concerns that come in. 02:23:11.400 --> 02:23:14.120 So we've seen questions about generators, 02:23:14.120 --> 02:23:17.180 around medical baseline enrollment, around planned outages, 02:23:17.180 --> 02:23:19.940 and we've been able to kind of directly work with customers 02:23:19.940 --> 02:23:21.650 to resolve those. 02:23:21.650 --> 02:23:23.550 The other one, though, I wanna mention is we have 02:23:23.550 --> 02:23:25.313 a new AFN landing page. 02:23:26.274 --> 02:23:28.440 And what that means is we wanted to take all 02:23:28.440 --> 02:23:30.740 of the different solutions that are available 02:23:30.740 --> 02:23:32.830 to an individual with access and functionally and put them 02:23:32.830 --> 02:23:36.850 in one place on our website to make it easier to find. 02:23:36.850 --> 02:23:39.493 So that has been a useful tool as well. 02:23:41.430 --> 02:23:44.830 Let see, I'll finish a couple more points. 02:23:44.830 --> 02:23:48.350 I do wanna talk a little bit around targeting 02:23:48.350 --> 02:23:50.000 of outreaching solutions. 02:23:50.000 --> 02:23:53.100 The course, a key element of our plan has been to make sure 02:23:53.100 --> 02:23:55.240 that individuals are aware of what services 02:23:55.240 --> 02:23:57.340 are available to them. 02:23:57.340 --> 02:24:00.100 Zoraya did a fantastic job of really doing 02:24:00.100 --> 02:24:03.250 a dedicated campaign around 211 and driving individuals 02:24:03.250 --> 02:24:05.830 to call 211 for assistance. 02:24:05.830 --> 02:24:08.840 But another component that's been, a key focus of ours 02:24:08.840 --> 02:24:11.930 since last year has been around AFN identification, 02:24:11.930 --> 02:24:15.330 and really proactively going out there and trying 02:24:15.330 --> 02:24:17.870 to reach out to customers, first off, 02:24:17.870 --> 02:24:20.513 allow them to self-identify, if they're interested, 02:24:21.664 --> 02:24:22.650 but then we can send 02:24:22.650 --> 02:24:27.170 specific targeted preparedness materials, communications, 02:24:27.170 --> 02:24:31.403 and also solutions like generators out to those customers. 02:24:32.590 --> 02:24:33.850 Let's see. 02:24:33.850 --> 02:24:37.350 And then I'll just finish on community resource centers. 02:24:37.350 --> 02:24:40.500 So community resource centers were a key focus, again, 02:24:40.500 --> 02:24:41.830 this year will continue to be, 02:24:41.830 --> 02:24:45.100 but really around ensuring that they're comfortable 02:24:45.100 --> 02:24:47.660 for individuals with Access and Functional Needs. 02:24:47.660 --> 02:24:50.681 So some of the enhancements we put in there this year, 02:24:50.681 --> 02:24:52.460 and a lot of these stem from feedback we received 02:24:52.460 --> 02:24:55.160 from the Statewide Council and our other stakeholders, 02:24:56.041 --> 02:24:59.290 were around privacy screens, around enhanced signage, 02:24:59.290 --> 02:25:00.733 dedicated parking, 02:25:01.835 --> 02:25:04.410 and then onsite American Sign Language translation, 02:25:04.410 --> 02:25:05.750 which is done through a tablet. 02:25:05.750 --> 02:25:08.900 So if there's an individual who needs assistance, 02:25:08.900 --> 02:25:11.966 any of our representatives that are working 02:25:11.966 --> 02:25:13.303 at that Community Resource Center 02:25:13.303 --> 02:25:15.749 have the ability to pull up their tablets and do 02:25:15.749 --> 02:25:17.120 a direct translation. 02:25:17.120 --> 02:25:18.787 So on the next slide, 02:25:18.787 --> 02:25:21.230 I'm gonna cover more on the Thanksgiving Event specifically, 02:25:21.230 --> 02:25:24.360 but why don't I pause there in case there's any questions 02:25:24.360 --> 02:25:25.773 or comments on this slide? 02:25:30.140 --> 02:25:31.678 Yes, please go ahead. 02:25:31.678 --> 02:25:32.983 I have a question, Danielle. 02:25:35.300 --> 02:25:37.960 We talked to Southern California Edison a lot 02:25:37.960 --> 02:25:39.570 about their Battery Program, 02:25:39.570 --> 02:25:41.330 and I heard your description 02:25:41.330 --> 02:25:44.220 of what sounds like it's Generator Program. 02:25:44.220 --> 02:25:46.730 Is that, are you using that term to refer 02:25:48.027 --> 02:25:50.840 to batteries as well, or are these gas generators 02:25:50.840 --> 02:25:55.640 or so, and also, I guess my question, the second part, 02:25:55.640 --> 02:25:58.990 which is a lot of what you seem to emphasize 02:25:58.990 --> 02:26:03.293 was delivering generators during an event. 02:26:03.293 --> 02:26:04.380 And so wanted to know a little bit more 02:26:04.380 --> 02:26:09.380 about as backup power supply options that could be put 02:26:09.583 --> 02:26:11.683 into place prior to an event. 02:26:13.100 --> 02:26:15.010 Thank you, President Reynolds. 02:26:15.010 --> 02:26:16.970 Most of that, again, I don't wanna feel 02:26:16.970 --> 02:26:18.363 my colleague Thunder, 02:26:19.406 --> 02:26:20.940 but Jon Kochik on the next section is gonna go into those 02:26:20.940 --> 02:26:23.420 in detail, but thank you for the question, 02:26:23.420 --> 02:26:26.280 particular around generators versus batteries. 02:26:26.280 --> 02:26:29.870 I am specifically referring to rechargeable batteries 02:26:29.870 --> 02:26:33.083 that we send out for our individuals' Medical Baseline 02:26:33.083 --> 02:26:34.200 and Access and Functional Needs, 02:26:34.200 --> 02:26:37.506 but Jon is gonna spend some time going through kind 02:26:37.506 --> 02:26:38.350 of all the programs available 02:26:39.243 --> 02:26:40.130 and going through more specific numbers and goals 02:26:40.130 --> 02:26:41.130 in the next section. 02:26:42.560 --> 02:26:44.018 Okay, got it. 02:26:44.018 --> 02:26:45.670 So that term means backup energy generation, 02:26:45.670 --> 02:26:48.788 not gas generators, and it's meant to include batteries. 02:26:48.788 --> 02:26:50.674 Okay. Yes, thank you. 02:26:50.674 --> 02:26:52.474 Some of them are not gas generators. 02:26:57.320 --> 02:26:58.821 Okay. 02:26:58.821 --> 02:26:59.654 Can we go ahead to the next slide, 02:26:59.654 --> 02:27:00.640 and I'll talk a little bit more 02:27:00.640 --> 02:27:02.090 about our Thanksgiving Event? 02:27:06.150 --> 02:27:07.523 Thank you very much. 02:27:09.030 --> 02:27:13.870 So we're all well aware that SDG&E's only event last year 02:27:13.870 --> 02:27:18.060 did unfortunately occur on PSPS, I'm sorry, on Thanksgiving, 02:27:18.060 --> 02:27:19.240 and we worked very closely 02:27:19.240 --> 02:27:21.650 with our local AFN resource partners, 02:27:21.650 --> 02:27:24.760 including 211, FACT, Salvation Army, 02:27:24.760 --> 02:27:27.874 the San Diego Food Bank, our tribal communities 02:27:27.874 --> 02:27:29.080 and many others to revise the course 02:27:29.080 --> 02:27:31.930 during that PSPS activation. 02:27:31.930 --> 02:27:35.005 Again, we did have no cost hotel stays, 02:27:35.005 --> 02:27:36.130 accessible transportation and other forms 02:27:36.130 --> 02:27:37.870 of support available. 02:27:37.870 --> 02:27:42.870 In total, 211 received about 35 calls related to that PSPS, 02:27:44.038 --> 02:27:47.010 of which five of those were requests for services. 02:27:47.010 --> 02:27:49.780 Of those, one customer requested 02:27:49.780 --> 02:27:51.080 round-trip transportation, 02:27:51.938 --> 02:27:54.480 and four hotel nights were provided. 02:27:54.480 --> 02:27:58.750 We did have emergency backup batteries on hand, 02:27:58.750 --> 02:28:00.400 but we did not receive any requests 02:28:00.400 --> 02:28:02.503 for those during that PSPS. 02:28:03.440 --> 02:28:06.310 One opportunity that was key is we did leverage 02:28:06.310 --> 02:28:08.240 San Diego County Partner Relay Network 02:28:08.240 --> 02:28:10.250 as well as our energy solutions partners 02:28:10.250 --> 02:28:14.880 that we've been talking a lot about to provide daily updates 02:28:14.880 --> 02:28:16.200 for support and coordination 02:28:16.200 --> 02:28:18.708 and to help amplify our messaging, 02:28:18.708 --> 02:28:21.950 and we were able to reach about 725 AFN partners 02:28:21.950 --> 02:28:24.530 through that about the PSPS. 02:28:24.530 --> 02:28:27.737 This does also include frequent updates 02:28:27.737 --> 02:28:29.969 to our supporting partners like 211, FACT 02:28:29.969 --> 02:28:30.919 and Salvation Army, 02:28:32.402 --> 02:28:34.769 as well as our network of paratransit agencies and a lot 02:28:34.769 --> 02:28:36.850 of other key partners, including those 40 02:28:36.850 --> 02:28:38.397 I mentioned that specifically support 02:28:38.397 --> 02:28:40.293 the high-fire threat district. 02:28:41.710 --> 02:28:44.280 We did have three community resource centers open 02:28:44.280 --> 02:28:46.830 in a drive-through format for that PSPS 02:28:47.935 --> 02:28:49.460 offering resiliency items, 02:28:49.460 --> 02:28:52.110 again, the same solutions, no cost with health stays, 02:28:53.210 --> 02:28:55.440 backup batteries, et cetera. 02:28:55.440 --> 02:28:58.120 And I did wanna share with this team though, 02:28:58.120 --> 02:29:00.740 our biggest challenge that we face on the AFN side 02:29:00.740 --> 02:29:03.490 during this event, and that was around warm food. 02:29:03.490 --> 02:29:07.140 So we had planned to be able to provide warm food as needed 02:29:07.140 --> 02:29:10.750 during a PSPS, and we had contracted with a couple 02:29:10.750 --> 02:29:12.990 of different catering companies in advance to be prepared 02:29:12.990 --> 02:29:14.580 to do that. 02:29:14.580 --> 02:29:17.070 However, it turns out it is very difficult to get 02:29:17.070 --> 02:29:20.450 a large amount of meals delivered on Thanksgiving 02:29:20.450 --> 02:29:22.080 out to a lot of these communities. 02:29:22.080 --> 02:29:24.193 So we, luckily we were able to, 02:29:25.787 --> 02:29:26.670 we were able to make a lot of calls 02:29:26.670 --> 02:29:28.989 and get about 600 meals delivered 02:29:28.989 --> 02:29:31.010 to our community resource centers 02:29:31.010 --> 02:29:36.010 and also to one impacted community, that needed them. 02:29:36.050 --> 02:29:38.806 So we were able to get those on both the Thursday 02:29:38.806 --> 02:29:39.639 and the Friday. 02:29:39.639 --> 02:29:40.660 What we actually found 02:29:40.660 --> 02:29:43.480 was that we didn't need nearly that many meals. 02:29:43.480 --> 02:29:46.550 We only saw, I think about 20 consumed 02:29:46.550 --> 02:29:48.480 at each of the, season in that neighborhood. 02:29:48.480 --> 02:29:50.910 So we had a lot of extra food on hand, 02:29:50.910 --> 02:29:52.570 and luckily we were able to donate that 02:29:52.570 --> 02:29:56.540 to a food event with the Filipino Veterans Association Hall 02:29:56.540 --> 02:29:59.310 the next day was a senior food distribution. 02:29:59.310 --> 02:30:02.450 But I think two key lessons that we learned from that, one, 02:30:02.450 --> 02:30:05.930 we need have a much deeper bench strength on food support, 02:30:05.930 --> 02:30:08.490 just in case the worst case scenario does happen 02:30:08.490 --> 02:30:11.510 and we have a PSPS on Thanksgiving, 02:30:11.510 --> 02:30:12.760 so we'll be prepared for that. 02:30:12.760 --> 02:30:14.370 And then the other key lesson 02:30:14.370 --> 02:30:17.420 was really around sustainable strategy 02:30:17.420 --> 02:30:18.770 for food waste, right? 02:30:18.770 --> 02:30:21.100 Again, we were fortunate to be able to connect 02:30:21.100 --> 02:30:23.740 with some partners and put all of that food to good use, 02:30:23.740 --> 02:30:25.910 but that's something that we are going to streamline 02:30:25.910 --> 02:30:28.090 for the future as well. 02:30:28.090 --> 02:30:30.847 So that is the end of my presentation. 02:30:30.847 --> 02:30:32.070 Why don't I pause there for questions, 02:30:32.070 --> 02:30:34.210 and then I can turn that over, if there are none, 02:30:34.210 --> 02:30:36.633 to Jon to talk about our Backup Battery Program. 02:30:40.330 --> 02:30:41.290 Okay. 02:30:41.290 --> 02:30:43.277 I'd like to introduce Jon Kochik. 02:30:45.780 --> 02:30:47.215 Thanks, Danielle. 02:30:47.215 --> 02:30:48.048 Hi, everyone. 02:30:48.048 --> 02:30:49.880 Thanks for giving a chance to dive a little bit deeper 02:30:49.880 --> 02:30:52.680 into our Backup Battery Generator Program. 02:30:52.680 --> 02:30:54.780 So you can flip to the next slide, please. 02:30:57.380 --> 02:31:02.319 So I'll walk through each of these three programs 02:31:02.319 --> 02:31:05.114 so that you get a better sense of these. 02:31:05.114 --> 02:31:06.240 And I'll with the one on the left, 02:31:06.240 --> 02:31:07.810 the Generator Grant Program, 02:31:07.810 --> 02:31:11.430 and for context, this one is pretty consistent 02:31:11.430 --> 02:31:16.430 with Edison's Critical Care Backup Battery Program. 02:31:16.460 --> 02:31:20.240 It provides those backup battery, portable batteries 02:31:20.240 --> 02:31:22.720 to our most vulnerable customers, 02:31:22.720 --> 02:31:25.180 meaning those that are on Medical Baseline 02:31:25.180 --> 02:31:27.590 and have access and functional needs and live 02:31:27.590 --> 02:31:30.300 within the high-fire threat district. 02:31:30.300 --> 02:31:33.140 The battery unit is provided at no charge to ensure 02:31:33.140 --> 02:31:36.943 we help these customers. When they experience PSPS events. 02:31:37.902 --> 02:31:38.797 (Jon clears throat) 02:31:38.797 --> 02:31:39.630 Looking at 2021, 02:31:39.630 --> 02:31:44.203 we delivered 2,310 batteries to this audience, 02:31:45.070 --> 02:31:47.640 exceeding our target of 2,000. 02:31:47.640 --> 02:31:50.580 Program went live in 2019, and to date, 02:31:50.580 --> 02:31:53.923 we've delivered almost 3,800 batteries to this audience. 02:31:55.070 --> 02:31:58.180 The number that we've delivered has increased each year, 02:31:58.180 --> 02:32:00.820 and the program continues to be highly valued 02:32:00.820 --> 02:32:03.820 by our customers, as you can see, the customer responses 02:32:03.820 --> 02:32:06.263 on customer satisfaction and preparedness. 02:32:07.520 --> 02:32:10.562 We also, and Danielle touched on this, 02:32:10.562 --> 02:32:11.395 partnered more closely this year 02:32:11.395 --> 02:32:13.480 with our Tribal Relations Liaisons 02:32:13.480 --> 02:32:15.010 and Indian Health Councils 02:32:15.010 --> 02:32:17.440 to make sure that they had information and can spread 02:32:17.440 --> 02:32:19.180 the word on these programs to make sure 02:32:19.180 --> 02:32:21.509 that those vulnerable customers 02:32:21.509 --> 02:32:24.100 in the tribal communities could participate. 02:32:24.100 --> 02:32:29.100 For 2022, we are increasing our target from 2,000 02:32:29.430 --> 02:32:31.250 to 3,000 battery deliveries 02:32:31.250 --> 02:32:33.050 to reach another significant portion 02:32:34.004 --> 02:32:35.610 of these vulnerable customers. 02:32:35.610 --> 02:32:39.320 We look closely at the customer data to proactively identify 02:32:39.320 --> 02:32:42.400 these customer who meet the criteria program and reach out 02:32:42.400 --> 02:32:44.470 to them to schedule the delivery. 02:32:44.470 --> 02:32:46.730 So we do, we schedule them 02:32:46.730 --> 02:32:50.570 and deliver these proactively, in addition to what Danielle 02:32:50.570 --> 02:32:53.770 was talking about, so we kind of hit it from both sides. 02:32:53.770 --> 02:32:56.000 We make sure they have them when they're ready, 02:32:56.000 --> 02:32:59.330 but then if there are some that don't, when they need it, 02:32:59.330 --> 02:33:00.936 we're able to deliver on demand, 02:33:00.936 --> 02:33:05.433 fully charged within the one to four hours at the most. 02:33:08.351 --> 02:33:11.720 So our goal is to reach all of those customers 02:33:13.270 --> 02:33:15.170 in the high-fire threat district that enroll 02:33:15.170 --> 02:33:19.280 to Medical Baseline and qualify as AFN 02:33:19.280 --> 02:33:22.940 while we still do prioritize those who experience 02:33:22.940 --> 02:33:25.103 the most PSPS events. 02:33:26.010 --> 02:33:29.070 But I wanted to kind of summarize this progress and plan. 02:33:29.070 --> 02:33:32.270 I know that, I'm sure Rechtschaffen had questions 02:33:32.270 --> 02:33:35.810 on that before in terms of what is the total number. 02:33:35.810 --> 02:33:38.851 And so our total number is about 11,000, and so far, 02:33:38.851 --> 02:33:42.091 we've delivered about 3,800, and then as we plan, 02:33:42.091 --> 02:33:47.091 so this is about third, and then if we add another 3,000 02:33:48.100 --> 02:33:51.260 on top of that, we'll get pretty close to 60% 02:33:51.260 --> 02:33:55.977 of that total 11,000 or so of customers. 02:33:57.690 --> 02:34:00.150 And then in terms of continuous improvement, 02:34:00.150 --> 02:34:02.571 we have a bullet there continuing 02:34:02.571 --> 02:34:04.820 to evaluate proposals for program support 02:34:04.820 --> 02:34:07.980 that we're in our, beginning our fourth year really 02:34:07.980 --> 02:34:10.990 of delivering this program, and so it seems prudent 02:34:12.607 --> 02:34:15.220 to just be looking at proposals that focus on making sure 02:34:15.220 --> 02:34:17.020 we're looking closely at costs well, 02:34:17.020 --> 02:34:19.823 continuing to ensure high quality service. 02:34:23.560 --> 02:34:27.860 So, going to the next one, the Generator Assistance Program, 02:34:27.860 --> 02:34:29.680 this is where we offer a rebate program 02:34:29.680 --> 02:34:33.200 for portable fuel generator and backup battery 02:34:33.200 --> 02:34:36.630 or portable power stations for qualifying customers 02:34:36.630 --> 02:34:39.080 in the high-fire threat district. 02:34:39.080 --> 02:34:42.970 It's a $300 rebate for those customers, 02:34:42.970 --> 02:34:45.000 plus if they are a care customer, 02:34:45.000 --> 02:34:49.063 they get an additional $150 to offset the cost of those. 02:34:50.113 --> 02:34:54.880 In 2021, we provided 735 rebates, 02:34:54.880 --> 02:34:56.540 which was a little less than our target, 02:34:56.540 --> 02:34:58.240 which was based on 2020, 02:35:00.170 --> 02:35:02.783 were fewer activations last year, 02:35:02.783 --> 02:35:06.073 we're thinking that probably drove less participation in it. 02:35:08.040 --> 02:35:10.780 To date, the program has provided over 2,000 rebates 02:35:10.780 --> 02:35:13.150 in the last two years, with a solid level 02:35:13.150 --> 02:35:16.390 of customer satisfaction with the program. 02:35:16.390 --> 02:35:18.510 The program will continue into 2022, 02:35:18.510 --> 02:35:23.180 and we're gonna target 1,250 customers again, 02:35:23.180 --> 02:35:26.210 and are updating our rebate process to seek 02:35:26.210 --> 02:35:30.210 to allow purchases at a wider selection of retailers, 02:35:30.210 --> 02:35:33.776 and identify more models that qualify for rebate 02:35:33.776 --> 02:35:35.970 while still meeting safety requirements 02:35:35.970 --> 02:35:39.650 to make sure that inventory is isn't an issue, 02:35:39.650 --> 02:35:42.120 and that customers have flexibility 02:35:42.120 --> 02:35:46.563 in the generators and backup power options that they choose. 02:35:48.130 --> 02:35:49.820 Going to the right hand, 02:35:49.820 --> 02:35:51.750 when the Fixed Backup Power Program, 02:35:51.750 --> 02:35:54.610 this is the one that provides a permanent generator 02:35:54.610 --> 02:35:57.350 to those customers who have experienced a high number 02:35:57.350 --> 02:35:59.980 of PSPS events and are not really able 02:35:59.980 --> 02:36:03.340 to be feasibly reached by grid hardening events. 02:36:03.340 --> 02:36:05.830 In 2021, the program continued to serve 02:36:05.830 --> 02:36:08.470 a growing number of customers, 02:36:08.470 --> 02:36:13.110 with over 465 formerly agreeing to install a generator, 02:36:13.110 --> 02:36:16.980 and over 350 operational by the end of the year. 02:36:16.980 --> 02:36:19.220 The program also began installing 02:36:19.220 --> 02:36:23.290 solar plus storage backup power solutions 02:36:23.290 --> 02:36:25.160 for two mobile home parks, 02:36:25.160 --> 02:36:27.970 providing a cleaner option for resiliency for customers, 02:36:27.970 --> 02:36:29.680 and the team will continue evaluating 02:36:29.680 --> 02:36:33.820 non-fossil fuel options into 2022. 02:36:33.820 --> 02:36:38.263 Total target for this coming year is larger than it's been. 02:36:39.329 --> 02:36:40.960 We keep trying to expand and increasing each year. 02:36:40.960 --> 02:36:43.233 So it'll be 470 generators, 02:36:44.320 --> 02:36:47.373 and installations are already happening in 2022. 02:36:48.450 --> 02:36:51.350 And in addition to the plans to help residential customers 02:36:51.350 --> 02:36:52.250 with this program, 02:36:53.558 --> 02:36:55.295 the team is identifying additional mobile home parks, 02:36:55.295 --> 02:36:57.080 schools, community resource centers 02:36:57.080 --> 02:37:00.503 and other critical facilities, for this program. 02:37:02.550 --> 02:37:03.550 So I'll pause there. 02:37:06.260 --> 02:37:09.660 Jon, thank you for anticipating my question 02:37:09.660 --> 02:37:11.183 about the denominator. 02:37:12.630 --> 02:37:14.033 You bet. 02:37:14.033 --> 02:37:15.540 The portable batteries, 02:37:15.540 --> 02:37:19.550 they are sized to power 02:37:19.550 --> 02:37:21.840 some medical devices and other appliances 02:37:21.840 --> 02:37:25.505 that they're not power walls or things like that, 02:37:25.505 --> 02:37:26.338 I assume, right? 02:37:26.338 --> 02:37:27.300 That's right. 02:37:27.300 --> 02:37:28.776 That's right. 02:37:28.776 --> 02:37:31.083 3,000 watt hours of storage. 02:37:31.980 --> 02:37:32.920 That's right. 02:37:32.920 --> 02:37:35.378 It's not a permanent power wall. 02:37:35.378 --> 02:37:37.263 It's mobile portable, it's on wheels. 02:37:39.540 --> 02:37:40.373 Yeah. 02:37:42.270 --> 02:37:43.717 Okay. 02:37:43.717 --> 02:37:44.910 But (clears throat) it's portable, 02:37:44.910 --> 02:37:47.899 but once a customer gets it, 02:37:47.899 --> 02:37:49.149 it stays with a customer. 02:37:50.160 --> 02:37:54.130 It's not a shared backup the way that some 02:37:54.130 --> 02:37:55.400 that you were refer to 02:37:55.400 --> 02:37:57.730 which are dispatched based on someone's need 02:37:57.730 --> 02:38:00.580 at a particular community resource center 02:38:00.580 --> 02:38:02.200 or something like that? 02:38:02.200 --> 02:38:03.140 Correct. 02:38:03.140 --> 02:38:04.710 That's right. 02:38:04.710 --> 02:38:07.640 It stays with the customer, and really it's intended 02:38:07.640 --> 02:38:09.390 to be inside. 02:38:09.390 --> 02:38:12.050 So that's why it's meant to be portable 02:38:12.050 --> 02:38:15.330 so people can move it if they need the refrigerator 02:38:15.330 --> 02:38:18.763 to be charged or their medical device. 02:38:20.470 --> 02:38:22.780 And so it's sized to be able to do those, 02:38:22.780 --> 02:38:26.033 but yet still be able to be moved around. 02:38:26.950 --> 02:38:28.335 Got it. 02:38:28.335 --> 02:38:29.168 Thank you. 02:38:29.168 --> 02:38:30.001 You bet. 02:38:32.830 --> 02:38:34.580 And could you talk a little bit more 02:38:34.580 --> 02:38:37.770 about the fixed backup option? 02:38:37.770 --> 02:38:40.054 I wanted to make sure I understood 02:38:40.054 --> 02:38:43.130 the, what is the, is there subsidy provided there, 02:38:43.130 --> 02:38:46.293 or is this just kind of matching these with customers? 02:38:47.310 --> 02:38:49.590 So what is the assistance that you're providing, 02:38:49.590 --> 02:38:51.640 and then who would be eligible for those? 02:38:53.730 --> 02:38:57.840 So those that are eligible, 02:38:57.840 --> 02:39:02.740 and we use our risk spend efficiency model 02:39:02.740 --> 02:39:04.180 to figure this out, 02:39:04.180 --> 02:39:07.160 we look closely at those customers 02:39:07.160 --> 02:39:12.160 that have traditionally seen a high number of PSPS events, 02:39:14.100 --> 02:39:17.140 and in looking at our grid-hardening events 02:39:17.140 --> 02:39:19.940 on circuits or, devices 02:39:19.940 --> 02:39:23.980 that are not likely to be able to be reached 02:39:23.980 --> 02:39:27.670 by hardening efforts in a near future. 02:39:27.670 --> 02:39:31.910 And so the idea is they are provided 02:39:31.910 --> 02:39:36.910 a large diesel generator that is installed at their home 02:39:38.640 --> 02:39:40.520 for the residential customers, 02:39:40.520 --> 02:39:44.750 and it provides them a full backup power resiliency 02:39:46.097 --> 02:39:50.313 during PSPS events. 02:39:54.770 --> 02:39:58.260 And then as well, looking at some mobile home parks 02:39:58.260 --> 02:40:02.950 in the high-fire threat district and some schools as well 02:40:02.950 --> 02:40:07.041 so that those, more community centers 02:40:07.041 --> 02:40:09.223 have resilient backup power. 02:40:11.300 --> 02:40:12.217 Okay, thank you. 02:40:13.478 --> 02:40:14.311 You bet. 02:40:15.281 --> 02:40:16.114 Could you speak a little bit 02:40:16.114 --> 02:40:18.800 to the size of the mobile home park solar 02:40:18.800 --> 02:40:20.960 and storage systems that you've installed? 02:40:22.970 --> 02:40:24.743 That is a good question. 02:40:25.710 --> 02:40:30.400 And I might want to see 02:40:30.400 --> 02:40:34.040 if Brian D'Agostino was still on the line 02:40:34.040 --> 02:40:38.823 and have a little bit more information, on- 02:40:40.630 --> 02:40:41.528 Yeah. 02:40:41.528 --> 02:40:42.443 Yeah. 02:40:42.443 --> 02:40:43.921 Thanks, Brian. 02:40:43.921 --> 02:40:44.835 Yeah, absolutely. 02:40:44.835 --> 02:40:45.850 And you know what we went with is when it comes down 02:40:45.850 --> 02:40:48.860 to the exact size, I would have to get back to you 02:40:48.860 --> 02:40:51.720 on the exact specs, but in, with Generac, 02:40:51.720 --> 02:40:54.850 you see here that we had these generators. 02:40:54.850 --> 02:40:56.130 And really what we focused on 02:40:56.130 --> 02:40:57.900 is not only with the mobile home parks, 02:40:57.900 --> 02:40:59.560 but also with Ramona Elementary, 02:40:59.560 --> 02:41:01.340 Potrero Elementary, 02:41:01.340 --> 02:41:03.690 several of our community resource centers, 02:41:03.690 --> 02:41:05.860 some very critical water pumps. 02:41:05.860 --> 02:41:08.580 We're finding we're using Generac battery wall, 02:41:08.580 --> 02:41:10.020 in the particular case of one 02:41:10.020 --> 02:41:13.070 of the highest impact mobile home parks, which is on one 02:41:13.070 --> 02:41:15.920 of those free impacted circuits, 02:41:15.920 --> 02:41:19.120 it's, we're actually looking at solar panels 02:41:19.120 --> 02:41:22.850 and two battery walls, is what it actually took. 02:41:22.850 --> 02:41:24.340 And four years ago 02:41:24.340 --> 02:41:26.270 when we were originally assessing this, 02:41:26.270 --> 02:41:30.460 there was a much bigger cost differentiator between a lot 02:41:30.460 --> 02:41:32.510 of the generators that you see in the picture there 02:41:32.510 --> 02:41:36.610 in the battery walls, but becoming much more cost-effective, 02:41:36.610 --> 02:41:39.540 and it's becoming, it's starting 02:41:39.540 --> 02:41:41.870 to, we're looking at integration of more and more 02:41:41.870 --> 02:41:45.430 of the battery walls into this program moving forward 02:41:45.430 --> 02:41:47.063 for numerous reasons, 02:41:48.000 --> 02:41:51.010 but we'll have to get back to you on the exact size 02:41:51.010 --> 02:41:52.373 of that generator. 02:41:54.290 --> 02:41:55.650 Appreciated, thank you. 02:41:55.650 --> 02:41:56.483 Yes. 02:42:03.302 --> 02:42:04.195 Okay. 02:42:04.195 --> 02:42:05.106 Thanks so much. 02:42:05.106 --> 02:42:06.300 If there aren't any other questions, I can hand it over 02:42:06.300 --> 02:42:07.173 to Mona Freels. 02:42:11.950 --> 02:42:13.830 Great, thank you very much. 02:42:13.830 --> 02:42:16.180 And thanks for the opportunity to present a little bit 02:42:16.180 --> 02:42:18.271 about our lessons learned. 02:42:18.271 --> 02:42:20.540 And some of our team members integrated some 02:42:20.540 --> 02:42:21.950 of the lessons learned for the season 02:42:21.950 --> 02:42:23.610 throughout the presentation. 02:42:23.610 --> 02:42:25.870 I wanted to share just a few additional operational 02:42:25.870 --> 02:42:27.600 or logistical lessons learned, 02:42:27.600 --> 02:42:29.650 and maybe expand a little bit on some of the ones 02:42:29.650 --> 02:42:31.220 that they mentioned. 02:42:31.220 --> 02:42:32.920 Can we get the next slide, please? 02:42:33.920 --> 02:42:35.130 Thank you. 02:42:35.130 --> 02:42:36.430 So one of the things that we looked at 02:42:36.430 --> 02:42:38.480 was really the increased number 02:42:38.480 --> 02:42:42.050 of our new Emergency Operations Center responders. 02:42:42.050 --> 02:42:45.560 So we have an average of about a 40% annual attrition rate 02:42:45.560 --> 02:42:47.200 with EOC responders, 02:42:47.200 --> 02:42:50.300 and that is responders are mobile in terms 02:42:50.300 --> 02:42:52.970 of they may take another position within the company, 02:42:52.970 --> 02:42:57.460 but no longer provides them that EOC response opportunity, 02:42:57.460 --> 02:42:59.790 or they may leave the company, they may retire. 02:42:59.790 --> 02:43:03.870 So for a number of reasons, we average about 40%. 02:43:03.870 --> 02:43:06.640 And so with the continuous improvement that we have 02:43:06.640 --> 02:43:08.400 in our Virtual EOC Environment, 02:43:08.400 --> 02:43:11.510 which is currently our primary EOC response tool 02:43:11.510 --> 02:43:14.400 due to COVID, that training 02:43:14.400 --> 02:43:18.660 is a continuous, ongoing process that we're looking at, 02:43:18.660 --> 02:43:20.450 and we really have had to diversify 02:43:20.450 --> 02:43:22.140 both the training methodologies 02:43:22.140 --> 02:43:25.490 as well as our delivery modalities in this virtual world 02:43:25.490 --> 02:43:26.870 that we've been living in. 02:43:26.870 --> 02:43:29.660 So one of the things that we've done is in 2021, 02:43:29.660 --> 02:43:32.290 we invested in actually developing 02:43:32.290 --> 02:43:34.010 a Training and Exercise Division 02:43:34.010 --> 02:43:35.453 within Emergency Management, 02:43:36.440 --> 02:43:39.350 and we've hired training specialists. 02:43:39.350 --> 02:43:43.350 So FEMA Master Training and Exercise Practitioners, 02:43:43.350 --> 02:43:48.170 as well as curriculum instructional practitioners, 02:43:48.170 --> 02:43:52.440 and really what we're hoping is that by making this a focus 02:43:52.440 --> 02:43:54.020 on training and exercise, 02:43:54.020 --> 02:43:56.300 we can enhance both the development 02:43:56.300 --> 02:44:03.260 of, and the focus on our training, our exercising, 02:44:03.260 --> 02:44:05.853 as well as the tracking of all of that. 02:44:06.740 --> 02:44:09.840 And so as we lean towards the credentialing 02:44:09.840 --> 02:44:13.210 for, for some of our EOC responder, 02:44:13.210 --> 02:44:18.210 ensuring that we have that really formalized as a process. 02:44:18.360 --> 02:44:21.880 Additionally, our Public Safety Partner Notification System, 02:44:21.880 --> 02:44:25.462 we recognized in the Thanksgiving Event, 02:44:25.462 --> 02:44:27.540 we had a safe-coding issue. 02:44:27.540 --> 02:44:29.410 So we recognized that, or we identified 02:44:29.410 --> 02:44:31.340 that there were eight individuals 02:44:31.340 --> 02:44:34.310 who did not receive their initial notification. 02:44:34.310 --> 02:44:36.330 And that's not to say that the organizations 02:44:36.330 --> 02:44:37.650 were not notified, 02:44:37.650 --> 02:44:39.800 it was eight individuals within organizations. 02:44:39.800 --> 02:44:43.410 So for example, the City of Poway, 02:44:43.410 --> 02:44:45.510 the senior and elected officials were notified, 02:44:45.510 --> 02:44:47.100 the Fire Chief was notified. 02:44:47.100 --> 02:44:49.260 The one individual, the Emergency Manager 02:44:49.260 --> 02:44:51.213 did not get their initial notification. 02:44:52.100 --> 02:44:54.420 Because we have great relationships with our partners, 02:44:54.420 --> 02:44:57.680 she immediately was able to bring that to our attention. 02:44:57.680 --> 02:45:00.420 We went through with our IT Department, looked at the flags, 02:45:00.420 --> 02:45:03.403 found eight individuals that were incorrectly coded, 02:45:04.683 --> 02:45:07.270 and then corrected that issue and then resent 02:45:07.270 --> 02:45:09.970 those initial communications to those eight individuals. 02:45:09.970 --> 02:45:12.837 But again, the organizations themselves, 02:45:12.837 --> 02:45:14.710 other individuals were notified. 02:45:14.710 --> 02:45:17.010 We have since looked at all of our flagging 02:45:17.010 --> 02:45:19.710 within our Public Safety Partner Database, 02:45:19.710 --> 02:45:21.530 found that the reason for that coding 02:45:21.530 --> 02:45:23.170 was there was a duplicate flag, 02:45:23.170 --> 02:45:26.030 so we deleted the duplicate flags 02:45:26.030 --> 02:45:27.593 for any of our partners. 02:45:28.830 --> 02:45:31.200 So that issue has been remedied. 02:45:31.200 --> 02:45:34.990 The next one was looking at our caterers. 02:45:34.990 --> 02:45:39.320 And I think Danielle had mentioned earlier with our AFN 02:45:39.320 --> 02:45:41.000 that on Thanksgiving, it was very difficult 02:45:41.000 --> 02:45:45.308 for our primary caterer get, to provide those resources 02:45:45.308 --> 02:45:46.260 that we needed. 02:45:46.260 --> 02:45:48.550 Luckily, our Logistics Department 02:45:48.550 --> 02:45:50.000 and our Supply Diversity teams 02:45:50.000 --> 02:45:51.770 were able to leverage their relationships 02:45:51.770 --> 02:45:53.530 to fulfill those gaps. 02:45:53.530 --> 02:45:55.090 So ultimately, there was no impact 02:45:55.090 --> 02:45:57.260 to our AFN support programs to ensure 02:45:57.260 --> 02:46:00.700 that they received the meals that they needed. 02:46:00.700 --> 02:46:02.600 And then lastly, had mentioned, 02:46:02.600 --> 02:46:05.113 the customer notifications received spam calls. 02:46:06.470 --> 02:46:10.820 And so, often we find the telco partners don't even know 02:46:10.820 --> 02:46:13.480 that our number has been flagged in spam in their system. 02:46:13.480 --> 02:46:16.890 So in working with them, we have, as I mentioned earlier, 02:46:16.890 --> 02:46:19.550 received confirmation from AT&T that the phone number 02:46:19.550 --> 02:46:22.320 that we use in our auto dial has been removed 02:46:22.320 --> 02:46:24.205 from their spam filter. 02:46:24.205 --> 02:46:25.420 And we anticipate the same will be true 02:46:25.420 --> 02:46:27.090 for the other carriers as we continue 02:46:27.090 --> 02:46:28.240 to follow up with them. 02:46:29.340 --> 02:46:31.120 Additionally, I wanted to expand a little bit 02:46:31.120 --> 02:46:34.690 on, Zoraya had mentioned our Public Safety Partner Portal. 02:46:34.690 --> 02:46:38.540 And so I wanted to talk about some additional enhancements. 02:46:38.540 --> 02:46:41.490 So we have currently over 900 registered users 02:46:41.490 --> 02:46:42.323 to our portal. 02:46:43.250 --> 02:46:45.580 Some enhancements that we've already put into place 02:46:45.580 --> 02:46:50.500 since Thanksgiving is our a portal lists all 02:46:50.500 --> 02:46:52.660 of the communities that are either potentially 02:46:52.660 --> 02:46:54.360 or currently impacted. 02:46:54.360 --> 02:46:56.280 For each one of those communities now, 02:46:56.280 --> 02:47:00.090 we do have a color kind of a slide bar next to it 02:47:00.090 --> 02:47:03.400 that has a color indicator and a percentage in terms 02:47:03.400 --> 02:47:07.010 of what percentage of that community is impacted 02:47:07.010 --> 02:47:09.040 or potentially impacted, 02:47:09.040 --> 02:47:11.780 and then can click on that community and it drops down 02:47:11.780 --> 02:47:14.820 and it'll bring you all of the sectionalizing devices 02:47:14.820 --> 02:47:18.180 that are within that community and their current status. 02:47:18.180 --> 02:47:20.730 So that's a feature that we heard from our focus group 02:47:20.730 --> 02:47:22.880 of partners that would be helpful for them. 02:47:23.822 --> 02:47:24.980 So that enhancement has already been created 02:47:24.980 --> 02:47:26.500 and is in place. 02:47:26.500 --> 02:47:30.050 Future enhancements for our portal in 2022. 02:47:30.050 --> 02:47:32.920 Next week, we will be reengaging the original focus group 02:47:32.920 --> 02:47:36.690 that we put together for the portal to figure out 02:47:36.690 --> 02:47:40.420 what additional functionality they think would be usable. 02:47:40.420 --> 02:47:42.780 The one thing that we have heard from our partners 02:47:42.780 --> 02:47:44.697 is that they want the portal to have 02:47:44.697 --> 02:47:47.640 the better functionality out in the field. 02:47:47.640 --> 02:47:50.600 So with that, in addition to the web-based portal, 02:47:50.600 --> 02:47:53.760 we are adding a mobile-based, a mobile app, 02:47:53.760 --> 02:47:55.520 and that mobile app will give us the ability 02:47:55.520 --> 02:47:57.010 to do push notifications. 02:47:57.010 --> 02:47:59.380 So one of the things that we heard from our partners 02:47:59.380 --> 02:48:03.990 was that during off hours, whether it's weekends 02:48:03.990 --> 02:48:05.610 or after hours, that they don't always have access 02:48:05.610 --> 02:48:08.560 to their work email on their mobile devices. 02:48:08.560 --> 02:48:11.750 And so sometimes the notifications that we you're sending, 02:48:11.750 --> 02:48:14.108 they're not receiving until the next day 02:48:14.108 --> 02:48:15.010 when they're in the office. 02:48:15.010 --> 02:48:19.050 So with having a push notification on a mobile app, 02:48:19.050 --> 02:48:20.270 they will always have that ability 02:48:20.270 --> 02:48:23.630 to get those notifications realtime when we send them. 02:48:23.630 --> 02:48:25.820 So that is currently in process now 02:48:25.820 --> 02:48:27.713 and will be in place later this year. 02:48:29.140 --> 02:48:30.790 With that, are there any questions 02:48:30.790 --> 02:48:32.410 regarding either of the lessons learned 02:48:32.410 --> 02:48:34.210 or our Public Safety Partner Portal? 02:48:40.513 --> 02:48:41.346 Okay. 02:48:41.346 --> 02:48:42.450 Seeing no questions, 02:48:42.450 --> 02:48:43.630 I'm gonna turn it over to Jonathan Woldemariam, 02:48:43.630 --> 02:48:46.180 the Director of our Wildfire Mitigation Department. 02:48:50.770 --> 02:48:51.603 Thank you, Mona. 02:48:51.603 --> 02:48:52.730 Good afternoon. 02:48:52.730 --> 02:48:53.563 It's good to be here, 02:48:53.563 --> 02:48:55.990 and we'll start with the next slide, please, 02:48:55.990 --> 02:48:58.163 and talk about our Microgrid Program. 02:48:59.040 --> 02:49:04.040 We have had the chance to use our micro grids course 02:49:04.360 --> 02:49:06.960 in 2020, where we have four sites, 02:49:06.960 --> 02:49:11.960 mostly desert communities in our Eastern County areas. 02:49:13.290 --> 02:49:18.290 We deployed the microgrids in 2020 in Shelter Valley 02:49:18.430 --> 02:49:20.580 and in Butterfield Ranch, 02:49:20.580 --> 02:49:23.180 which are remote desert communities 02:49:23.180 --> 02:49:24.540 using conventional generators, 02:49:24.540 --> 02:49:28.620 and we have the same opportunity to use those microgrids 02:49:28.620 --> 02:49:32.450 in 2021 during the Thanksgiving PSPS Event, 02:49:32.450 --> 02:49:36.000 that affected around 400 customers that we were able 02:49:36.000 --> 02:49:40.910 to reduce the impacts of PSPS in those two areas. 02:49:40.910 --> 02:49:44.900 We also have used the microgrids 02:49:44.900 --> 02:49:47.150 in the Ramona Air Attack Base, 02:49:47.150 --> 02:49:51.410 which is a critical airport and has been used 02:49:51.410 --> 02:49:55.570 by Cal Fire every year for the air attack missions 02:49:55.570 --> 02:49:57.110 when fires occur. 02:49:57.110 --> 02:50:01.460 And so we have used that as our microgrid also. 02:50:01.460 --> 02:50:05.080 And then Cameron Corners is a Eastern part of our community 02:50:05.080 --> 02:50:09.180 where we have used the microgrid to power up 02:50:09.180 --> 02:50:13.030 some critical infrastructure, like a Cal Fire Station, 02:50:13.030 --> 02:50:16.000 like the medical station, 02:50:16.000 --> 02:50:19.230 that medical hospital that's there, 02:50:19.230 --> 02:50:21.530 and as well as some convenience stores 02:50:21.530 --> 02:50:23.610 and the Border Patrol Station. 02:50:23.610 --> 02:50:27.460 And so all these critical facilities are powered up 02:50:27.460 --> 02:50:29.690 by a microgrid during PSPS events. 02:50:29.690 --> 02:50:32.860 Now, all of these have been deployed 02:50:32.860 --> 02:50:34.610 using conventional generators, 02:50:34.610 --> 02:50:38.830 but our focus in 2021 was to try and start to transition 02:50:38.830 --> 02:50:40.910 over to renewable solutions. 02:50:40.910 --> 02:50:43.540 And so, especially with the Ramona Air Attack Base, 02:50:43.540 --> 02:50:46.600 we were busy installing energy storage, 02:50:46.600 --> 02:50:49.030 going away from a conventional generator, 02:50:49.030 --> 02:50:53.580 and we have completed that in January of this year 02:50:53.580 --> 02:50:57.650 with that being Commissioned at the end of January. 02:50:57.650 --> 02:51:00.000 For the Cameron Corners, it will be completed, 02:51:00.000 --> 02:51:03.059 the transition from the conventional generator 02:51:03.059 --> 02:51:06.090 and putting in solar and energy storage, 02:51:06.090 --> 02:51:07.910 that transition will be completed by the end 02:51:07.910 --> 02:51:12.360 of this quarter, this 2022 quarter by end of March. 02:51:12.360 --> 02:51:15.050 That top left picture is actually a picture 02:51:15.050 --> 02:51:18.350 of Cameron Corners with the solar panels that you see there. 02:51:18.350 --> 02:51:22.320 And as you continue down the solar panels towards the North 02:51:22.320 --> 02:51:25.457 of that picture is where the batteries will go. 02:51:25.457 --> 02:51:27.070 And it's a different battery 02:51:27.070 --> 02:51:29.060 from the normal lithium batteries. 02:51:29.060 --> 02:51:30.950 It's a iron flow battery. 02:51:30.950 --> 02:51:35.340 And this particular battery that we're using is the first 02:51:35.340 --> 02:51:38.420 of its kind that's been commercially deployed. 02:51:38.420 --> 02:51:41.600 We do have experience with flow batteries that we have used 02:51:41.600 --> 02:51:44.890 in our service territory with a vanadium redox battery 02:51:44.890 --> 02:51:46.630 outside of the HFTD. 02:51:46.630 --> 02:51:50.170 So this was a next generation, if you will, of technology 02:51:50.170 --> 02:51:51.662 that we're using 02:51:51.662 --> 02:51:54.160 to help our customers mitigate against PSPS. 02:51:54.160 --> 02:51:57.740 In 2022, we plan on finishing our deployment 02:51:57.740 --> 02:52:01.620 of and the Commissioning of our renewable solutions, 02:52:01.620 --> 02:52:05.510 and also continuing that effort in Butterfield Ranch 02:52:05.510 --> 02:52:07.560 and Shelter Valley, those two sites, 02:52:07.560 --> 02:52:09.250 desert sites that I talked about 02:52:09.250 --> 02:52:11.570 that have about 400 customers that can benefit 02:52:11.570 --> 02:52:14.440 from the microgrid, and they have been using 02:52:14.440 --> 02:52:17.520 our conventional generator, now we're going to transition 02:52:17.520 --> 02:52:19.850 over to solar and energy storage. 02:52:19.850 --> 02:52:23.650 And so we are exploring other solutions as well. 02:52:23.650 --> 02:52:26.450 That bottom left Corner here on the picture, 02:52:26.450 --> 02:52:30.550 what you see there is a mobile energy storage device 02:52:30.550 --> 02:52:33.992 that we used in 2021 during the Thanksgiving PSPS. 02:52:33.992 --> 02:52:36.260 And one of the areas we're using it 02:52:36.260 --> 02:52:40.010 is at Feed America Station to keep the food there 02:52:40.010 --> 02:52:42.170 for emergency purposes refrigerated, 02:52:42.170 --> 02:52:44.700 as well as in one of our community resource centers 02:52:44.700 --> 02:52:49.160 where we do deployed this portable energy storage unit. 02:52:49.160 --> 02:52:51.330 And so we're leveraging technology 02:52:51.330 --> 02:52:53.210 and continue to do that. 02:52:53.210 --> 02:52:54.530 And we are planning 02:52:54.530 --> 02:52:56.670 on using these mobile energy storage units 02:52:57.690 --> 02:52:59.870 also for EV charging out in the HFTD areas 02:52:59.870 --> 02:53:03.320 where customers are, so customers are able to charge 02:53:03.320 --> 02:53:05.953 their batteries on their vehicles. 02:53:08.149 --> 02:53:10.930 So with that, I'll pause and see if there's any questions. 02:53:12.457 --> 02:53:14.510 Hi, Jon, this is Caroline. 02:53:14.510 --> 02:53:16.320 Quick question on the Cameron Corner is I know 02:53:16.320 --> 02:53:20.051 that the battery, I think for our last conversation, 02:53:20.051 --> 02:53:22.710 it was a supply chain issue and back-ordered, correct? 02:53:22.710 --> 02:53:25.040 'Cause some of the global slide issues 02:53:25.040 --> 02:53:28.222 is do you have a target date now for that? 02:53:28.222 --> 02:53:29.160 'Cause I know it says for 2022 planning, 02:53:29.160 --> 02:53:31.480 but do you have some timeframe? 02:53:31.480 --> 02:53:33.730 Yeah, it's actually been fully delivered. 02:53:33.730 --> 02:53:36.160 So yes, you're right, Caroline, there was a delay, 02:53:36.160 --> 02:53:39.350 and that's why we were unable to complete that in 2021, 02:53:39.350 --> 02:53:41.350 but now it's been fully delivered in January 02:53:41.350 --> 02:53:44.730 and we've been busy setting it up and installing it, 02:53:44.730 --> 02:53:48.763 and so we will see that Commissioned here mid-March. 02:53:50.530 --> 02:53:51.363 Great. 02:53:52.908 --> 02:53:55.220 I got a question on the mobile EV charging 02:53:55.220 --> 02:53:56.970 at your community resource centers, 02:53:58.061 --> 02:53:58.958 and I suppose also 02:53:58.958 --> 02:54:00.783 with your mobile battery energy storage units. 02:54:02.070 --> 02:54:05.583 I'm curious, what sort of prompted that kind of service? 02:54:07.256 --> 02:54:08.510 Are you hearing from a lot of customers who are concerned 02:54:08.510 --> 02:54:13.510 about TV charging in PSPS events or other outages? 02:54:13.730 --> 02:54:15.240 And then kind of as a, I apologize 02:54:15.240 --> 02:54:20.240 for the compound question, but how do you balance investing 02:54:20.540 --> 02:54:23.760 in that kind of service for customers 02:54:23.760 --> 02:54:25.980 versus additional batteries 02:54:25.980 --> 02:54:28.310 for Medical Baseline customers or others 02:54:28.310 --> 02:54:29.913 who may need medical equipment? 02:54:32.530 --> 02:54:33.920 Yeah. 02:54:33.920 --> 02:54:36.530 So we are trying to balance the different needs 02:54:36.530 --> 02:54:38.235 of customers, right? 02:54:38.235 --> 02:54:39.530 And that's a very good question 02:54:39.530 --> 02:54:43.303 with the the mobile energy storage unit. 02:54:43.303 --> 02:54:45.403 Why do we go with that technology? 02:54:45.403 --> 02:54:46.270 Why do we select that service? 02:54:46.270 --> 02:54:48.760 Part of it was what was brought up in discussions 02:54:48.760 --> 02:54:53.083 during the PSPS, from the Commission, from CPUC. 02:54:53.083 --> 02:54:58.080 The other part of it was just hearing from customers, right? 02:54:58.080 --> 02:55:00.160 That aren't able to use their vehicles 02:55:00.160 --> 02:55:02.040 during these PSPS events. 02:55:02.040 --> 02:55:05.810 So we're trying to balance the deployment 02:55:05.810 --> 02:55:09.950 of more battery solutions, portable battery solutions 02:55:09.950 --> 02:55:11.590 to customers of Medical Baseline. 02:55:11.590 --> 02:55:13.170 And we definitely will continue with that, 02:55:13.170 --> 02:55:18.170 and we have quite a fixed program for that, 02:55:18.380 --> 02:55:21.337 but we were also trying to at the same time kind 02:55:21.337 --> 02:55:23.500 of balance it out with, okay, are other needs 02:55:23.500 --> 02:55:26.873 that customers have and, and trying to match that as well. 02:55:32.520 --> 02:55:34.100 Jonathan, while we're on this topic, 02:55:34.100 --> 02:55:35.970 if I could please follow up on a question 02:55:35.970 --> 02:55:39.340 that was asked earlier regarding the size 02:55:39.340 --> 02:55:43.460 of the battery walls at the Heavenly Oaks Mobile Home Park, 02:55:43.460 --> 02:55:44.810 we did get that information. 02:55:44.810 --> 02:55:49.440 It is two 17.1 kilowatt hour battery walls. 02:55:49.440 --> 02:55:53.320 So it looks like 34.2 kilowatt hours altogether. 02:55:53.320 --> 02:55:55.630 And then there are 36 rooftop panels 02:55:55.630 --> 02:55:57.800 that are feeding those battery walls. 02:55:57.800 --> 02:55:59.630 And there's about 100 sites. 02:55:59.630 --> 02:56:03.880 So it's about 100 folks that now have kind 02:56:03.880 --> 02:56:07.860 of a devoted, fully energy-resilient clubhouse there 02:56:07.860 --> 02:56:09.323 at that mobile home park. 02:56:11.619 --> 02:56:12.519 Great. 02:56:12.519 --> 02:56:13.352 Thanks for your speedy follow-up. 02:56:17.330 --> 02:56:18.310 Okay. 02:56:18.310 --> 02:56:19.886 Thank you for the questions. 02:56:19.886 --> 02:56:20.719 Well, if there are no more, 02:56:20.719 --> 02:56:22.850 we'll go forward to our next slide, 02:56:22.850 --> 02:56:27.850 and we'll talk about our progress in the mitigations 02:56:28.480 --> 02:56:31.740 in terms of the grid-hardening programs that we have 02:56:31.740 --> 02:56:35.723 as well as the inspections and some of the things 02:56:35.723 --> 02:56:38.153 around situation awareness, 02:56:38.153 --> 02:56:40.575 so some general progress report here. 02:56:40.575 --> 02:56:42.570 I wanna start on the top left and just orient you 02:56:42.570 --> 02:56:45.410 with this slide, that the first box 02:56:45.410 --> 02:56:48.610 you see there on the left is the 2022 target. 02:56:48.610 --> 02:56:52.680 So 65 miles for undergrounding, for example, for 2022. 02:56:52.680 --> 02:56:57.150 In the middle is our 2021 progress, almost 26 miles 02:56:57.150 --> 02:56:59.860 of the 25 targeted for 2021. 02:56:59.860 --> 02:57:04.670 And then the 56 miles is what we installed over two years 02:57:04.670 --> 02:57:09.670 with the WP cycles, so 2020 plus 2021 gives us the 56 miles. 02:57:10.460 --> 02:57:12.840 And that's how the whole slide tracks 02:57:12.840 --> 02:57:15.240 throughout the different initiatives. 02:57:15.240 --> 02:57:16.970 For example, the covered conductor, 02:57:16.970 --> 02:57:20.950 we're targeting 60 miles this year and 21 miles 02:57:20.950 --> 02:57:25.810 that were completed last year, and then 22.5 miles overall, 02:57:25.810 --> 02:57:28.390 the two that we completed. 02:57:28.390 --> 02:57:31.790 And when we are looking at these programs, 02:57:31.790 --> 02:57:35.270 we are really also not just considering the wildfire risk, 02:57:35.270 --> 02:57:38.720 but also addressing areas that have the high frequency 02:57:38.720 --> 02:57:42.640 of PSPS so that we are trying to balance 02:57:42.640 --> 02:57:43.890 the two risks, right? 02:57:43.890 --> 02:57:46.480 The wildfire and the PSPS risk. 02:57:46.480 --> 02:57:48.610 And I'm gonna talk a little bit about that as we go 02:57:48.610 --> 02:57:51.300 into the following slides, but not just yet 02:57:51.300 --> 02:57:53.960 because we'll both talk about some 02:57:53.960 --> 02:57:58.680 of these additional targets and how we do the risk modeling. 02:57:58.680 --> 02:58:01.840 We, I wanted to just move over to the next, 02:58:01.840 --> 02:58:03.930 to the right of this slide here, 02:58:03.930 --> 02:58:06.130 where we have the situational awareness. 02:58:06.130 --> 02:58:09.010 We continue to improve, as Brian talked about, 02:58:09.010 --> 02:58:12.900 our insulation, not just of additional weather stations, 02:58:12.900 --> 02:58:15.000 but also enhancing those weather stations 02:58:15.000 --> 02:58:18.560 with various capabilities, right? 02:58:18.560 --> 02:58:21.890 The 30-second reads, as well as the field moisture reads 02:58:21.890 --> 02:58:25.730 and having that additional technology with that. 02:58:25.730 --> 02:58:27.750 With the aerial fire suppression, 02:58:27.750 --> 02:58:31.510 we just wanted to share how much has been dropped 02:58:31.510 --> 02:58:35.080 right during the efforts for fighting fires. 02:58:35.080 --> 02:58:37.900 So the total of 1.6 million over two years, 02:58:37.900 --> 02:58:42.690 and then the 793,000 gallons of water dropped in 2021. 02:58:42.690 --> 02:58:47.690 So our aerial fleet is really going to work and helping out 02:58:48.330 --> 02:58:50.150 in the community here. 02:58:50.150 --> 02:58:51.880 I'll talk about the inspections now. 02:58:51.880 --> 02:58:54.917 The three that I'm gonna talk about 02:58:54.917 --> 02:58:55.830 are the enhanced vegetation management, 02:58:55.830 --> 02:58:57.210 the distribution inspections 02:58:57.210 --> 02:58:59.140 and the transmission inspections. 02:58:59.140 --> 02:59:04.140 The enhanced vegetation management is going above and beyond 02:59:04.280 --> 02:59:08.160 our regular inspections and vegetation management. 02:59:08.160 --> 02:59:09.670 So for our regular inspections, 02:59:09.670 --> 02:59:14.460 we have over 460,000 trees that we manage every year. 02:59:14.460 --> 02:59:17.370 We inspect them, and then we are trimming 02:59:18.906 --> 02:59:20.950 up to 12 feet, 10 to 12 feet for our clearance 02:59:20.950 --> 02:59:22.250 away from the power lines. 02:59:23.140 --> 02:59:28.140 So we are meeting 100% of our compliance and doing that 02:59:29.502 --> 02:59:30.370 on an annual basis. 02:59:30.370 --> 02:59:33.400 In addition, in the HFTD, we go in and inspect 02:59:33.400 --> 02:59:35.553 an additional time. 02:59:35.553 --> 02:59:39.390 So twice a year in the HFTD, over 250,000 trees, 02:59:39.390 --> 02:59:41.070 and every one of those meet 02:59:41.070 --> 02:59:43.110 the compliance requirements, right? 02:59:43.110 --> 02:59:45.610 We're trimming those back 10 to 12 feet. 02:59:45.610 --> 02:59:46.950 Now, what we did though 02:59:46.950 --> 02:59:49.330 with the enhanced vegetation management a couple years ago 02:59:49.330 --> 02:59:54.330 is started looking at five targeted species and looking, 02:59:54.920 --> 02:59:57.170 doing a more enhanced clearance. 02:59:57.170 --> 03:00:01.120 So going up to 25 feet of additional clearance. 03:00:01.120 --> 03:00:06.120 So we started with the target of 83,000 trees, 03:00:06.621 --> 03:00:08.970 and that's based on the targeted species, 03:00:08.970 --> 03:00:13.650 and we thought we could do 17,000 of these each year 03:00:13.650 --> 03:00:16.220 based on just the population, based on understanding 03:00:16.220 --> 03:00:19.750 of how many trees would need that 25-foot clearance, right? 03:00:19.750 --> 03:00:22.530 That additional clearance up to 25 feet. 03:00:22.530 --> 03:00:27.530 But what we found as we learned from experience by 2020 03:00:27.570 --> 03:00:31.380 and 2021 is that we really weren't getting 17,000 trees 03:00:31.380 --> 03:00:32.440 that needed that. 03:00:32.440 --> 03:00:36.270 We were only found 12,500 trees in 2021 that needed 03:00:36.270 --> 03:00:39.230 to be trimmed up to that level. 03:00:39.230 --> 03:00:41.040 So that's why you see 03:00:41.040 --> 03:00:44.260 that we didn't take it all the way up to our target, 03:00:44.260 --> 03:00:46.580 but we did meet the full compliance there 03:00:46.580 --> 03:00:49.283 that we wanted to in terms of what was targeted. 03:00:50.370 --> 03:00:52.530 And then in our distribution inspection, 03:00:52.530 --> 03:00:57.530 similarly in 2021, we had 168,000 inspections 03:00:58.210 --> 03:01:03.210 of the 169, and we fully met our compliance inspections. 03:01:03.240 --> 03:01:06.060 So what we're doing here is taking all of our inspections, 03:01:06.060 --> 03:01:08.720 that drone inspections, the infrared inspections, right? 03:01:08.720 --> 03:01:11.780 The additional patrols and aerial helicopter patrols 03:01:11.780 --> 03:01:12.760 that we do. 03:01:12.760 --> 03:01:14.360 And so taking all of that combined 03:01:14.360 --> 03:01:16.219 is what we're showing here. 03:01:16.219 --> 03:01:18.490 And we ran into a problem on the inspection 03:01:18.490 --> 03:01:21.660 on distribution, where property owners weren't as willing 03:01:21.660 --> 03:01:24.370 to give us access in certain areas. 03:01:24.370 --> 03:01:27.450 So we, that's why you see we didn't quite reach 03:01:28.544 --> 03:01:29.440 the 169,000 that we targeted, 03:01:29.440 --> 03:01:32.730 but in terms of overall compliance of inspections, 03:01:32.730 --> 03:01:36.460 we've met that 100%. 03:01:36.460 --> 03:01:38.050 Same with the transmission. 03:01:38.050 --> 03:01:41.800 We've really met our compliance inspections. 03:01:41.800 --> 03:01:45.147 The reason why you see a difference between the 17,000 03:01:45.147 --> 03:01:47.970 and the 19,000 is really the newer inspections 03:01:47.970 --> 03:01:49.490 that we started with the program. 03:01:49.490 --> 03:01:53.250 So just zeroing on the what's that right total 03:01:53.250 --> 03:01:55.150 for infrared inspections that we can do 03:01:55.150 --> 03:01:59.270 as well as the drone assessments and our aerial patrol? 03:01:59.270 --> 03:02:02.020 So that's why there's a little bit of a lag there, 03:02:02.020 --> 03:02:04.803 but we've met all the compliance inspections. 03:02:06.530 --> 03:02:07.940 I'll pause there for questions, 03:02:07.940 --> 03:02:11.990 and before we transition over to the next slide, 03:02:11.990 --> 03:02:12.953 which is the risk modeling. 03:02:16.160 --> 03:02:17.810 Okay, we'll go to risk modeling now and talk 03:02:17.810 --> 03:02:21.680 about how we have advanced the program 03:02:21.680 --> 03:02:26.350 around how we view risk, and really in 2020 and 2021, 03:02:26.350 --> 03:02:28.470 we worked really hard to advance 03:02:28.470 --> 03:02:31.020 our risk-modeling capabilities by not just looking 03:02:31.020 --> 03:02:33.790 at wildfire risk, but looking at PSPS risk. 03:02:33.790 --> 03:02:36.860 And that was for, on the left, the grid planning 03:02:36.860 --> 03:02:40.380 or the how we select our grid-hardening solutions. 03:02:40.380 --> 03:02:43.200 Power conductive versus undergrounding versus generators. 03:02:43.200 --> 03:02:46.150 And so we look at a variety of things, right? 03:02:46.150 --> 03:02:48.400 When we think about wildfire risk, 03:02:48.400 --> 03:02:50.730 it's the likelihood and consequence. 03:02:50.730 --> 03:02:53.860 So a lot of the inputs that go in there around weather 03:02:53.860 --> 03:02:57.559 and around the assets and what vegetation 03:02:57.559 --> 03:03:01.060 we might come across on the various segments of circuits, 03:03:01.060 --> 03:03:03.940 but we do the same on a PSPS side, right? 03:03:03.940 --> 03:03:07.210 We have the types of customers and how much, 03:03:07.210 --> 03:03:10.310 how frequently they can be impacted from PSPS, 03:03:10.310 --> 03:03:11.740 and put that in the model. 03:03:11.740 --> 03:03:13.500 So when we're looking at mitigations, 03:03:13.500 --> 03:03:15.740 we're weighing the wildfire risk score 03:03:16.633 --> 03:03:18.280 as well as the PSPS risk score, 03:03:18.280 --> 03:03:19.740 so that we're looking at both 03:03:19.740 --> 03:03:21.980 when we're implementing mitigations. 03:03:21.980 --> 03:03:26.140 And in 2021, we really stepped up our risk modeling 03:03:26.140 --> 03:03:28.500 so that we automated more. 03:03:28.500 --> 03:03:31.160 We also made it more granular where we identified 03:03:31.160 --> 03:03:33.630 a circuit risk index that we actually put 03:03:33.630 --> 03:03:38.410 in our PSPS dashboard for that additional knowledge 03:03:38.410 --> 03:03:40.430 and having that situational awareness 03:03:41.429 --> 03:03:42.780 of what our circuit segments were risk is. 03:03:42.780 --> 03:03:44.370 Right? 03:03:44.370 --> 03:03:47.259 And that includes the type of a assets that we have 03:03:47.259 --> 03:03:48.800 in that particular segment, like the conductor size, 03:03:48.800 --> 03:03:53.070 as well as the the vegetation amount, right? 03:03:53.070 --> 03:03:54.180 So how many trees, 03:03:54.180 --> 03:03:57.228 how many, what's the tree strike potential? 03:03:57.228 --> 03:03:58.061 And so on. 03:03:58.061 --> 03:04:00.240 And so now we're moving towards even more, 03:04:00.240 --> 03:04:01.853 we started a little bit in 2021, 03:04:03.017 --> 03:04:04.130 but migrating to the Cloud and enhancing 03:04:04.130 --> 03:04:06.520 our modeling capabilities. 03:04:06.520 --> 03:04:07.820 On the right there though, 03:04:08.800 --> 03:04:10.680 I do wanna highlight the fact that we also used WNGS, 03:04:10.680 --> 03:04:14.724 which is our Wildfire Next Generation System, right? 03:04:14.724 --> 03:04:15.623 The same risk model, 03:04:15.623 --> 03:04:17.630 but we created the operational model that we are going 03:04:17.630 --> 03:04:22.080 to use in more of a planning and a decision-making criteria 03:04:22.080 --> 03:04:26.450 for PSPS so that we're gonna be able to use that same type 03:04:26.450 --> 03:04:29.450 of knowledge or that same type of data that we're leveraging 03:04:29.450 --> 03:04:33.050 for planning for operations in that we're going to be able 03:04:33.050 --> 03:04:37.220 to look at wildfire risk and PSPS risk and use that as one 03:04:37.220 --> 03:04:41.180 of the inputs for our officers in charge 03:04:41.180 --> 03:04:42.900 that are in the LSE making decisions 03:04:42.900 --> 03:04:45.600 on whether we should shut off power or not. 03:04:45.600 --> 03:04:48.610 This is gonna be an additional tool to everything else 03:04:48.610 --> 03:04:50.037 that we use. 03:04:50.037 --> 03:04:51.219 Right? 03:04:51.219 --> 03:04:53.140 The we use the field input, we use the wind speeds, right? 03:04:53.140 --> 03:04:54.974 We use the weather data, 03:04:54.974 --> 03:04:57.260 but we also are going to use the risk modeling here 03:04:57.260 --> 03:05:01.170 to understand what is that impact that we're gonna have 03:05:01.170 --> 03:05:03.280 when we're making that decision of wildfire risk 03:05:03.280 --> 03:05:06.003 versus PSPS risk for PSPS events? 03:05:07.130 --> 03:05:11.033 So I'll pause there for any questions before we move on. 03:05:13.833 --> 03:05:14.950 Can I ask you a question? 03:05:14.950 --> 03:05:17.773 Is the tree strike? 03:05:19.340 --> 03:05:22.767 I can't quite read the, is the tree strike. 03:05:26.570 --> 03:05:27.570 Potential, mm-hmm? 03:05:29.956 --> 03:05:31.820 Is tree strike potential, sorry, I can't see, 03:05:31.820 --> 03:05:35.897 is that comparable to the PG&E overstrike pool 03:05:37.500 --> 03:05:41.193 or the overstrike input that PG&E is now using, 03:05:42.082 --> 03:05:44.433 and they talked about a couple days ago? 03:05:45.830 --> 03:05:47.453 Yes, it is comparable to that. 03:05:48.955 --> 03:05:51.039 And did, is that something you had? 03:05:51.039 --> 03:05:54.132 'Cause they're implementing it just the past year or two. 03:05:54.132 --> 03:05:57.900 Is that something SDG&E had done historically, 03:05:57.900 --> 03:06:01.690 or are you, is that a new input for you in terms 03:06:01.690 --> 03:06:03.003 of assessing risk? 03:06:04.600 --> 03:06:07.140 We, yeah, we've used it in the field. 03:06:07.140 --> 03:06:08.596 Right? 03:06:08.596 --> 03:06:09.980 We do, as part of our vegetation management inspections 03:06:09.980 --> 03:06:11.820 in the field, we've always looked 03:06:11.820 --> 03:06:13.520 at the tree strike potential, 03:06:13.520 --> 03:06:16.970 and we looked at as part of our inspections, right? 03:06:16.970 --> 03:06:20.060 Beyond just how close is the tree to the power line, 03:06:20.060 --> 03:06:21.780 but even if the tree is away, 03:06:21.780 --> 03:06:25.700 what's that potential for the tree to fall or a tree branch 03:06:25.700 --> 03:06:27.350 to break off and strike the line? 03:06:28.235 --> 03:06:29.200 So we've always had that in the field, 03:06:29.200 --> 03:06:32.680 but now we're implementing it into our models. 03:06:32.680 --> 03:06:34.760 And we started with a vegetation risk index 03:06:34.760 --> 03:06:39.760 over two years ago, which told us the historical impact, 03:06:39.960 --> 03:06:42.470 the outages historically from tree, 03:06:42.470 --> 03:06:47.470 but also the various indications that we have 03:06:47.820 --> 03:06:50.200 at our database, the tree growth rate, 03:06:50.200 --> 03:06:54.280 the amount of tree-trimming that we've done 03:06:54.280 --> 03:06:56.470 in the past, historically, all of that was put 03:06:56.470 --> 03:06:58.040 into our vegetation risk index. 03:06:58.040 --> 03:07:01.700 Now we're including a tree strike potential into our models, 03:07:01.700 --> 03:07:03.843 which is a little bit more enhanced. 03:07:06.010 --> 03:07:08.070 Hopefully I answered your question. 03:07:08.070 --> 03:07:08.993 Yeah, thank you. 03:07:12.810 --> 03:07:14.178 Okay. 03:07:14.178 --> 03:07:16.130 With that, we'll move over to our next slide, 03:07:16.130 --> 03:07:20.030 and we're gonna talk about the PSPS mitigations 03:07:20.030 --> 03:07:22.473 that we've been able to achieve here. 03:07:24.086 --> 03:07:26.070 We know that, I've talked 03:07:26.070 --> 03:07:29.520 about all the inspections, all the grid enhancements 03:07:29.520 --> 03:07:33.050 that we did, but we also specifically put an effort 03:07:33.050 --> 03:07:37.580 into the PSPS mitigations and looking at how much, 03:07:37.580 --> 03:07:41.070 how many of the customers could benefit from that? 03:07:41.070 --> 03:07:45.610 So in 2020, we, for example in the PSPS sectionalizing, 03:07:45.610 --> 03:07:49.892 and these are switches, we add into our grid system, 03:07:49.892 --> 03:07:53.420 into our circuits to reduce the scope of the outages 03:07:53.420 --> 03:07:56.400 or the scope of the shutoff that impacts customers, 03:07:56.400 --> 03:07:57.740 because by installing the switches, 03:07:57.740 --> 03:08:02.680 we can really segment what customers are impacted. 03:08:02.680 --> 03:08:06.230 So in 2020, we installed 23 switches, 03:08:06.230 --> 03:08:09.040 and we were able to reduce impacts 03:08:09.040 --> 03:08:11.180 to over 12,000 customers. 03:08:11.180 --> 03:08:14.960 And then the way the tables read is in 2021 03:08:14.960 --> 03:08:19.330 was an additional 9,700 as a result of 11 switches 03:08:19.330 --> 03:08:20.310 that we added. 03:08:20.310 --> 03:08:23.740 And then 10 more switches is what we're gonna add in 2022 03:08:23.740 --> 03:08:25.700 to get over 4,600 customers 03:08:25.700 --> 03:08:29.070 in addition to what we were able to benefit 03:08:29.070 --> 03:08:31.020 in 2021 and 2020. 03:08:31.020 --> 03:08:33.373 So that's how the chart goes, 03:08:34.358 --> 03:08:35.200 and with strategic undergrounding, 03:08:35.200 --> 03:08:36.680 that's what we're doing as well, right? 03:08:36.680 --> 03:08:39.630 Is the 15 miles helped us 03:08:39.630 --> 03:08:43.580 to achieve benefits to 276 customers, 03:08:43.580 --> 03:08:45.679 and then so on, right? 03:08:45.679 --> 03:08:48.438 65 miles, we're gonna be able to help customers 03:08:48.438 --> 03:08:53.438 that mitigate against for over 2,500 customers. 03:08:53.709 --> 03:08:56.710 So with microgrids, it's similar, right? 03:08:56.710 --> 03:08:58.733 We're going to be able to have the same. 03:08:59.686 --> 03:09:00.970 And there's an error in our slide here, in 2020, 03:09:00.970 --> 03:09:05.010 we actually were able to mitigate for 578 customers 03:09:05.010 --> 03:09:06.463 using six microgrids, 03:09:07.314 --> 03:09:10.130 and the reason why we chose zero in 2021 03:09:10.130 --> 03:09:12.470 is because we're really working and focused 03:09:12.470 --> 03:09:15.410 on changing those microgrids, 03:09:15.410 --> 03:09:17.720 four of those, to renewable solutions, right? 03:09:17.720 --> 03:09:21.117 So we're not adding any new in 2021, but in 2022, 03:09:21.117 --> 03:09:23.567 we'll see some new additions. 03:09:23.567 --> 03:09:26.090 It's the same with the generator programs. 03:09:26.090 --> 03:09:29.630 We talked about how we were able to help mitigate customers 03:09:29.630 --> 03:09:32.430 by helping them ride through these events. 03:09:32.430 --> 03:09:37.230 And so the totals are up on top, over 39,500 customers 03:09:37.230 --> 03:09:39.010 that have benefited right? 03:09:39.010 --> 03:09:41.780 That we've been able to save from PSPS impacts. 03:09:41.780 --> 03:09:43.540 And this is the plan, right? 03:09:43.540 --> 03:09:46.007 It depends on how the weather hits, 03:09:46.007 --> 03:09:47.310 it depends which circuits are shut off, 03:09:47.310 --> 03:09:49.280 and that's what will lead 03:09:49.280 --> 03:09:52.080 to which customers actually get benefit 03:09:52.080 --> 03:09:53.400 from these mitigations. 03:09:53.400 --> 03:09:56.480 So each weather pattern and each weather event is different, 03:09:56.480 --> 03:10:00.573 but this is the planned mitigation reduction. 03:10:03.520 --> 03:10:05.070 I'll pause there for questions. 03:10:07.710 --> 03:10:10.590 If not, I'll go to our next slide. 03:10:10.590 --> 03:10:12.310 That's our last one. 03:10:12.310 --> 03:10:14.600 I apologize for long here. 03:10:14.600 --> 03:10:17.720 On our just summary slide here, 03:10:17.720 --> 03:10:21.270 we are committed to continuing the reduction 03:10:21.270 --> 03:10:23.720 of PSPS impacts to our customers. 03:10:23.720 --> 03:10:26.650 We're also going to be very focused on wildfire risk, 03:10:26.650 --> 03:10:29.760 and this is gonna be done through the various activities 03:10:29.760 --> 03:10:31.150 that we do, right? 03:10:31.150 --> 03:10:32.849 That we've highlighted already, 03:10:32.849 --> 03:10:34.170 the continued preparation, right? 03:10:34.170 --> 03:10:37.920 We're gonna focus on EOC exercises, the public education, 03:10:37.920 --> 03:10:40.180 the partnerships that we have in the community. 03:10:40.180 --> 03:10:42.530 We're gonna increase our risk modeling because we feel 03:10:42.530 --> 03:10:46.250 that's a key to having a structured approach for mitigation. 03:10:46.250 --> 03:10:49.810 So that risk modeling is very, very effective. 03:10:49.810 --> 03:10:52.530 Then the continued grid hardening will help us 03:10:52.530 --> 03:10:55.880 actually implement what find through the risk-modeling, 03:10:55.880 --> 03:10:58.140 and then increasing our customer support. 03:10:58.140 --> 03:10:59.689 Right? 03:10:59.689 --> 03:11:00.522 During these PSPS events, 03:11:00.522 --> 03:11:02.630 we know it's critical for our customers to have power, 03:11:02.630 --> 03:11:04.980 and we're going to do everything in our product 03:11:06.016 --> 03:11:06.918 to support them. 03:11:06.918 --> 03:11:08.330 And that there's some staff there on the left that help 03:11:08.330 --> 03:11:11.560 just understand what we've been able to achieve so far with. 03:11:11.560 --> 03:11:13.570 And one of the things we're most proud of 03:11:13.570 --> 03:11:17.150 is that we are able to reduce the fault rate 03:11:17.150 --> 03:11:21.530 on the transmission, 84%, which means that we're also able 03:11:21.530 --> 03:11:24.817 to reduce the ignitions that way. 03:11:24.817 --> 03:11:28.160 And so I'll end there by saying, thank you 03:11:28.160 --> 03:11:30.270 for the opportunity to speak today 03:11:30.270 --> 03:11:33.192 and share with you our PSPS mitigations 03:11:33.192 --> 03:11:35.260 and all our preparation and activities 03:11:35.260 --> 03:11:37.203 around public safety power shutoff. 03:11:41.010 --> 03:11:41.843 Thank you. 03:11:41.843 --> 03:11:43.280 I wanted to open it up to the panelists and see 03:11:43.280 --> 03:11:46.660 if they have any last questions for SDG&E. 03:11:51.360 --> 03:11:52.193 Question. 03:11:53.490 --> 03:11:56.290 Thank you so much for the whole team 03:11:56.290 --> 03:11:59.927 for very thorough presentation, both you and. 03:12:02.050 --> 03:12:05.860 For San Diego Gas Electric, do you have any experience 03:12:05.860 --> 03:12:10.743 with the enhanced power line safety settings? 03:12:12.491 --> 03:12:17.491 The, refers to, in terms of equipment on power lines 03:12:18.330 --> 03:12:21.320 that allows and then to turn off 03:12:21.320 --> 03:12:23.830 and within one 10th of a second of a tree branch, 03:12:23.830 --> 03:12:25.573 where object strikes the line, 03:12:26.720 --> 03:12:29.650 it was a mixed (clears throat) experience 03:12:29.650 --> 03:12:32.100 for PG&E last year, 03:12:32.100 --> 03:12:37.100 but are you using any of that in San Diego? 03:12:38.360 --> 03:12:40.820 Yes, we are Commissioner. 03:12:40.820 --> 03:12:45.160 We did start very early with this technology 03:12:45.160 --> 03:12:48.010 of, we call sensitive profile setting. 03:12:48.010 --> 03:12:53.010 And what we do is we turn off the sensors from re-closing 03:12:53.570 --> 03:12:55.960 or re-powering, and we've done that 03:12:57.146 --> 03:12:58.550 for some time now. 03:12:58.550 --> 03:13:03.550 So we, what that helps us do is for any kind of fault, 03:13:07.220 --> 03:13:10.320 any kind of potential for ignition, 03:13:10.320 --> 03:13:12.420 that quick, the system quickly reacts, 03:13:12.420 --> 03:13:15.700 our sensors quickly react and are able to keep 03:13:15.700 --> 03:13:18.520 from having additional damage, right? 03:13:18.520 --> 03:13:21.030 So it will shut off power right away. 03:13:21.030 --> 03:13:22.880 The other thing though that we leverage 03:13:22.880 --> 03:13:27.880 is the falling conductor protection technology 03:13:29.330 --> 03:13:31.000 that we've talked about in the past. 03:13:31.000 --> 03:13:34.903 What that is is when there's a break in our wire 03:13:34.903 --> 03:13:37.340 or any potential break in our wire, 03:13:37.340 --> 03:13:39.950 the power will shut off before it hits the ground. 03:13:39.950 --> 03:13:43.502 So in less than 1.3 seconds, right? 03:13:43.502 --> 03:13:45.270 In less than a second, it's going to shut off power 03:13:45.270 --> 03:13:47.817 before the line even hits the ground. 03:13:47.817 --> 03:13:49.010 So we have been deploying that technology 03:13:49.010 --> 03:13:50.290 as we enhance our circuits. 03:13:50.290 --> 03:13:51.650 When we talk about grid-hardening, 03:13:51.650 --> 03:13:54.840 that's part of the sensors and the technology 03:13:54.840 --> 03:13:56.448 that we installed. 03:13:56.448 --> 03:13:58.423 And then one more technology I'll mention, 03:13:58.423 --> 03:14:03.170 and it's really going to be a further enhancement 03:14:03.170 --> 03:14:05.664 that we're installing and we've installed it 03:14:05.664 --> 03:14:08.550 on a few circuits so far, and it's the early detection, 03:14:08.550 --> 03:14:10.767 early fault detection, EFD. 03:14:10.767 --> 03:14:14.820 And what that is is it's a matter of looking at things 03:14:14.820 --> 03:14:16.230 even before they fail. 03:14:16.230 --> 03:14:19.280 Instead of waiting until a wire breaks, right? 03:14:19.280 --> 03:14:21.230 Maybe you have freight wire, 03:14:21.230 --> 03:14:24.480 maybe you have a tree branch that's momentarily touching 03:14:24.480 --> 03:14:29.480 a wire, so the technology will allow for that detection 03:14:30.220 --> 03:14:32.200 and pointing to a problem 03:14:32.200 --> 03:14:35.689 so we can send people there and detect 03:14:35.689 --> 03:14:38.690 and figure out where the location is electronically 03:14:39.566 --> 03:14:41.216 or remotely, but then address it. 03:14:45.546 --> 03:14:46.441 Okay. 03:14:46.441 --> 03:14:47.274 Thank you. 03:14:50.730 --> 03:14:52.057 You're welcome. 03:14:52.057 --> 03:14:55.760 Any other questions for SDG&E? 03:15:00.300 --> 03:15:01.430 Okay. 03:15:01.430 --> 03:15:03.770 Let's move to public comment. 03:15:03.770 --> 03:15:07.460 Operator, do we have any members of the public 03:15:08.697 --> 03:15:10.780 that would like to speak? 03:15:14.390 --> 03:15:15.792 Thank you. 03:15:15.792 --> 03:15:16.707 And at this time, 03:15:16.707 --> 03:15:18.150 if you would like to make a public comment, 03:15:18.150 --> 03:15:20.640 please unmute your phone, press Star, One 03:15:22.155 --> 03:15:23.760 and clearly record your full first and last name 03:15:23.760 --> 03:15:26.270 when prompted so I may introduce you. 03:15:26.270 --> 03:15:28.070 Again, that is Star, One if you would like 03:15:28.070 --> 03:15:29.123 to make a comment. 03:15:34.970 --> 03:15:37.550 And it may take a few more much for comments to come in. 03:15:37.550 --> 03:15:38.413 Please stand by. 03:16:03.470 --> 03:16:06.420 And I have no one in the public comment queue at this time. 03:16:08.960 --> 03:16:10.472 Okay. 03:16:10.472 --> 03:16:11.570 Hearing that there is no one in the queue, 03:16:11.570 --> 03:16:15.120 let's move to the Commissioners and Director Caroline, 03:16:15.120 --> 03:16:19.253 Thomas Jacobs, and Chief Frank Bigelow for closing remarks. 03:16:24.680 --> 03:16:28.240 I'll just briefly thank all of the presenters 03:16:28.240 --> 03:16:30.820 that we had today, both Southern California Edison, 03:16:30.820 --> 03:16:33.126 San Diego Gas and Electric. 03:16:33.126 --> 03:16:35.810 I appreciated the reports that were made, 03:16:35.810 --> 03:16:39.170 not just for bringing forward accomplishments, 03:16:39.170 --> 03:16:42.360 but also identifying areas for improvement. 03:16:42.360 --> 03:16:44.100 I think that part of this presentation 03:16:44.100 --> 03:16:49.100 was critically important because we need to see improvement 03:16:49.280 --> 03:16:51.150 from past mistakes. 03:16:51.150 --> 03:16:56.150 We still heard examples of outages for multiple, 03:16:56.580 --> 03:17:00.183 multiple outages in one season for the same customers. 03:17:01.240 --> 03:17:04.460 We heard about significant missed or delayed notifications, 03:17:04.460 --> 03:17:09.460 and also really the need to prioritize mitigation measures, 03:17:10.020 --> 03:17:11.817 not just for welfare mitigation, 03:17:11.817 --> 03:17:14.210 but also for reduction of PSPS. 03:17:14.210 --> 03:17:18.310 And so I appreciated the work that both the utilities 03:17:18.310 --> 03:17:23.310 that spoke today are doing on that, in those areas. 03:17:23.650 --> 03:17:25.260 The other thing that I wanted to note 03:17:25.260 --> 03:17:30.190 is that it was interesting to me to hear all of the efforts 03:17:30.190 --> 03:17:32.090 to provide backup power, 03:17:32.090 --> 03:17:36.390 and I was pleased to the movement towards cleaner sources 03:17:36.390 --> 03:17:37.533 of backup power. 03:17:38.370 --> 03:17:41.452 And I think that even the comments 03:17:41.452 --> 03:17:45.200 that you made today about continued efforts in that area 03:17:45.200 --> 03:17:47.710 will be very helpful to make sure that customers 03:17:47.710 --> 03:17:52.062 are protected in the event of outages, 03:17:52.062 --> 03:17:54.548 especially access and functional need customers, 03:17:54.548 --> 03:17:55.881 critical care customers, 03:17:55.881 --> 03:17:58.441 all of our most vulnerable customers. 03:17:58.441 --> 03:18:00.360 And the other reflection I wanted to make 03:18:00.360 --> 03:18:03.750 is that there was some discussion on the fire season 03:18:03.750 --> 03:18:06.700 being year round, and just the dryness 03:18:06.700 --> 03:18:07.830 that we're seeing 03:18:07.830 --> 03:18:11.740 with potentially unprecedented drought conditions, 03:18:11.740 --> 03:18:15.556 and just the uncertainty that climate change is giving, 03:18:15.556 --> 03:18:20.053 is bringing to our state with respect to fire risk. 03:18:20.890 --> 03:18:23.960 But I also appreciated the recognition 03:18:23.960 --> 03:18:27.090 that, and I hope this is something 03:18:27.090 --> 03:18:28.250 that you all are embracing, 03:18:28.250 --> 03:18:31.150 is that it's no longer a surprise to us 03:18:31.150 --> 03:18:33.380 that we are seeing unusual conditions, 03:18:33.380 --> 03:18:38.380 that we're seeing conditions are unexpected, unprecedented, 03:18:39.980 --> 03:18:42.010 record heat waves, to record dryness, 03:18:42.010 --> 03:18:45.260 and really that the models and the measures 03:18:45.260 --> 03:18:49.240 that are being used need to adapt and be ready 03:18:49.240 --> 03:18:53.420 for the unexpected, and really just the recognition 03:18:53.420 --> 03:18:56.540 that that's something that we know is happening and we know 03:18:56.540 --> 03:18:57.933 will continue to happen. 03:18:59.270 --> 03:19:01.570 So with that, I just wanted to, again, 03:19:01.570 --> 03:19:02.913 thank the presenters. 03:19:03.860 --> 03:19:05.870 There was a lot of information here, 03:19:05.870 --> 03:19:08.830 but I think as you could tell by the questions you got, 03:19:08.830 --> 03:19:12.500 we're all very interested in the details and very interested 03:19:12.500 --> 03:19:14.193 in your continued progress. 03:19:15.070 --> 03:19:15.903 Thank you. 03:19:18.980 --> 03:19:21.963 I had just a couple closing comments, if you don't mind. 03:19:23.210 --> 03:19:25.350 One, also just wanted to extend my thanks 03:19:25.350 --> 03:19:26.750 to everyone that presented. 03:19:26.750 --> 03:19:29.710 It's a lot of information, a long afternoon. 03:19:29.710 --> 03:19:31.426 Really appreciate the work 03:19:31.426 --> 03:19:33.550 that everyone's doing around this. 03:19:33.550 --> 03:19:35.453 And to President Reynold's point, 03:19:36.480 --> 03:19:38.210 I think it's important to call out 03:19:38.210 --> 03:19:41.250 that while we may not have had any public commenters 03:19:41.250 --> 03:19:43.714 on this, all of us on the phone, 03:19:43.714 --> 03:19:45.410 that this, the urgency around this is continuing 03:19:45.410 --> 03:19:47.710 to escalate, not decrease, 03:19:47.710 --> 03:19:51.830 and so that the pace and the effort and focus on it needs 03:19:51.830 --> 03:19:54.900 to keep increasing with the threat that we've got 03:19:54.900 --> 03:19:57.950 given continued climate change and impacts. 03:19:57.950 --> 03:20:01.110 So really appreciate the work everyone's doing. 03:20:01.110 --> 03:20:04.158 I know we, literally, while we're on the phone here, 03:20:04.158 --> 03:20:05.040 we just got PG&Es, we got San Diego's 03:20:05.040 --> 03:20:08.740 and Edison's, last week and the week before. 03:20:08.740 --> 03:20:11.560 So our team is already digging into those, 03:20:11.560 --> 03:20:14.950 and look forward to continuing to work with all of you 03:20:14.950 --> 03:20:18.050 to evaluate those and keep doing this important work 03:20:18.050 --> 03:20:20.323 to get ahead of this risk. 03:20:21.320 --> 03:20:22.660 Thank you. 03:20:22.660 --> 03:20:25.202 And my apologies, this is the Operator, 03:20:25.202 --> 03:20:27.440 we did have one participant queue up to make a comment. 03:20:27.440 --> 03:20:29.040 Would you like to hear that now? 03:20:32.296 --> 03:20:33.195 Yes, please. 03:20:33.195 --> 03:20:34.089 That would be great. 03:20:34.089 --> 03:20:34.922 Yes, please. 03:20:34.922 --> 03:20:36.064 Okay. 03:20:36.064 --> 03:20:36.897 One moment. 03:20:36.897 --> 03:20:38.330 Melissa Kasnitz, you may go ahead. 03:20:39.780 --> 03:20:40.630 Thank you. 03:20:40.630 --> 03:20:41.880 This is Melissa Kasnitz 03:20:41.880 --> 03:20:44.300 from the Center for Accessible Technology. 03:20:44.300 --> 03:20:46.560 I'll note that the phone number wasn't posted 03:20:46.560 --> 03:20:48.100 on the computer screen, 03:20:48.100 --> 03:20:50.750 and so I had to go look up the phone number 03:20:50.750 --> 03:20:52.350 because I was watching on my monitor, 03:20:52.350 --> 03:20:55.070 so there may be other people who were delayed in trying 03:20:55.070 --> 03:20:57.740 to access the public comment line. 03:20:57.740 --> 03:21:01.160 I'd like to repeat a point that I made the other day 03:21:01.160 --> 03:21:05.430 with regard to PG&E and the Small Utilities presentations, 03:21:05.430 --> 03:21:09.380 which is I very much appreciate all of the wildfire analysis 03:21:09.380 --> 03:21:13.290 and work that's taking place by the various utilities, 03:21:13.290 --> 03:21:17.110 but I strongly encourage similar work and analysis 03:21:17.110 --> 03:21:21.120 to be done in investigating the harms that people experience 03:21:21.120 --> 03:21:23.560 during power shutoffs. 03:21:23.560 --> 03:21:26.110 The mitigation efforts that have been presented 03:21:26.110 --> 03:21:28.520 are definitely a market improvement 03:21:28.520 --> 03:21:31.570 since the Power Shutoff Program began, 03:21:31.570 --> 03:21:34.810 but it's unlikely to ever expect that mitigation 03:21:34.810 --> 03:21:38.120 will reach all customers in need and all customers 03:21:38.120 --> 03:21:41.640 who are experiencing risks when the power goes out. 03:21:41.640 --> 03:21:42.650 And at this time, 03:21:42.650 --> 03:21:45.550 the analysis of that harm is very superficial relative 03:21:45.550 --> 03:21:47.980 to the analysis of wildfire risk. 03:21:47.980 --> 03:21:50.840 I strongly encourage the Commission and the utilities 03:21:50.840 --> 03:21:55.500 to pick up that element of the work and really take 03:21:55.500 --> 03:21:58.670 into consideration what happens to people, 03:21:58.670 --> 03:22:01.870 and especially vulnerable people when the power goes off. 03:22:01.870 --> 03:22:02.703 Thank you. 03:22:09.190 --> 03:22:10.100 Thank you for your comment. 03:22:10.100 --> 03:22:13.140 Operator, do we have any other members of the public 03:22:13.140 --> 03:22:14.690 that would like to speak today? 03:22:15.790 --> 03:22:18.140 And no other members at this time. 03:22:20.815 --> 03:22:21.726 Okay. 03:22:21.726 --> 03:22:22.559 With that being said, 03:22:22.559 --> 03:22:25.955 I'd like to get back to closing remarks with the rest 03:22:25.955 --> 03:22:26.788 of the Commissioners. 03:22:32.060 --> 03:22:33.720 I'll go next. 03:22:33.720 --> 03:22:37.370 Again, thank you to all of the utilities, 03:22:37.370 --> 03:22:41.698 the teams that presented, including the other day 03:22:41.698 --> 03:22:44.740 from Pacific Gas Electric, Liberty and PacifiCorp. 03:22:46.143 --> 03:22:48.975 And I just wanted to also add (clears throat) 03:22:48.975 --> 03:22:51.570 that the presentations are given 03:22:51.570 --> 03:22:53.480 to the Low Income Oversight Board 03:22:54.957 --> 03:22:59.930 on the impacts of PSPS on low-income customers, 03:22:59.930 --> 03:23:03.468 and I very much appreciate the effort made. 03:23:03.468 --> 03:23:06.263 The next meeting is on March 24th, 03:23:07.150 --> 03:23:09.700 and throughout (clears throat) these past few years, 03:23:09.700 --> 03:23:14.700 it has been very helpful and informative to the volunteers 03:23:15.410 --> 03:23:18.290 in the Low Income Oversight Board to hear what the utilities 03:23:18.290 --> 03:23:21.713 are doing (clears throat) for these communities. 03:23:22.840 --> 03:23:23.673 Thank you. 03:23:26.340 --> 03:23:27.173 Thank you. 03:23:28.370 --> 03:23:30.300 I just wanted to echo the comments 03:23:30.300 --> 03:23:33.140 of my fellow Commissioners and thank everyone 03:23:33.140 --> 03:23:34.560 for their presentations today. 03:23:34.560 --> 03:23:37.960 That was a lot of information, and I look forward 03:23:37.960 --> 03:23:40.920 to seeing the progress and outcomes 03:23:40.920 --> 03:23:42.363 as we move through the year. 03:23:43.272 --> 03:23:44.355 So thank you. 03:23:45.613 --> 03:23:48.720 Can I also echo the, so thanks to the presenters, 03:23:49.760 --> 03:23:53.800 and the comments of my fellow Commissioners. 03:23:53.800 --> 03:23:54.633 Thank you. 03:23:57.960 --> 03:23:59.840 Me three or me four, 03:23:59.840 --> 03:24:04.123 I wanna thank all of you for your presentations. 03:24:05.068 --> 03:24:08.060 And as President Reynolds said, 03:24:08.060 --> 03:24:11.813 your willingness to learn and continue to improve. 03:24:12.950 --> 03:24:16.420 I do think we should take very seriously to heart 03:24:16.420 --> 03:24:19.590 what Melissa Kasnitz said, 03:24:19.590 --> 03:24:23.400 which is it's harder to analyze the impacts 03:24:23.400 --> 03:24:28.400 of PSPSs, quantify it, monetize it, 03:24:28.490 --> 03:24:31.600 whatever, but it's as important 03:24:31.600 --> 03:24:34.820 and it hasn't been done nearly to the extent 03:24:36.029 --> 03:24:38.459 that we've analyzed the utilities, 03:24:38.459 --> 03:24:41.640 have analyzed other technical aspects of this process. 03:24:41.640 --> 03:24:43.740 So I do urge you to think hard 03:24:43.740 --> 03:24:48.740 about how you can do what she's suggesting. 03:24:49.350 --> 03:24:52.681 And it parallels to some degree 03:24:52.681 --> 03:24:55.990 the harder work that is necessary, 03:24:55.990 --> 03:24:58.683 but I'm gratified to see that what the utilities 03:24:58.683 --> 03:25:01.687 are doing, which is how to engage with community, 03:25:01.687 --> 03:25:04.238 how to improve communication, 03:25:04.238 --> 03:25:07.190 how to have more responsive community resource centers, 03:25:07.190 --> 03:25:12.190 meet the needs of people for support and backup or food, 03:25:12.720 --> 03:25:16.210 it, that don't lend themselves to simple solutions 03:25:16.210 --> 03:25:20.710 by simply standing up a resource center at a fair ground, 03:25:20.710 --> 03:25:24.220 but maybe dispatching a portable battery to someone 03:25:24.220 --> 03:25:28.480 who's at a hotel or someone with special dietary needs. 03:25:28.480 --> 03:25:31.940 And I did hear from both of the utilities your commitment, 03:25:31.940 --> 03:25:34.610 and it's clear that you're looking hard 03:25:34.610 --> 03:25:39.610 at those more difficult, more, I won't say more intractable, 03:25:40.010 --> 03:25:43.640 but less obvious, a somewhat more difficult problem 03:25:43.640 --> 03:25:47.260 that don't lend themselves to automated solutions 03:25:47.260 --> 03:25:51.903 or another supercomputer crunching out the data. 03:25:52.850 --> 03:25:57.193 So in any case, it, maybe we were lucky last year. 03:25:58.550 --> 03:25:59.563 I, you certainly, 03:26:01.037 --> 03:26:03.733 we certainly saw some improvements in reductions. 03:26:05.243 --> 03:26:08.400 I hope it's, as much as a result 03:26:08.400 --> 03:26:10.240 of the targeted mitigation measures 03:26:10.240 --> 03:26:13.650 that you guys both outlined as it was because of breaks 03:26:13.650 --> 03:26:17.384 in the weather, we'll knock wood, 03:26:17.384 --> 03:26:22.384 we'll see this this season, but it's certainly encouraging 03:26:22.560 --> 03:26:24.939 to see your commitment to continue to improve 03:26:24.939 --> 03:26:29.840 and refine this program. 03:26:29.840 --> 03:26:30.673 Thank you. 03:26:39.610 --> 03:26:40.443 Sorry. 03:26:45.240 --> 03:26:46.970 This is Frank Bigelow with Cal Fire. 03:26:46.970 --> 03:26:49.240 I apologize, with all the talk of technology, 03:26:49.240 --> 03:26:50.850 I had lost my internet connection, 03:26:50.850 --> 03:26:52.493 thus losing my video feed. 03:26:53.470 --> 03:26:55.650 First, I just wanted to thank President Reynolds 03:26:55.650 --> 03:26:59.460 and the Commissioners for allowing Cal Fire to participate 03:26:59.460 --> 03:27:01.223 in today's event. 03:27:02.440 --> 03:27:04.820 This is a very important topic, 03:27:04.820 --> 03:27:08.960 and we're already, just as a reminder, in fire season. 03:27:08.960 --> 03:27:12.950 Across the state, we've seen close to 4,700 acres burned, 03:27:12.950 --> 03:27:15.930 and we're only in February. 03:27:15.930 --> 03:27:18.180 So we've seen Santana Ana wind conditions already 03:27:18.180 --> 03:27:20.100 in Southern California, 03:27:20.100 --> 03:27:25.053 and we are slowly seeing the fuel start to dry out. 03:27:26.420 --> 03:27:29.650 And we just want to emphasize and reemphasize the points 03:27:29.650 --> 03:27:34.420 that have been made today that we feel PSPS is a measure 03:27:34.420 --> 03:27:38.270 of last resort and that we really can't lose focus 03:27:38.270 --> 03:27:40.170 on the required vegetation management 03:27:40.170 --> 03:27:45.170 and grid-hardening tactics that have been employed thus far. 03:27:45.450 --> 03:27:48.900 And we look to see continued efforts from all the utilities. 03:27:48.900 --> 03:27:51.460 So again, from Cal Fire's perspective, 03:27:51.460 --> 03:27:53.853 thank you for allowing us to participate today. 03:28:00.640 --> 03:28:02.770 Thank you, Chief Frank Bigelow. 03:28:02.770 --> 03:28:04.923 Do we have any other closing remarks? 03:28:10.750 --> 03:28:12.950 Hearing none, I will turn over to the Operator 03:28:12.950 --> 03:28:15.763 to check one more time if we have any public speakers. 03:28:21.220 --> 03:28:23.220 And again, if you would like to make a comment, 03:28:23.220 --> 03:28:26.170 please press Star, One unmute your phone 03:28:26.170 --> 03:28:28.873 and record your full name when prompted. 03:28:43.690 --> 03:28:45.270 All right. 03:28:45.270 --> 03:28:47.400 Hearing none, I would like to close out today. 03:28:47.400 --> 03:28:48.690 Thank you, everyone, for joining us 03:28:48.690 --> 03:28:49.973 on this Friday afternoon.